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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
cash johnson
Despite the amazing service and delicious food, this particular establishment is not without its shortcomings. The ambiance is enhanced by great music, creating a positive atmosphere for many people. Unfortunately, the condition of the dining area severely detracts from the overall experience. Maintaining cleanliness is crucial for ensuring a positive and enjoyable experience for all customers, but that is not being done here.
… moreEduardo Mendez
Worst experience ever in a fast food rest. As you enter , you can see they don’t take out the trash bags, and all the tables are dirty. I had to clean my own table after they told me to sit somewhere else and refuse to clean it. I always go to kiosk and get my number. They yelled my number several times until I told them to bring it to the table. One of the girls said “que se lo lleven quiere tu crees.” Me being confused asked if they don’t bring it to the table anymore and he answered “sorry I didn’t notice” which it was obvious he did because he was the one yelling the number. Some kid climbed to the counter where they have the ketchup. Kid was there for a minute and employees never noticed until the kid’s parent did.Never coming back to this location. Incident happened oct 16 @5:30pm
… moreAndrea Maestas
Honestly it was pretty nasty.
I got grossed out , there was no clean tables, trashes overflowing the food was old and cold.
And management and team members did nothing. They where just on there phones the whole time.
… moreI got grossed out , there was no clean tables, trashes overflowing the food was old and cold.
And management and team members did nothing. They where just on there phones the whole time.
Juan Carranza
Yesterday I visited McDonald’s – 901 N Resler Dr through the drive-thru, and without exaggeration, it was one of the worst customer service experiences I’ve ever had.
The person who assisted me was the manager, Carolina, and her attitude was completely unacceptable.
First, I was overcharged. When I reached the window, she threw the food at me, shut the window in my face, and acted rude and arrogant. The order was wrong, so I had to come back, get out of my car, and go inside the restaurant.
I asked her, at the very least, for an apology for the mistake and the way I was treated, which she never gave. Instead of handling the situation professionally, she became confrontational, which is absolutely inappropriate for someone in a leadership position.
Fortunately, another employee (a young man, very polite and helpful) tried to resolve the situation and showed far more professionalism than his own manager. In the end, Carolina only returned to issue a full refund, without apologizing or acknowledging the mistake.
To make matters worse, the food was poorly prepared — the fries were burnt.
It is extremely disappointing to see someone who is supposed to lead by example display such poor customer service and leadership. If this is how she treats customers, I can only imagine how she treats her staff.
I will not be returning to this McDonald’s, and I strongly recommend that regional management seriously review who is in charge of this location.
… moreThe person who assisted me was the manager, Carolina, and her attitude was completely unacceptable.
First, I was overcharged. When I reached the window, she threw the food at me, shut the window in my face, and acted rude and arrogant. The order was wrong, so I had to come back, get out of my car, and go inside the restaurant.
I asked her, at the very least, for an apology for the mistake and the way I was treated, which she never gave. Instead of handling the situation professionally, she became confrontational, which is absolutely inappropriate for someone in a leadership position.
Fortunately, another employee (a young man, very polite and helpful) tried to resolve the situation and showed far more professionalism than his own manager. In the end, Carolina only returned to issue a full refund, without apologizing or acknowledging the mistake.
To make matters worse, the food was poorly prepared — the fries were burnt.
It is extremely disappointing to see someone who is supposed to lead by example display such poor customer service and leadership. If this is how she treats customers, I can only imagine how she treats her staff.
I will not be returning to this McDonald’s, and I strongly recommend that regional management seriously review who is in charge of this location.
Heather Newman
Can be a super busy location due to the high school. Often times they forget the sauce for chicken nuggets, staff is to bust to really provide decent service, they do well at keeping it pretty clean though considering how busy it gets. Playground is decent and interactive. Food is fresh much of the time.
… moreSofis
Honestly this is probably one of the worst McDonald’s I’ve been to. The afternoon employees are so rude and uncaring about one as a customer. When I asked to pay at the counter, not only did they take their time in attending me, but the guy rolled his eyes at me.
And as I was waiting for my food I noticed that same guy take the longest time to pack the food. When my daughters asked for more barbecue sauce he rolled his eyes at them!
This place is honestly the worst!
… moreAnd as I was waiting for my food I noticed that same guy take the longest time to pack the food. When my daughters asked for more barbecue sauce he rolled his eyes at them!
This place is honestly the worst!
Timmy Bartlett
Boy I wish they had a 0 star every time I go there’s something wrong from them giving my order a way the fries ice cold the meat raw just ordered this raw burger deeper back it was frozen still step it up
… moreJS
For pick up orders, please check your food for exact quantity. They forgot 20 nuggets (out of 40 pcs) and one apple pie(out of two), and they reject my claim since I did not call right away. They offered free one strawberry pie but I reject it because I am not here to get free food! Also no apology!
… moreRaul Gonzalez
Chubby guy with a weak mustache was very unprofessional. I usually come here often when its late because its the only thing that is open. I dont really complain about customer service, but this time will be an exception. I pulled foward on the drive thru window just to not be acknowledged until 10 minutes had passed. When the dude gave me the food he had his hair loose while handling the food which is a food hazard, no hat or hairnet on. He also didnt even bother to say anything to me just gave me the food. Very unpleasant visit.
… moreReina V
Go to another McDonald’s or better yet go to Whataburger across the street. Twice I’ve ordered through their app and twice my order was canceled when I arrived. Their reasoning was they had started breakfast 30-60 minutes early. I won’t be coming back, my suggestion is go somewhere else.
… more