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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 225 N Kimball Ave, Southlake, TX 76092
Phone: (817) 329-8959
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Jo Hoffman
Great, quick service that gave us everything that was expected. The tables and bathroom were clean and the electronic cashier worked flawlessly. The only thing I would note on was the quality of food, as it was lackluster when compared to the standard of McDonalds. Overall, if you’re looking for some Mickey D’s, I’d recommend you stop by!
… moreLotus G22
Quick service but they literally only gave me half a large fry on all 3 of my orders. At that point just order a medium don’t even upgrade.They also gave me a single quarter pounder instead of the double I ordered and is on my receipt. They put pickles and onions as well once again on the recipe it says NO PICKLES OR INION. The lady who took my order was wonderful but the women/men in the kitchen did a terrible job! Never going back
… moreAshley Jerez
This location is absolute TRASH! I said I’d never eat here again after the last issue (a few months ago), but thought since it had been a few months, I’d give them another shot. I had to hurry to work due to a short lunch period, so I ordered via my mobile app – for convenience and to be quicker. I ordered a 6 piece McNugget kids meal with an extra fry (with NO salt) and a medium dr. Pepper (with EXTRA ice). My Dr Pepper had FOUR tiny ice cubes! I picked up my order in the drive-thru and headed to work. I open my kids meal box and the fry containers were only maybe halfway filled with fries (if that). They also had lots of salt on them. This location clearly doesn’t follow instructions, despite us taking the time to specify these details in our orders. I am done eating here! Period. Fast food workers complain about not making higher wages, but don’t do their jobs properly. Management needs to address these issues and clean house! Additional training probably wouldn’t hurt either.
… moreKathryn Sexton
We left due to how crowded and smelly the playplace was. Reviews from past few months seem to mention a bad smell. Confirmed it today. Maybe needs a good deep cleaning.
… moreKelvin Flood
Here we goooooooo…
So my wife and I were at this location on last Tuesday morning and placed an order which was pretty normal.
When the lady read the order back she did not recall the order as we gave it to her which was also not an issue considering the language barrier.
We proceeded to the window to pay for the order however before paying I asked her to repeat the order back to me so that I could ensure that the order was correct. She gave me a look that could have unalive me 3 times if she could. I informed her that the order was incorrect and restated what I ordered. It was corrected after a few minutes of going back and forth, BUT I was over charged.
We pulled to the next window to pick up the food, but by this time it was cold and we were not given a refund for the overcharge. To not hold up the line my wife decided to go inside with the receipt to get the refund and I asked for the order to be made hot if it wasn’t too much. I handed the bag back and saw that wife was having difficulty inside so I asked that the order just be canceled.
I went inside the building to see what was holding my wife up and the same woman at the payment window was being a bit rude and harsh until a manager came in and told the lady to walk away and she refunded our order.
I know thia is not representation of the McDonalds company, but the treatment we received this particular morning was terrible. I hope that no one is treated the way we were at this particular morning when you only want a decent breakfast to start the day.
When it comes to service, the people are not the problem, the problem is the problem. How a company responds to it is what determines keeping a customer vs losing one.
… moreSo my wife and I were at this location on last Tuesday morning and placed an order which was pretty normal.
When the lady read the order back she did not recall the order as we gave it to her which was also not an issue considering the language barrier.
We proceeded to the window to pay for the order however before paying I asked her to repeat the order back to me so that I could ensure that the order was correct. She gave me a look that could have unalive me 3 times if she could. I informed her that the order was incorrect and restated what I ordered. It was corrected after a few minutes of going back and forth, BUT I was over charged.
We pulled to the next window to pick up the food, but by this time it was cold and we were not given a refund for the overcharge. To not hold up the line my wife decided to go inside with the receipt to get the refund and I asked for the order to be made hot if it wasn’t too much. I handed the bag back and saw that wife was having difficulty inside so I asked that the order just be canceled.
I went inside the building to see what was holding my wife up and the same woman at the payment window was being a bit rude and harsh until a manager came in and told the lady to walk away and she refunded our order.
I know thia is not representation of the McDonalds company, but the treatment we received this particular morning was terrible. I hope that no one is treated the way we were at this particular morning when you only want a decent breakfast to start the day.
When it comes to service, the people are not the problem, the problem is the problem. How a company responds to it is what determines keeping a customer vs losing one.
Yvonne Allen
We love McDonald’s Breakfast. This location has some servers who don’t want to be there and it shows in their attitude. They charge me for the sauce but don’t give it.
They just mopped the place with water that is probably dirty and stinky. So it smells bad.
… moreThey just mopped the place with water that is probably dirty and stinky. So it smells bad.
