Jake
I asked for everything fresh, it was definitely not fresh. I would not advise ever going to this McDonalds. Driving to Spanish fork is worth it. The employees at this McDonalds do not understand what customer service truly is. I went here on December 7, 2025. Around 4:30 P.M. Thought I was going to have actual fresh food. But it was anything but fresh. I got my order almost 5 min after placing my order. Never go here, they have no idea what they’re doing. I have 5 years of fast food experience and this restaurant is not worth 1 penny. Take the drive to Spanish fork, it’s worth it. This place is the worst place I’ve been to.
… morers 1
As previously described in the other reviews for this location- get ready for disappointment!
As far as food quality goes, it’s McDonald’s, so you can’t expect too much. But getting a correct order… consider yourself lucky if you do!
I don’t know how many times I’ve received someone else’s order, clearly stated multiple times “no onions” and actually received extra onions, or left without receiving my full order.
My advice: stop at the grocery store and get supplies to make yourself a sandwich. Quick, easy, and you can only blame yourself if your order isn’t right!
Update (12/14)
I decided to try this location again, hoping maybe recent reviews have alerted management about ongoing issues. Unfortunately, it appears nothing has changed.
Issue #1 – My request for no onions… not today! Even after ordering a McDouble “plain”, as well as an additional request of no onions, I was still pleasantly surprised with those sneaky onions, covertly placed in between patties as if I wouldn’t find them!
Issue #2 – No sauces with 2 orders of chicken nuggets! I’m not quite sure why they ask you what sauces you want, because I didn’t get any of them!
It seems as if I’ve made my last trip to this location.
Good luck Ephraim McDonald’s, you’re going to need it!
… moreNoxxi Ack
I’m going to be so real. I’ve lived in Ephraim since I was 9 and this place has sucked the entire time I’ve lived here. Today I ordered an online order with a happy meal and a frozen coke. I chose on the app to get a boo bucket. I also picked up my mom’s order of a frappe. We get there, the line is long, that’s normal. Then I get to the pick up window.
Issue number 1: they clearly didn’t give me the boo bucket I asked for and instead gave me one of the toys from their McDonaldsland event from a month ago.
Issue 2: they didn’t properly put on the lid for the frappe and as I left the parking lot, the lid slipped and splattered mocha frappe on my gear shift and cup holder.
Issue 3: They gave me my frozen coke but it was OVERFLOWING onto the lid. They didn’t even take the time to clean it off.
I work in food service so I understand making one or two mistakes but THREE??? I’m so over it. Don’t go here during the day, you’ll get way better service at the late night hours.
… moreDylan Smith
usually come in once a day, if not every other day, before work or on my way home. I’ve noticed the new girl, Trinity, is much more polite than the others. If my order is ever wrong at the window, she always makes sure I get the correct one. She’s really nice and soft-spoken, you can tell she takes her job seriously unlike some of the other employees I’ve come across. I hope to see more like her in the future!
… moreVictoria CR
I order chicken nuggets and fries and they smelled like burnt! Took it back and they said they replaced them with new but was placed in the same package! Weird! And all this happends when their great manager Rodrigo is on shift! Not to mention this is the second time this happends to me with this same worker! So stay away when this guy isnon shift because he is full of lies!
… moreSteve Gray
I have been there several times due to sporting events for our kids. Every time the service is very slow. Today the parking lot was being worked on so we went inside. Hardly any customers inside but the dining area was filthy gross. Tables hadn’t been cleaned, food and trash on the floor, restrooms were gross. Got our food, took 1 bite and threw it away. My daughter’s burger had large clumps of salt and pepper all over the meat. The fries were cold. I thought McDonalds were all the same? This particular location was very disappointing.
… moreCody Brewer
Ephraim McDonald 100% will always find a way to disappoint you. From order being incorrect, Cold food, long wait on drive thru. Also does nothing to complain to Owner/ Manager they don’t care and will continue to give -.05/10 Rating
… moreKate Robinson
Shut down and stole our online order when we pulled up. Said they weren’t taking any more orders, and didn’t care that it was an online, prepaid order. Refused to give our order and didn’t refund us.
… moreChristina Corbett
Both bathrooms are filthy. Women’s bathroom has no running water. Mens has no soap. Every table in the building is dirty. Or a person in site to say hi or anything.
… moreShanie Jones
If I can I would give this McDonald’s a 0 star! No receipt. And they messed up on the order for the people before us, two people in the takeout line and our order. When told they messed up they were rude and even insisted on coming and looking at the people before us food. we asked for no onions and our burgers were covered. Absolutely do not recommend coming here. It gets worse every time we come and we won’t be back after this.
… more