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Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 911 SW Wilshire Blvd, Burleson, TX 76028
Phone: (817) 295-6373
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Order and Reservations
Order: Order online
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Fast Food in Burleson, TX at 911 Sw Wilshire Blvd | McDonald’s
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Order McDonald’s – Burleson, TX Menu Delivery [Menu & Prices]
Reviews
Ordered in the app, and went to the drive through to pick it up. Lady at the first window was actually very nice, sent me on to the second. But then they handed me a bag with a single fry order and said have a good day and closed the window. Looked at the receipt and it was someone else’s order. Mistakes happen, so I just waited and politely let them know when they opened the window again. The lady kinda glared at me and made a face like I’d done something wrong, and asked me to pull around.
I do and pretty quickly this young guy comes out and asks what I had ordered, so I let him know. After a short wait he comes back out with a bag with our food, but no drinks. So as he’s walking away I ask about it and he says he thought they were given to us at the drive-thru and he gets upset at me. I explain that we weren’t given the drinks at the drive-thru, and that we were handed the wrong order, and then he asks me what the drinks were (is there no communication between the employees? are they not able to see what was on my order?). I let him know and he goes back in and brings out the drinks.
I’m still not bothered or upset at this point because I’ve worked in food service, I get mistakes happen and there’s no point getting upset with one of these workers doing their best over a small issue. But when I’m handed the drinks I politely thank him despite the issues, and he just silently hands me the drinks and walks off. Bit rude but whatever.
I look and there’s also none of the sauces we ordered. So I go in to ask for them and the same guy is at the counter. I ask very nicely and make sure it’s clear I’m not upset. But he once again silently places the sauces on the counter with his face and mannerisms coming off very grumpy about it. I say thanks again and he just walks off.
Like, again, I really don’t mind mistakes. But being rude and grumpy with me over your mistake?? Also the “sweet tea” definitely wasn’t, just as a cherry on top.
Not to mention the place looked as if it hasn’t had a pick up in a little bit and workers just throwing waste product onto the ground.
09/22/2024
They are still at it on the night shift. The person making the fries must think they are doing McDonald’s a favor. Nothing has changed.
12/12/2025
Well what do you know? Over a year later and this place continues to do that same thing.
I placed an app order and they seasonal pies are not on the app, so I waited until I got to the FIRST window to order them. I ask the employee if they had the Holiday Pies and he said “yes.” But he did not check he just said yes and stood there and rolled his eyes at me when I asked, well do you actuate any ready? “Oh you want me to ask?” I already did ask you, twice. “They are not answering me so pull-up to window 2 and order them there!” The rudeness. So I move forward, I get my soda handed to me and like ALWAYS because they do not know how to run things they are me to move forward because they do not have my food ready. But they really do that just to show on their time that the line is “actually” moving forward they way it shod, even though it is not. So I asked the lady that handed me my soda about the pies, so she checked, the managers she asked (Stephanie) she said, “tell me go around and order them at the speaker.” I said ma’am the employee at window said order them here because no one wears answering on the microphone. “It does not matter go around!” So, I put my car on park and I said OK I will wait for my food right here, did not know what to say, so the lady who handed me my drink slammed the window closed. They open the window and hand me a bad, only then do they ask me for what I had ordered. So I give them my mine, and what do you know? Allan was going to be pissed because they would have given me his order. So now they are even more pissed, and ask “No what did you actually order because we do not see it.” Like I am supposed to be able to help that they cannot see it. I said it was an app order and gave my name. A third lady comes to the window and ask em what I order, so I showed her my phone and then asked me to move forward like getting me out of the way. I said no, I will wait for my order right here. She storms off! Out of nowhere here is my food basically tossing it at me.
I know that jobs are stressful, but when I was a TEENAGER, I somehow found it fun, or made it fun and took a bit of pride to serve people. Working drive thread my jam! Their employees need more training, and 100% new management. ABSOLUTELY DISHOW THIS PEOPLE ACTED TODAY!! Mind you this are all different time I have gone to this place. One fry and my ticket go together. And look at the difference in timeline.
First of all, there were so many cars in line for breakfast, and there were 3 different rows and only one drive-thru window, so everybody was cutting in front of each other trying to get in line first. Somewhere down that line, I’m pretty sure orders for mixed up, because they gave me an order that wasn’t mine, I had ordered a number 2 with a coffee, and they just gave me a coffee and then proceeded to look at me like a grew a 3rd head when I didn’t move my car.
They awkwardly opened the window back up and said “ummm can we help you with something else?” And I was like “umm yea I am still waiting on my food” and the person at the drive thru said “you only got charged for a coffee.” I said I had ordered a number 2, which was a sausage and egg McMuffin with a hashbrown on rhe side.
They told me to pull up and wait on the side because apparently it was somehow my fault I was holding up the line.
Over 10 minutes later, they finally came out, charge me again for my food, then gave me my food bag. By this point, I was just upset that I was still there, so I left. I parked ans opened the bag. No egg in my McMuffin and no hashbrown.
Thanks, McDonald’s. Sarcasm intended. ♀️