

Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 11229 S Auto Mall Dr, Sandy, UT 84070
Phone: (801) 572-7805
Menu Photos
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Reviews
The difference is James.
I’ve been to plenty in the area, and this is the only one I consistently choose.
The restaurant is always clean. Not surface clean. Actually clean. Tables wiped, floors cared for, lobby managed even during busy times.
What really stands out is the professionalism and kindness.
You’re not just an order number. There’s eye contact. There’s respect. There’s kindness from James and the whole gang.
So shoutout to James for making this McDonald’s feel different… And that’s why we keep coming back!
I am writing to submit a formal complaint regarding an incident that occurred at McDonald’s location #36055 in Sandy, Utah on February 5.
During my visit I was assisted by the cashier listed on my receipt as “KS.” The interaction quickly became unprofessional and hostile. When I asked for the franchise owner’s contact information so I could address a concern, the employee refused to provide it.
During the interaction she used profanity toward me and threw my bag across the counter, which caused it to fall onto the floor, then told me I needed to pick it up myself. She also stated that she did not have to serve me and asked if I wanted a refund.
When I asked for management information, she stated that she was the manager and that her mother was the general manager. She still refused to provide any contact information for ownership or upper management.
This experience was extremely unprofessional and disappointing. I am requesting that this incident be reviewed by corporate or franchise leadership and that appropriate action be taken.
Thank you for your time and attention to this matter. I would appreciate a follow up regarding this complaint.
I expect better quality control and customer service from a well-known establishment like McDonald’s. I hope the management can address these issues to prevent this from happening to other customers in the future.
Overall, I am very disappointed and unlikely to return to this location.
Play area is also clean and maintained for kids. I have always got good service in drive through as well. But I recommend going in the facility to sit down for a bit premium feel. I know. Good job the local owner