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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Eva Monroy
This McDonald’s at the Coronado site on North Mesa in El Paso, Texas, is the most unclean dining room that I have ever experienced. As a San Francisco native and daughter of a multi-restaurant owner, I appreciate fine dining but McDonald’s is my favorite casual restaurant. This particular restaurant which is across from a Carl’s Jr, will be the last time that I ever visit this establishment.
Already turned off by an unfriendly atmosphere with zero employees available and kiosks in your face, I was forced to find a dirty table to clean by myself. Almost every table had food trash and debris and the floors that were dirty, sticky and were strewn with trash! The garbage bins were overstuffed and were unsightly and completely unacceptable! After speaking with the manager who DENIED speaking English, I spoke to her in Spanish and told her it is the natural expectation of a paying customer to want to experience a desirable and clean dining room. I asked for the reason for the neglectful and unsanitary condition of the dining room. She said it was not her responsibility and I gasped! She told me that she would clean the dining room when guests arrived. I said, well I’m already here, don’t I count as a guest? Because not a single one of you have stepped out in the last 40 minutes that I have been here. Except until I watched you, the manager, go to the bathroom and scurry back behind the counter. The other Spanish-speaking customers were nodding their heads in agreement as I firmly brought it to her attention that this was extremely unsatisfactory and that it was her direct responsibility for the management and cleanliness of the restaurant and to please the customers. I told her not only would she be receiving a horrible review from the the survey that is provided from the receipt, but that corporate will be hearing from me as well. And that Google is now a recipient of my of my disgusted opinion of this neglected and filthy franchised McDonald’s. Shame on them and someone, in particular this manager named Cielo, if not all of them, should be fired for refusing to take accountability. Lack of training, ignorance or sloth.. whatever it is, there is no room for excuses when McDonald’s prides themselves on efficiency, excellence and great customer service. If that’s how the customers are treated, I wonder how the employees are treated. I might be the first whistleblower, but let’s get it started. That’s not called management; that’s called mismanagement! Pictures will be provided… Readers, please tell me if you would like to eat here.
… moreAlready turned off by an unfriendly atmosphere with zero employees available and kiosks in your face, I was forced to find a dirty table to clean by myself. Almost every table had food trash and debris and the floors that were dirty, sticky and were strewn with trash! The garbage bins were overstuffed and were unsightly and completely unacceptable! After speaking with the manager who DENIED speaking English, I spoke to her in Spanish and told her it is the natural expectation of a paying customer to want to experience a desirable and clean dining room. I asked for the reason for the neglectful and unsanitary condition of the dining room. She said it was not her responsibility and I gasped! She told me that she would clean the dining room when guests arrived. I said, well I’m already here, don’t I count as a guest? Because not a single one of you have stepped out in the last 40 minutes that I have been here. Except until I watched you, the manager, go to the bathroom and scurry back behind the counter. The other Spanish-speaking customers were nodding their heads in agreement as I firmly brought it to her attention that this was extremely unsatisfactory and that it was her direct responsibility for the management and cleanliness of the restaurant and to please the customers. I told her not only would she be receiving a horrible review from the the survey that is provided from the receipt, but that corporate will be hearing from me as well. And that Google is now a recipient of my of my disgusted opinion of this neglected and filthy franchised McDonald’s. Shame on them and someone, in particular this manager named Cielo, if not all of them, should be fired for refusing to take accountability. Lack of training, ignorance or sloth.. whatever it is, there is no room for excuses when McDonald’s prides themselves on efficiency, excellence and great customer service. If that’s how the customers are treated, I wonder how the employees are treated. I might be the first whistleblower, but let’s get it started. That’s not called management; that’s called mismanagement! Pictures will be provided… Readers, please tell me if you would like to eat here.
Allen Soto
The dining area was empty, yet it still took them more than 10 minutes to deliver the order. They were playing very vulgar music that could be heard throughout the dining area. The guy who brought the food was incredibly rude and showed no customer service skills whatsoever. The other guy had his pants practically down to his knees and also had a terrible attitude. The only friendly person was a girl with black hair. I hope they improve their service.
