Address and Contact Information
Address: 1664 Basswood Blvd, Fort Worth, TX 76131
Phone: (817) 803-2556
Website: https://www.mcdonalds.com/us/en-us/location/tx/fort-worth/1664-basswood-blvd/40972.html
Order and Reservations
Order: Order online
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Reviews
Keba B
Order nugget meal. The nuggets taste like rubber/chewy. Like it was reheated. Not fresh. Drinks are decent but the food isn’t.
… moreKen
I’m really disappointed with my recent visit to McDonald’s. I ordered a McChicken, and when I bit into it, the meat was raw in the middle. That’s completely unacceptable and unsafe. I expected better quality control from such a big company. Definitely lost my appetite and won’t be coming back anytime soon
… moreKrystle Le
Worst Mcdonalds location in the area. The reward/deal codes never work here so don’t waste your time. The drive thru line takes years. And if you go inside you have to order on a kiosk. They are not willing to take your order at the register. The staff is extremely rude and clearly do not listen because my order is usually wrong. Will not come to this location again.
… moreBP Regmi
⭐ 1 Star – Very Disappointed
I had a terrible experience at this McDonald’s on 1664 Basswood Blvd, Fort Worth. I purchased two Grinch Meals, and both were missing the Grinch socks that were supposed to come with them. When I called to let them know, the lady on the phone hung up on me, which is completely unprofessional. Because of that, I drove back to the store in person.
When I got there, the staff did not believe me and refused to give me the missing socks. Instead, they told me I would have to come back when the general manager was on site. Why would I lie about something like this? My kids were so excited for these socks — we had tried ordering these meals several times and finally got them today, only to be left heartbroken and disappointed.
This situation was handled very poorly. A simple mistake could have been fixed with basic customer service, but instead, my kids’ excitement was ruined and we were treated unfairly. I am extremely disappointed with this location and how they treat me this evening.
… moreI had a terrible experience at this McDonald’s on 1664 Basswood Blvd, Fort Worth. I purchased two Grinch Meals, and both were missing the Grinch socks that were supposed to come with them. When I called to let them know, the lady on the phone hung up on me, which is completely unprofessional. Because of that, I drove back to the store in person.
When I got there, the staff did not believe me and refused to give me the missing socks. Instead, they told me I would have to come back when the general manager was on site. Why would I lie about something like this? My kids were so excited for these socks — we had tried ordering these meals several times and finally got them today, only to be left heartbroken and disappointed.
This situation was handled very poorly. A simple mistake could have been fixed with basic customer service, but instead, my kids’ excitement was ruined and we were treated unfairly. I am extremely disappointed with this location and how they treat me this evening.
Josh Carroll
This is easily the WORST McDonald’s I’ve ever visited, and I’ve given it plenty of chances for it to be a fluke. It’s not’s they’re consistently awful.. Multiple times they have messed up our order, even when ordering with the mobile app so I know it was entered correctly, and when I point it out, they treat me like I’m on trial, making me prove that what I ordered is different than what I got. Listen, if I mess up, I’ll buy another. But they ALWAYS put things on my kids’ burgers that they don’t want (onions, pickles), and then treat me like I did something wrong when it was clearly their fault. They’re the closest to our house, but we are now actively driving out of our way to go elsewhere because it’s consistently so bad.
When sharing this with my sister-in-law, she told two stories of bad experiences in that store. In one, she needed a refill on her drink (there’s no self-serve fountain), so she asked for one, the employee took it, and then a manager came back with her cup and rudely shouted at her that they “don’t do refills.” In the second, a customer who was in this store at the same time had a mobile order that they had messed up, and they refused to fix it for him, so he threw a fit and dumped his food and drink on the floor before storming out. His reaction was ridiculous, but so is refusing to fix an order they messed up.
Anyway, I will not be returning, and I hope this saves others a bad experience. There’s another west of it at Western Center and 35 or one south of it on Blue Mound Rd south of 820. Neither of those is great, but they’re miles better than this one.
… moreWhen sharing this with my sister-in-law, she told two stories of bad experiences in that store. In one, she needed a refill on her drink (there’s no self-serve fountain), so she asked for one, the employee took it, and then a manager came back with her cup and rudely shouted at her that they “don’t do refills.” In the second, a customer who was in this store at the same time had a mobile order that they had messed up, and they refused to fix it for him, so he threw a fit and dumped his food and drink on the floor before storming out. His reaction was ridiculous, but so is refusing to fix an order they messed up.
Anyway, I will not be returning, and I hope this saves others a bad experience. There’s another west of it at Western Center and 35 or one south of it on Blue Mound Rd south of 820. Neither of those is great, but they’re miles better than this one.
GWEN
Shout out to Heaven ( I believe that’s how you spell her name ) ! Her customer service was amazing ! She made sure my food was fresh and also correct ! She was really sweet and polite . She really made my night .
… moreStephanie Johnson
High school kids were there. I have I had to listen to an entitled teenager argue with a cranky manager over an order of fries. Then I had to listen to a group a kids at the kiosk discuss how much drugs the other one had taken before he ate and ordered some food. So parents if your kids ate @ basswood McDonald’s last night you You should chat with your children. So I decided to order our food to go instead of eating at the restaurant other than that the food was fantastic.
… moreKailey Davis
It’s usually a 50/50 chance that they get my order wrong or forget something. Also the employees taking orders are always very rude and cut you off in the middle of you ordering. It seriously stresses me out coming here because I feel like I’m always going to end up talking to some rude, hostile employee or I will have to ask them to fix something in my order. Food is usually cold and stale as well. Probably going to start driving a little further to go somewhere else from now on because the whole staff here seems to hate their job and don’t put a single bit of effort into it.
… moreChris Walters
Ordered on app , showed up 2-3 mins later. Was told to pull up to last window because food wasn’t ready. Waited 10 mins and like 10 customers go around me and was told it was because the Canadian bacon. I’m not 5 star chef but pretty sure it doesn’t take over 10 mins to cook Canadian bacon. Quality has gone down at this location.
… moreRL
If i could give it no stars I would. How is it that there’s no line at the moment & it takes them 40 minutes for a simple order (a shareable meal that takes 5 mins max to make btw). Never had such a headache at a fast food restaurant let alone review and give neg reps. Tried giving it benefit of the doubt after waiting 10 mins, but had to let yall know how it goes at this location. Save your time and money and go to Blue Mound Rd.:)
… more