Social Profile: ![]()
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Fast Food in Santa Fe, NM at 3299 Cerrillos Rd | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Santa Fe, NM at 3299 Cerrillos Rd, for breakfast, burgers, fries, and more, or order online!
Fast Food in Santa Fe, NM at 5020 Promenade Blvd | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Santa Fe, NM at 5020 Promenade Blvd, for breakfast, burgers, fries, and more, or order online!
McDonald’s | Santa Fe NM – Facebook
McDonald’s, Santa Fe. 78 likes · 1296 were here. Dedicated to everyone who says, “i’m lovin’ it”. To our super fans – We salute you.
Reviews
Acoustic Astronaut Executive Producer
Very nice. Good service. My nuggets were freshly cooked just like I asked so that made them taste a lot better in my horses. Was like super condensed for some reason so I had to get some water to water it down. Once I do that it was perfect coffee as always perfect. Mmmm…
… moreEllen Murphy
Literally had to explain my easy order many times in many ways & in the end after making sure they got it right on the screen, I got home & my plain double CHEESEburger still had no cheese… This location messes up every time, no matter how clear I am! Never again.
ALSO HAD MOLD IN MY SODA!
then mcdonalds follows up to all poor reviews by sending a customer feedback survey, but does not provide the NEEDED corresponding case number to even put through your concerns & complaints with them.
TERRIBLE CUSTOMER SERVICE!
… moreALSO HAD MOLD IN MY SODA!
then mcdonalds follows up to all poor reviews by sending a customer feedback survey, but does not provide the NEEDED corresponding case number to even put through your concerns & complaints with them.
TERRIBLE CUSTOMER SERVICE!
Santi Rivera
I had one of the most frustrating fast-food experiences of my life at this McDonald’s on Pacheco Street. They completely messed up my order, and I ended up waiting over 20 minutes for a single cheeseburger and a small french fry. For fast food, that’s ridiculous.
When I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy.
On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all.
I won’t be returning. This location seriously needs better leadership and customer service
… moreWhen I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy.
On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all.
I won’t be returning. This location seriously needs better leadership and customer service
Jestin Coriz
Good place to go to during the day. Don’t expect anything good late at night. They served me old nuggets that were hard like being in a warmer longer than they were supposed to (kinda know use to work at a franchise) also didnt read the ticket gave us the completely wrong sauce. Lady at the window also visibly irritated when asked for extra sauce.
… moreJerome Frontino
I got to this location every Saturday and Sunday Morning before work. They have not gotten my order right for months and they just don’t put cheese on anything. I double checked with the cashier when I pulled up this morning, still wasn’t right. This is at 530 am
… moreKaren Buterbaugh
Half of requested items were left off. By the time we got them, the food was cold. We were literally ignored at counter. A staff member was interviewing for positions. Drive through was not busy. The clerk acted like she was annoyed by our request. Santa Fe’s McDonald’s prices are higher, give higher level customer service.
… moreJonathan Paczolt
McChrispy deluxe was dry but half edible, the second sandwich i got was a McChrispy original, the chicken was about 1/3 of the regular size. Asked for my money back on the second sandwich only. I got cust at by a little boy with tattoos. Saying I “don’t want to mess with him or even go outside”. I guess I should have been scared. I left and am still waiting on my money back
… moreArmendariz D
All McDonald’s serve the same thing, but what wins and keeps loyal customers is customer service.
Upon arrival, a young man asked me if he could take my order, I told him what I wanted and he told me to proceed to the window, I told him that I had not finished ordering yet and he replied that if Iwanted to make another order I told him that everything was in the same order. Arriving at the window was a young woman who repeated the order of just one sandwich, I told her that I had ordered something else. At this point her attitude was a little defensive, I asked her who was the guy who took my order and she said she didn’t know, I paid and she gave me the change without saying anything else; thank you, good day, nothing!
Arriving at the second window, the woman there also had no uniform, name tag, nothing to help me identify her. She gave me part of the order and told me to park further in front. After five minutes, a guy came out and gave me the order and that was all, not another word. Unfortunately, none of them had a name or a uniform to identify that they work there.
