

Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1105 S I-35 South Frontage Rd, San Marcos, TX 78666
Phone: (512) 353-5033
Website: https://www.mcdonalds.com/us/en-us/location/tx/san-marcos/1105-i-35-n/3842.html
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McDonald’s: Burgers, Fries & More. Quality Ingredients.
Reviews
I placed the first couple of items and could hear the employee responding to everything as well as the background kitchen noise. After I added in my fries to the order, the audio suddenly cut out and I was left waiting for about a full minute and said hello at least three times. After the third time the employee unmuted himself while halfway through a sentence and rudely asked if I was done. I asked if he had heard the last item on my order (fries) because the audio cut out and I wasn’t sure if he could hear me and he was rude in his response and cut me off saying that he had already added it to the order. I explained that I couldn’t tell if he heard me because his microphone cut out and he cut me off again and told me to pull forward.
When I got to the pay window, they asked me to pay for a hot and spicy sandwich as well as a plain and dry burger and I explained that that was not what I ordered. After this the pay station employee went to go talk with someone and said it was alright and they would correct my order after I pulled in, once I pulled in to pick up my order, the guy still handed the window cashier the wrong order, I explained again and was told to park in the curbside pickup section so they could bring out my correct order.
As I parked I noticed that car after car was also parking at curbside pickup after heading to the drive through window. Meaning that everyone’s orders had been incorrectly taken.
I understand that mistakes happen, as it is a queue system and one mistake can cause a large chain of problems. I would have been fine with this if they resolved the issue quickly and nicely, however, it took a solid 5-10 minutes to bring out the correct item (a Big Mac) and once the employee brought it to my driver window (I’m assuming this is the same employee who took my order through the headset at the drive-thru) I rolled down my window, had a big smile and said “hi there!” And his reply was to stuff the bag through my window and say “here” with a frown on his face. When I asked if this was the Big Mac he quickly opened the bag, tearing it in the process, peaked inside and said “yeah” and quickly handed me the bag.
I was so surprised because the rest of the employees seemed nice and even though this employee or maybe another employee messed up along the line, I didn’t expect them to take it out on their customers. Especially since they messed up an estimated 6-7 vehicles worth of orders.
The only positive experience I had was that during the confusion they forgot to ask for my card, so the meal was free. I even asked the second window employee if they needed my card and they just told me to head to the curbside pickup area
As always, they forgot my hot spicy patty.
I dont know why McDonalds is Messenger food
An yeah Thr mánager on floor was Angie
worst restaurant ever