B G
I only ordered a small coke and used the restroom. The person who took my order seemed completely disassociated from my transaction. You can’t expect much from this as it is “fast food”. McDonald’s restrooms are usually the cleanest all over the world. Same thing here. I cannot comment on the food as I don’t eat anything from this brand.
… morechlekscn
225 N Kimball Ave, Southlake, TX 76092
The store manager and corporate office should pay close attention to customer feedback and incorporate it into staff training at this location.
I’ve included the exact time and date of the incident so management can identify which employees were on duty and address this issue directly.
Review Title: Extremely Poor Service and Unsanitary Food Handling at South Lake McDonald’s
I had a very disappointing experience at this McDonald’s on Monday, October 27, around 10am. You would expect better service from a location in South Lake, but this one was by far the worst I’ve visited.
When I went to the counter to ask a few simple questions about the breakfast menu and condiments, there was no one consistently attending the cashier area. Several employees were visible in the kitchen, but they were lingering, chatting leisurely among themselves, and ignoring customers waiting for help.
One short, fat, brown employee wearing glasses(no name tag on her), who was working near the front counter, repeatedly shouted, “Use the kiosk!” instead of offering any assistance or explanation or courtesy.
When I finally received my breakfast, it was cold and open inside the bag, which raised serious concerns about hygiene and food safety. I have no idea how my food was handled in the back, but this kind of presentation is completely unacceptable.
When I asked to speak with a manager, several employees claimed they were ALL “the manager,” which was confusing and unprofessional. It seemed like no one wanted to take responsibility for the situation. On top of that, when I requested an extra condiment, the same employee argued that she had already given me some instead of simply helping.
None of the employees were wearing name tags, even though McDonald’s policy requires them. This made it impossible to identify who was responsible for the poor service.
What made the experience even worse was that when I tried to relay my complaint, the staff ridiculed it and made ceaseless excuses, instead of taking it seriously or trying to resolve the issue. That level of disrespect toward customers is completely unacceptable.
This location needs major improvement in customer service, organization, and food handling. I’ve never had such an unpleasant experience at any other McDonald’s.
… moreThe store manager and corporate office should pay close attention to customer feedback and incorporate it into staff training at this location.
I’ve included the exact time and date of the incident so management can identify which employees were on duty and address this issue directly.
Review Title: Extremely Poor Service and Unsanitary Food Handling at South Lake McDonald’s
I had a very disappointing experience at this McDonald’s on Monday, October 27, around 10am. You would expect better service from a location in South Lake, but this one was by far the worst I’ve visited.
When I went to the counter to ask a few simple questions about the breakfast menu and condiments, there was no one consistently attending the cashier area. Several employees were visible in the kitchen, but they were lingering, chatting leisurely among themselves, and ignoring customers waiting for help.
One short, fat, brown employee wearing glasses(no name tag on her), who was working near the front counter, repeatedly shouted, “Use the kiosk!” instead of offering any assistance or explanation or courtesy.
When I finally received my breakfast, it was cold and open inside the bag, which raised serious concerns about hygiene and food safety. I have no idea how my food was handled in the back, but this kind of presentation is completely unacceptable.
When I asked to speak with a manager, several employees claimed they were ALL “the manager,” which was confusing and unprofessional. It seemed like no one wanted to take responsibility for the situation. On top of that, when I requested an extra condiment, the same employee argued that she had already given me some instead of simply helping.
None of the employees were wearing name tags, even though McDonald’s policy requires them. This made it impossible to identify who was responsible for the poor service.
What made the experience even worse was that when I tried to relay my complaint, the staff ridiculed it and made ceaseless excuses, instead of taking it seriously or trying to resolve the issue. That level of disrespect toward customers is completely unacceptable.
This location needs major improvement in customer service, organization, and food handling. I’ve never had such an unpleasant experience at any other McDonald’s.
Francisco Leung
Happy Meals and Big Macs… this is what McDonald’s does well and this location is no different. We also got a Quarter Pounder and Mango Smoothie. We ordered from the kiosk and they bring out the food to you.
This location also has a playground, so the kids had fun.
… moreThis location also has a playground, so the kids had fun.
E Hipalito
Dirty tables all throughout the store. Dont even know why I still ordered food. If your store is dirty I can only imagine the back where food is being perpared. Manager that took my order ignored the person that was in front of me and all she needed as a straw. He felt the need to ignore her. Why? Kindness goes a long way in the fast food derive. I ordered my meal and all the food was cold since it came out in 2.5 seconds probably been sitting there for a while considering chicken on my sandwich was even tough to bite into. Never again will I give this store a penny of mine.
… more