

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 3815 S Maryland Pkwy, Las Vegas, NV 89109
Phone: (702) 735-2266
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Lines take forever….
They only give two ketchups for 4 meals….
And then when your two 12 yr olds wanna play in the play place they tell you they aren’t allowed too but that’s the whole reason we come here ….
Disappointed in the service and attitude I get from the older white lady at the front. Especially with her level of cleanliness in the lobby… Not only was it freezing in there but every table was nasty…had to clean a table to sit
Ended up leaving….
They need a new staff at this place. Food was not satisfying, the fries felt crusty old… My ice cream cone was so soggy. I’ve never had an experience like this.
My receipt was very grainy, when I asked for the manager she ignored me. So I had hold the line for a better receipt… Not my fault this how they do things.
I do not recommend this spot to anyone.
While paying at the window, a blonde female employee explained the importance of the upcoming visit; though her attitude was only “okay,” I was understanding of the situation. However, I noticed a male employee in the background repeatedly touching and playing with his hair, which raised concerns regarding food hygiene.
Quality and Service Issues
Upon receiving my order, I checked the fries immediately and found they were cold and tasted old. When I brought this to the employee’s attention, she responded defensively, stating, “I just made them, but give me three minutes.” I waited patiently, but when the fries were returned to me, it was clear they had simply been reheated rather than replaced. They were the same low-quality fries I had just returned.
Unprofessional Conduct
When I arrived home, I called the store to speak with a manager. I first spoke with a woman who asked me to return to the store. I declined, as I had already given them the opportunity to fix the issue on-site. She then put a male employee on the line who was incredibly unprofessional. When I asked for his name, he responded with, “Why?” and “I’m off, I’m just trying to help you.” He eventually admitted, “I know we fed up, I’m trying to help you,”* using completely inappropriate language.
He initially refused to provide his name, but after I stated I would return to the store, he identified himself as William.
Conclusion
This experience was unacceptable. From the lack of basic food hygiene to the use of profanity by staff, the level of service was far below standard. It is clear that this location requires significant retraining for both management and crew to ensure food quality and professional communication.
Will come back everyday while we are here.
5 stars.
The staff did replace the sandwich, but there was no apology, no explanation, and no compensation for the inconvenience. To make matters worse, I spent hours pulling bits of wax paper from between my teeth, and the unpleasant taste remained long after I finished eating.
This was a clear quality control issue, and I was disappointed by the lack of care or concern from management. As a paying customer, I expected better service and attention to my concerns. I will not be returning to this location anytime soon unless I receive an apology and compensation for the poor treatment I received.