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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 6 AM–11 PM |
| Monday | 6 AM–11 PM |
Address and Contact Information
Address: 1309 W Esplanade Ave, Kenner, LA 70065
Phone: (504) 465-0645
Order and Reservations
Order: Order online
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Reviews
soullychris
Complete TRASH had us waiting 50 minutes just go get our order wrong!!! And asked to get it done the right way and they had a attitude that they messed up
… moreDarren Monie
Every weekday morning I go to McDonalds in either Kenner or Metairie to get three or four large coffees at a time via the drive thru. There is a repeated problem at all locations with the employees not filling the cups up to the fill-line sometimes by as much as a 1/4 below. This is essentially a medium quantity of coffee in a large cup. I have complained to the employees filling the orders as well management at various locations but the problem continues. I have attempted to call the customer service telephone numbers posted at the drive up windows which seem to always go to voicemail and never yield a call back. On one occasion an employee a Metairie location out right told me he was not going to fill up the cups which prompted me to ask for the manager. When I was explaining the situation to the manager the employee was standing in the background holding up a medium cup screaming, “This is a medium!” I laughed and said you’re missing the point, it’s what’s in the cup that counts not the cup. I have complained about this issue until I am blue in the face and the problem still continues. There have been times when I have been sitting at the window and could clearly see that the employee was stretching the last of the pot(s) between the three/four cups rather than making more to properly fill the order. I would rather wait for more coffee to be made than get less than I am paying for. Today, I discovered that the prices of coffee at the Kenner – West Esplanade location went up again. I don’t mind paying the price but I want to get what I pay for! Management has to do a better overseeing this!
… moreKevin D
6-10-21 this is my second review on this location I had to edit my first one to plug in my second one. This morning at this location at approximately 630 the lady taking the orders at the drive-through window was so rude and disrespectful. I would not return to this location. This is the second time I had a problem at this location in the recent past. The lady in the drive-through does not know how to deal with customers.
… moreBrian Amador
Welcome to Mcdonalds in Kenner where you get asked to wait one moment when youre the only person in the drive thru but are then skipped four times by other people, then get told “oh thats cool” with a snarky face, and get given bland fries without an apology from any of the staff you interact with. Rarely ever have an issue with this place but this is out of line.
… moreadeeb yousuf
They take forever. Also get the order wrong. Last time they didn’t give me one of my burgers. Fish sandwich is expensive too. Called customer service. They acted like they would du something but didn’t.
… moreJonny Fat
I ordered a mcdouble mean and a hot and spicy and only got a hot and spicy and nuggets and fries. No McDouble. Darn shame they can’t get this right (I ate the fries on the way home, thats why they not included in my picture. I’ve update my review because they got me my burger with out any attitude or hassle. Thanks guys. Only 3 starts tho because I had to drive back.
… moreAbigail Rivera
They often get the order wrong and always some missing items. They argue you didn’t pay for it but the won’t look at the receipt
… moreDana Marie
I stopped and ordered 3 large frys almost 20$ and 2 of the frys were half filled and 1 was less then half . Very disappointing when prices have gone up so much.
… morePat Pentes
Terrible. Never gets your order right
Why do they seem to always substitute quarter pounder with chicken nuggets
Had 2 quarter pounder. Did not even get 1
… moreWhy do they seem to always substitute quarter pounder with chicken nuggets
Had 2 quarter pounder. Did not even get 1
Erika Benfatti
Here’s my review! Paid for large fry and got it half way filled along with a hot and spicy with a slap of mayo and some lettuce. I know times are tough but get it together McDonald’s.
… more