Wendy Washington
I wish I could give 0 stars. I don’t know why I keep giving them chances to redeem themselves and yet continue to get it wrong every single time. This location has been horrible ever since they reopened. I have tried delivery, take out and dine in. Every single time they have gotten my food wrong and taken an extremely long wait time to get the wrong food. I was in a pinch tonight and decided to give it another shot. I ordered take out, it took over 10 min for them to bring it out to my car after it said “order ready” and since I know better this time I checked the burgers before I left, and of course the burger was wrong, so I ran it back inside and got it corrected. Drove home and realized I didnt check for fries! We got two medium meals, and only got the burgers and drinks, ZERO fries. It’s so frustrating how they mess up our order every time and it takes so long every time.
The time I ordered delivery, it took them over 1.5 hours, when it said the ETA was 20 minutes (I only live 5 min away) and when it arrived the order was wrong. I haven’t complained at all, but after tonight with my burger being wrong and correcting it, getting home and realizing I didn’t have any fries is just so annoying and really upset me. I don’t think I’ll give them any more chances.
… moreDustin Fuller
Me and my kids stopped here for dinner the food was great but the setup inside is the most repulsive thing I’ve ever seen In a eating establishment no soda machine no ketchup no Napkins nothing just a few tables and chairs and touch screen ordering there is a register but no menu behind it I hope this trend doesn’t last long I’ve loved McDonald’s since I was a kid and I am very sad to see them do this killing the happiness McDonald’s brings to children and an adult wanting to connect with a fond memory of their favorite place to eat as a kid
… moreFabian Ahmed
This place cannot make an order to save their lives. The manager Aaron is terrible at keeping any of his employees capable of performing at the minimum requirements to provide anywhere near standard customer service. It would be a cold day in hell before this place ever reaches at minimum a 4 star rating.
The manager didn’t care our order had been wrong over 5 times in a row.
… moreMichael Foley
Since they have rebuilt it is not unusual to sit for 35 to 45 minutes waiting on your food. They are absolutely no help behind the counter. Today, After digging through the bag to find out it wasn’t our order, we went inside and they took the same bag out to the car parked beside us. Thats disgusting! We could have v.d.! We are very busy and our “cheat meal” for the week is always McDonald’s. It used to be the best one in the region! I know you can do better!
… moreDemetrica Monique
Since it opened back up service and food terrible and the ice cream machine hasn’t worked since it’s been open just slap the burgers together
… moreMichael Andrews
The food was good, but the manager was a “Karen” who talked down to almost everyone who showed up at the counter. She even held a finger up in a customer’s face while he was waiting for restroom access. Twice. There was spilled sauce on the table, and though two workers were there in the lobby, they were blasting something in Spanish on speaker phone, and doing nothing. Lazy and unacceptable.
… moreGabrielle Dixon
Went and got breakfast. When I got home I saw something black floating in my orange juice. I strained it and either someone spit in my drink or the orange juice machine has mold. I looked more like black mold than anything. Tried calling multiple times and no answer. No machine and the GMs number on the receipt is missing numbers.
… morePatrick Casey
This McDonalds is very very cold and just the temperature. No self service drinks, no self service napkins or ketchup. The staff is non existent, took 10 min to get a refill for my drink. Food is decent, nuggets were over cooked. It’s 30 degrees outside and they still have the A/C on. What has happened to McDonalds?
… moreJoe Love
The dine-in experience of this brand new McDonald’s is quite dystopian. You are greeted with machines and kiosks to take your order. The humans that do exist in this place are all in the back. They claim to offer free refills, but you will never likely actually see a human on the inside of this place. You will see homeless people staring at you in silence waiting for God knows what. If you need a napkin, some ketchup, or anything else…. You are not going to get it. Need a refill? Oh they’re free … But how in the world do you get it?? They have removed anything self-service in this entire store. I literally had to go behind the front counter to get straws and napkins myself. When they forgot part of our order, it took 20 minutes for them to come out and I had to walk basically back into the kitchen to get somebody to come out. This is the worst restaurant I have ever seen in my life please do not waste your time eating inside here. I feel like this is absolutely by design and I doubt that anyone in management will ever contact me about this issue or try to correct it because they want you to go through like a factory or a robot or something. They don’t want to deal with you as an actual customer, they just want your money and to plop out some pre-processed crap and not be there to address any issues that you have. It sure seems like that’s the plan for this new design of McDonald’s. Trust me, I will be at our city council meetings and if any McDonald’s is asking to build another location here in Norman, I will be against it wholeheartedly. This new design is not anything anyone needs here in America. Go somewhere else or listen to your customer complaints like this one. I have zero faith that anyone cares at this point.
… moreKegan
Corporate needs to come in to do a undercover visit. 5 minutes for a single to go drink. Multiple people upset regarding how long They had to wait for orders. Witness multiple employees on their phones. Even overheard one that sounded frustrated. There was even a sign by the machine that is used to pay cash. That I couldn’t understand due to it being in Spanish. No English equivalent nearby. By far one of the worst locations I had been to.
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