As you can see in the photo, that’s how they gave me my sandwich, I didn’t want to go back fearing that they would do something to my food but I ended up throwing it away and I only had the coffee which I ALWAYS order 3 splendas and 7 cream and he understood 3 and 3. ♀️
The visit to this McDonald’s was my worst one because of the terrible service and attitude they have to help. Customer service should be top of the list even when working under pressure. I try to do surveys and reviews understanding their environment and current work situation to somehow understand their attitude or performance, but this time I couldn’t find a justification for their attitude and lack of customer service. And most important, they’re dress without a single thing that tells me they work there. No name tag, no logo apparel.
… moreUpon arrival, a young man asked me if he could take my order, I told him what I wanted and he told me to proceed to the window, I told him that I had not finished ordering yet and he replied that if Iwanted to make another order I told him that everything was in the same order. Arriving at the window was a young woman who repeated the order of just one sandwich, I told her that I had ordered something else. At this point her attitude was a little defensive, I asked her who was the guy who took my order and she said she didn’t know, I paid and she gave me the change without saying anything else; thank you, good day, nothing!
Arriving at the second window, the woman there also had no uniform, name tag, nothing to help me identify her. She gave me part of the order and told me to park further in front. After five minutes, a guy came out and gave me the order and that was all, not another word. Unfortunately, none of them had a name or a uniform to identify that they work there.
As you can see in the photo, that’s how they gave me my sandwich, I didn’t want to go back fearing that they would do something to my food but I ended up throwing it away and I only had the coffee which I ALWAYS order 3 splendas and 7 cream and he understood 3 and 3. ♀️
The visit to this McDonald’s was my worst one because of the terrible service and attitude they have to help. Customer service should be top of the list even when working under pressure. I try to do surveys and reviews understanding their environment and current work situation to somehow understand their attitude or performance, but this time I couldn’t find a justification for their attitude and lack of customer service. And most important, they’re dress without a single thing that tells me they work there. No name tag, no logo apparel.
Gregers Wacher Hansen
Friendly staff. Nice and clean restaurant. Ordering was easy on one of their many self serve kiosks. Food was delivered quickly at table. Just wanted a light meal / snack. Sandwich and fries tasted good and was hot. Free Wi-Fi appeared slow.
… moreNoah Henderson
As a person who has worked in food service for years, I never really leave negative reviews. I know that they only contribute to the exploitation of the workers by huge and harmful corporations. However, as a Door Dasher, I need to protect myself and my stats. This AM, I accepted a Dash order to pick up at this location. I went in and informed a worker which DD order I was waiting on. They said it needed hashbrowns and would be done shortly. I waited patiently as they were in the middle of a breakfast rush and I know exactly how that is. I started to think it was a long time to wait for one hashbrown. The time came for me to able to drop the order without it affecting my stats, but I kept waiting. At one point, I saw the worker I originally spoke with pick up my DD order (I assumed to hand it to me) but his manager said something to him and he put it down. I finally received the order and the manager (said her tablet showed I’d been waiting 10 minutes and) asked me where I’d been waiting. I said, “Right here at the counter.”
I thought, no big deal, I just got overlooked from the rush. Well, I deliver the order and get confronted by the customer. Apparently, the manager had called her and told her that I was late to pickup so it might be cold. After politely waiting for the order for 10 minutes instead of cancelling, it was disappointing to me that the manager knew full well she had called the customer when interacting with me and didn’t apologize at all. I understand it was just a mistake, but I am in an extremely financially stressful time rn. I need my stats to accurately reflect the care I put into each and every order. I’m not in a good place to get confronted by customers that got told something that wasn’t even true.
I understand that certain dashers cause harm to those working in restaurants and she was probably just covering herself. I just need her to know that I’m not her enemy and never deserved to be treated like that after so kindly waiting while her store was getting through a rush.
… moreI thought, no big deal, I just got overlooked from the rush. Well, I deliver the order and get confronted by the customer. Apparently, the manager had called her and told her that I was late to pickup so it might be cold. After politely waiting for the order for 10 minutes instead of cancelling, it was disappointing to me that the manager knew full well she had called the customer when interacting with me and didn’t apologize at all. I understand it was just a mistake, but I am in an extremely financially stressful time rn. I need my stats to accurately reflect the care I put into each and every order. I’m not in a good place to get confronted by customers that got told something that wasn’t even true.
I understand that certain dashers cause harm to those working in restaurants and she was probably just covering herself. I just need her to know that I’m not her enemy and never deserved to be treated like that after so kindly waiting while her store was getting through a rush.