… moreJAG
You need a new manager because you don’t microwave freshly made food. You gave my dad an old rubbery fish sandwich. How difficult is it to find a good manager? A sucker is born every minute. When I worked in fast food none of us deviated from the rules. Your other reviews show that it’s poorly managed and we were there last week so you didn’t fix the issue
… moreLorena Avila
McDonald’s has been one of my all-time favorites. They started doing business when I was very young and have always liked it. Although I have been to multiple stores throughout my years, this visit was quite unique. Kathleen, the wonderful lady who took my order, was extremely nice and polite. Very pleasant. She was cheerful when she greeted me, very clear when she repeated my order and suggested I take advantage of a special they had. There was traffic that evening, but she didn’t make me feel rushed. She was calm and collected, not anxious at all. When I advanced, I could hear her laugh with the customers inside the car behind me. She was all about customer service, something I had not encountered in a very long time at different businesses. I truly appreciated her. They took a while to fill my order, maybe they weren’t expecting a rush, it was about 10:30 at night. But just because of her wonderful attitude, I didn’t mind. What a refreshing experience….and my food was fresh and delicious as always .
… moreMOVIMIENTO PACHUCO
The food was cold. The service was excellent. There are 2 Restrooms but both of them were closed. Supposedly dirty and they didn’t have someone to clean them. Customers couldn’t use them.
Atmosphere: staff was asking someone to leave the store because he had a drink from somewhere else.
… moreAtmosphere: staff was asking someone to leave the store because he had a drink from somewhere else.
Santi w man
We went to this local McDonald’s and it’s not half bad. Pretty cheap and really fun for your kids to play in the playground the size of your house. I loved the food because it was very tasty and I guess a little healthy (not the French fries though ) that is why I rate this place 4 stars
… moreJoyce Montanez
Today, close to 10:00 a.m., I ordered a $2.00 sausage and biscuit along with a large unsweetened iced tea. When I arrived at the payment window, I was charged $3.69. I handed the cashier $4.00 and received a receipt and one penny in change. The receipt, however, was for an iced coffee, not for my order.
I remained at the window to let the cashier know the receipt and change were incorrect. He closed the window, stepped back, and continued texting on his phone without acknowledging me. I then drove to the pickup window and explained what had happened. Although the gentleman at that window was kind and tried to help, the manager did not come to the window.
I was ultimately charged an additional $0.20, bringing my total to $4.20, even though my original order should have been under $4.00. I did receive the tea and sausage biscuit, but due to this experience, I will not be returning to this location.
… moreI remained at the window to let the cashier know the receipt and change were incorrect. He closed the window, stepped back, and continued texting on his phone without acknowledging me. I then drove to the pickup window and explained what had happened. Although the gentleman at that window was kind and tried to help, the manager did not come to the window.
I was ultimately charged an additional $0.20, bringing my total to $4.20, even though my original order should have been under $4.00. I did receive the tea and sausage biscuit, but due to this experience, I will not be returning to this location.
Shawn Conners
The middle aged women in yellow shirts need to be retrained or let go. They have been there for years and never improve. The only reason they greet people, if they do, is the new feedback prompt in the app. The yellow shirt meaning helpfulness has been lost on them. They act like every mobile order is a surprise. Always busy with everything but customer service. Not friendly, not accurate, and they make ordering through the drive thru a chore.
… moreNancy Gomez
Ordered through the app. Very unwelcoming and unfriendly. Food is poor quality and had missing items. Quarter pounder Deluxe had no lettuce and tomato. Nuggets were missing and fries were cold and soggy.
… moreRicardo Martinez Sr
Newly remodeled, but bad customer service. Workers act like they’re being bothered that you asked for a refill of their coffee ,soft drink , condiments, even napkins. Big hint don’t move the item station where customers don’t have to ask for a things. The worst customer service I have ever received at a McDonald’s. And I’ve been to some crappy McDonald’s in my times, but always have gotten great customer service, food has been questionable but always have gotten the best customer service except for to day.
… more