Jerod Thomas
This is not the McDonald’s you go.to when you’re in a hurry. S-L-O-W service doesn’t really begin to describe this location. We ordered two cheeseburger meals and it took almost thirty minutes to get our order. The food was accurate, though the burgers were a little cold. It’s plain to see that the drive thru and Door Dash deliveries take precedent over all other orders, which is a corporate issue that the restaurant does the best that they can do accommodate.
On the plus side, the restaurant is typically very clean, even the play area. Employees are friendly, though obviously in a rush, which is understandable. Kids do enjoy the play area, which makes waiting for your order bearable. We do enjoy bringing our grandkids here, but we expect a wait and plan to be waiting for our food longer than other locations.
… moreYouthgirl 08
I was the literal only car in the drive thru and nobody even attempted to take my order. I was driving away and noticed both guys with the headsets on were too busy talking to manage a single car in the drive thru.
All I wanted was an overpriced hot chocolate. But guess not. Hope y’all had a very interesting conversation for what it was since you both couldn’t be bothered to answer the headset (which I know most drive thru headsets beep if a car is at the drive thru box ready to order). And it was at 10:45 pm on Sunday night. I won’t be back ♀️
… moreMelissa Ann
If I could give zero stars I would, I have sat in the dr8ve thru line for 45+mins just to pick up a mobile order for my daughter while she’s at work and cannot leave! She put her order in 30 minutes before I got here too..
… moreSteve Owen
Sad you order something and it was a $5 meal and took forever because the boy work in the register and understand it and he kept have to look at the poster. Took over 30 minutes to get my damn food. Tried to charge me $1.81 tax on $5. I’m not a mathematician but I knew that wasn’t right. He said well that’s what the register showed. Unreal
… moreCalie Knight
Absolutely disgusting didn’t order anything extra along with old soggy lettuce old soggy tomato half the order missing and a very rude disrespectful staff we all work hard for our money not to be taken advantage of disrespected and to be humiliated by staff members Absolutely horrified also I’m lactose allergic
… moreToke Colin
Fast and friendly service. Cleanest McDonald’s that I’ve been to so far. My little boy loved the play area.
… moreIsaac Aleman
Does this McDonald’s always have flat Dr Pepper? The last 4 times I’ve come here its always flat like how is that the only drink that’s flat
… moreJaden
Food was good. Drinks were carbonated flavor water. There should be somebody that always checks the drinks to make sure you can taste what you are drinking.
… moreVanessa Sanchez
the service at this location has not been the best. They are very slow at delivering your meals, and it takes them the longest to take a order. Some of the workers are kind though.
… moreZinus Ort
Last week I went to this McDonald’s and they did a good job on my food and drink. This was 2nd shift bc it was after 6:30pm and I was satisfied and my order was exactly what I asked for. This McDonald’s is better than all the McDonald’s in Longview Texas the one on Eastman Rd is good but the other 3 in Longview Texas sucks! I advise customers in Longview Texas to eat at the McDonald’s in Kilgore Texas they’re much better!
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