

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
I know the owner doesn’t care one way or the other so this review is a waste of time, but here goes. Like most people, I’ve had some bad McDonald’s experiences – this one was exceptionally bad. We went through the drive-thru and ordered four of the novelty Grinch meals and four holiday pies with a total over $50 (when did McDonald’s get so expensive?). Most sodas flavors are “not working” so we suck that up and accept what they have.
We pulled forward as instructed to wait on our food. Eventually, a worker brings it to the window, hands it to us without saying a word, and quickly goes back inside before we could tell him the order is not complete.
I went inside to get the missing pieces of our order and was told “You’re just gonna have to wait because we are busy.” How dare I want the items I paid for?
Most of the missing items eventually come out, but it still wasn’t correct. At this point, I decide to count this experience as a loss and retreat home. $50 down the drain as a reminder that McDonald’s isn’t what it used to be, now offering consistently poor experiences nationwide.
Best part is that the guy running food to the parking lot touches the door handles and everything else, doesn’t wash his hands, and continues preparing food.
Pic attached of a laughably small Big Mac patty – the prices go up but the food and service is worse than ever.
Every time I order, I pay for 4 sauces. Every time, I only get 2—or none at all. When I politely ask if the sauce is in the bag, I’m repeatedly told to “check the bag,” which is lazy, dismissive, and pointless because the sauce is never there.
The first time this happened, I went back inside and a different employee corrected the mistake by giving me only half of what I paid for. Meanwhile, the employee who brushed me off was rude to her coworker and then tried to tell me I needed to pay again for sauce I already paid for. That is unacceptable.
The second time? Same exact issue. No sauce in the bag. Promised it would be brought out. Still only 2 sauces instead of 4.
Today, I placed the same order again, paid for 4 sauces again, and once again received only 2.
At this point, this isn’t a mistake—it’s a pattern. If you’re going to charge customers for sauce, then it is the bare minimum responsibility of the staff to ensure the correct amount is in the bag. Telling customers to “check the bag” instead of doing your job is unprofessional and disrespectful.
Either stop charging for sauce or start giving customers what they pay for. This level of repeated incompetence and attitude is ridiculous.