McDonald’s

  3.6 – 575 reviews   • Fast food restaurant

Social Profile:

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out McDonald's 85374

Hours

Friday5 AM–11 PM
Saturday5 AM–11 PM
Sunday5 AM–11 PM
Monday5 AM–11 PM
Tuesday5 AM–11 PM
Wednesday5 AM–11 PM
Thursday5 AM–11 PM

Address and Contact Information

Address: 13770 W Bell Rd, Surprise, AZ 85374

Phone: (623) 975-2915

Website: https://www.mcdonalds.com/us/en-us/location/AZ/SURPRISE/13770-W-BELL-RD-WM-2777/29371.html?cid=RF:YXT:GMB::Clicks

Order and Reservations

Order: Order online

mcdonalds.com

Photo Gallery

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Reviews

david n
Let me preface by saying that this is exactly how they came out of the bag AND there were no bag fries at the bottom of the bag. This was my “large fry”. Also, nuggets cold and of course no napkins. Don’t know when that became an industry standard. They gave me the wrong drink, however, the nice young person at the window gave me the correct drink and told me to keep the incorrect one. My grandson scored on that one.
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Sophia Clasen
I went through the drive through and whoever took our order was rude and short with us, we even said hello and were trying to be nice. She never responded to questions and all she said was our total, it was so weird. Everyone else who talked to us was super sweet though!
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Dameon Newman
Service was awful. I was charged for a medium Caramel iced coffee latte and I was provided a small iced coffee latte and when I asked the representative why my latte was so small she justified the reason due to a size change of the coffee, which was totally incorrect. I tried to explain that the size she served my coffee in was the orange juice cup, not the coffee cup, but she refused to listen and did not change my medium size order I paid for. I was not provided any correction from customer service representative at this. McDonald’s don’t go here. It’s terrible although it’s brand new.
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Ross Shintaffer
I would rate the service except for the fact that i didnt recieve any. Nobody at window for several minutes. Went inside, nobody at counter. Waited several minutes attempting to flag someone down. Eventually someone looked me in the eyes and than walked away wich was the final for me. She afterwards attempted to help but her broken English came off aggressive and impolite. I left hungry and frustrated
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Marisol Martinez
So many errors and no accountability or apologies from the staff. First off, every time I come here and ask for the most simplest request, it is NEVER correct. All I asked for was a hot & spicy with pickle added. I get more order and no pickles. I had to give it back to them and have them add it. Here’s where it gets worse; my boyfriend had ordered just a normal hot & spicy as well and never received it. We waited for over 15 minutes and the manager with glasses and facial hair looked at us, asked him if he was still waiting and provided 0 updates on what was going on, just turned around and made other orders. All the employees were gathered in the back doing nothing and pacing around. Keep in mind it wasn’t until another worker clocked in and asked what we were waiting on. We told her and she instantly gave us the hot & spicy. It was sitting on the counter on their end!! There is NO reason anyone should wait over 15 minutes for a dollar sandwich. As an old fast food manager myself, I would know better than to leave a customer waiting and provide no updates or communication on what’s going on. If it’s cooking, that’s fine, but for the love of God TELL US. Don’t just stand there and ignore! It’s so disrespectful and to not even own up to your error and apologize? It’s beyond me. So disappointed with todays service. What tops all of this off is this place wasn’t even busy and there was no rush during this. Unacceptable. Please communicate with your customers so they know as to why they’re waiting, and if you made an error as to clearing the screen and missing the order, learn to apologize to the customer for your wrong doings.
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Amelia Taylor
Went back through because my order was incorrect… got back home and realized IT WAS STILL INCORRECT!
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cody newman
Ordered a Mcdouble , it Camelot single with 1 pickle and ketchup and mustard and a hard stale bun and it looked like they had one already made and just scrapped it off. Worst McDonald’s burger I’ve ever eatin
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Just Me
Drove thru to get my grandkids a Happy meal after school. We received what we ordered with a little extra. Only asked for 1 order of fries in each, but received 2. All and all it was a great experience!
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David Snow
This location is too chaotic. Sometimes it can be a task to get an order placed as there is usually a line. If you come here, get use fo using the app. I find it faster, plus the app has perks.

I have seen that this location will sometimes stop serving early. We wanted to get some happy meals for the kiddos but they said they were closing when it was barely 9:30pm. Also, I know people want to go home, but it’s quite annoying that the dining room tends to close around 8:30 or 9:00pm. If you come here late, don’t plan on having a place to sit.
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AZmustang66
Proof is the photo. This place serves food beyond its expiration. If they are willing to do it with “cheap” pies, what else are they willing to serve beyond its expiration? There is a reason why these standards are put in place. Buyer BEWARE!!
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