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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Erik Petersen
During a recent visit to this location, I experienced a level of service and food quality that was well below reasonable standards.
Upon arrival, I was not greeted in a customary or professional manner. Instead of being asked how I could be helped or whether I would be using the mobile app, I was met with the statement, “What do you want.” I asked if I could use a code, was told yes, and then the employee went silent. I proceeded to place my order without being given a total.
At the window, I explained that I had a credit from the previous month and politely asked if the employee could check the store’s log or notebook. I provided my first and last name and explained that during our last visit, an order for myself and my three children was missing items and incorrect. At that point, a manager intervened. I later learned his name was Jacob.
Jacob stated, in a dismissive manner, that I would not be receiving anything and asserted that the store is “very good” about writing credits in their notebook. I calmly asked if my name could be written down and requested that the General Manager contact me. I even offered to provide my ID to verify my identity. This request was refused outright. I was told “no” repeatedly and informed that I was “not getting anything for free,” despite the fact that I was attempting to resolve a prior error, not obtain something improperly.
After returning home, the food quality compounded the issue. The fries were undercooked, and the chicken nuggets were unacceptable. Out of an order of approximately 40 nuggets, several were visibly undercooked. Given that this food was for children, this is especially concerning.
This experience reflects failures in basic customer service, conflict resolution, and food quality control. I am requesting that this incident be reviewed by upper management and that I be contacted by the General Manager to address both the unresolved credit from the prior visit and the issues experienced during this one.
… moreUpon arrival, I was not greeted in a customary or professional manner. Instead of being asked how I could be helped or whether I would be using the mobile app, I was met with the statement, “What do you want.” I asked if I could use a code, was told yes, and then the employee went silent. I proceeded to place my order without being given a total.
At the window, I explained that I had a credit from the previous month and politely asked if the employee could check the store’s log or notebook. I provided my first and last name and explained that during our last visit, an order for myself and my three children was missing items and incorrect. At that point, a manager intervened. I later learned his name was Jacob.
Jacob stated, in a dismissive manner, that I would not be receiving anything and asserted that the store is “very good” about writing credits in their notebook. I calmly asked if my name could be written down and requested that the General Manager contact me. I even offered to provide my ID to verify my identity. This request was refused outright. I was told “no” repeatedly and informed that I was “not getting anything for free,” despite the fact that I was attempting to resolve a prior error, not obtain something improperly.
After returning home, the food quality compounded the issue. The fries were undercooked, and the chicken nuggets were unacceptable. Out of an order of approximately 40 nuggets, several were visibly undercooked. Given that this food was for children, this is especially concerning.
This experience reflects failures in basic customer service, conflict resolution, and food quality control. I am requesting that this incident be reviewed by upper management and that I be contacted by the General Manager to address both the unresolved credit from the prior visit and the issues experienced during this one.
Laura Perry
This McDonald’s is so clean inside, the food is good and the employees are so friendly. Even though they don’t have a playplace they do have a pair of the touch screens for the kids to play on and a couple light up tables, there is also a back room that is semi private would be good for group gatherings/parties etc.
… moreAdrienne Terrance
Out of all others I went to suck bad BUT this one almost made me feel like if I was back in my teens an im 52 years old. The food was not smashed HAMBURGERS and almost taste like it was back in the day. FRENCH FRIES WAS AWESOME. I normally don’t go to McDonald’s. This one I don’t mind coming to at all. And my wife get her hair done right around the corner. From here. Awesome place.
… moreDonna K
Who ever made my iced French vanilla coffee did amazing?!
By far the best I’ve had at any McDonald’s
… moreBy far the best I’ve had at any McDonald’s
Dan Milburn
Whether you go to Tokyo Japan or the most unknown town of Missouri you will get the same mcdonald’s hamburger anywhere. The difference you hope to find is exceptional service and that is not something you will find at this location.
We have to order our fries with no salt just so we get them somewhat fresh and we always ask for extra salt (at the window) so that we can have the salt on our fries that are now fresh. Feeding a family of 4 we asked for extra salt as they tell us to pull around to the front as they always do. We get down the road to find that they gave us a “single” salt packet. So we went back and I went in to ask the manager, I said “I asked for extra salt and you gave me one salt packet.” She very sarcastically in this high pitch condescending voice said well i didn’t mean to upset you sir, would you like some more and handed me “2 more.” I wasn’t expecting a handful of salt or anything but you may figure that throwing 4 or 5 in a bag wouldn’t be the end of the world.
I grabed a couple more out of the bin she was pinching from and walk off, just to hear in that same condescending voice “your welcome sir!”
No I wasn’t “welcome” if I was welcome I wouldn’t have had to drive back to the store and walk in and get what I came to the drive through to get.
It’s important to hear this because these are the interactions that a lot of the time most of us wouldn’t post about and others wouldn’t know the truth about the kind of people they would end up having to interact with and the type of service they would have to deal with.
… moreWe have to order our fries with no salt just so we get them somewhat fresh and we always ask for extra salt (at the window) so that we can have the salt on our fries that are now fresh. Feeding a family of 4 we asked for extra salt as they tell us to pull around to the front as they always do. We get down the road to find that they gave us a “single” salt packet. So we went back and I went in to ask the manager, I said “I asked for extra salt and you gave me one salt packet.” She very sarcastically in this high pitch condescending voice said well i didn’t mean to upset you sir, would you like some more and handed me “2 more.” I wasn’t expecting a handful of salt or anything but you may figure that throwing 4 or 5 in a bag wouldn’t be the end of the world.
I grabed a couple more out of the bin she was pinching from and walk off, just to hear in that same condescending voice “your welcome sir!”
No I wasn’t “welcome” if I was welcome I wouldn’t have had to drive back to the store and walk in and get what I came to the drive through to get.
It’s important to hear this because these are the interactions that a lot of the time most of us wouldn’t post about and others wouldn’t know the truth about the kind of people they would end up having to interact with and the type of service they would have to deal with.
Gary Amelong
I can only assume that the manager’s trying to lower his food costs for his own bonus. No other reason to serve a chicken sandwich that was literally cold to the touch. This thing was a minimum of 3 hours old. Like, did they find it on the floor behind the fryer or something?
… moreDjNik Zamora
Place always gets their orders wrong and acts like you’re in the wrong for having them fix it. I drive 20 min just to go there and realized they didn’t even put fries in a single meal. I go back and ask for the fries and the manager laughs saying you came all the way back for fries!? Yes, yes I did. I paid for them. Would totally avoid this location, it’s pathetic when it comes to service.
… moreC
had food poisoning all day yesterday from the biscuits and gravy here. Gravy was cold, either meat wasn’t cooked or had been sitting out way too long before i got it. Horrible experience
… more2GuysTalking Podcast Network
It is terribly appropriate that (currently) this McDonald’s golden arches sign – is broken, showcasing one golden arch and – then kind of another. Let me explain:
I have been coming to this location for years when my family and I crave the rare but powerful tasty deliciousness of McDonald’s breakfast food. We’re going to have to reconsider that trend as of today’s experience.
In addition to the becoming far more present kiosks that replace human beings, this location features an on duty morning manager that simply won’t help. While we are able to order a sausage McGriddle sandwich with bacon egg and cheese on it in a meal configuration, we are unable to order a McGriddle sandwich with only sausage on it, in a meal configuration.
This seem like a simple fix or perhaps something they overlooked inside the kiosk experience. I asked for help and a young black man (The on duty morning manager), who was (in my opinion) more interested in entertaining his coworkers, stated that “there’s nothing he could do.” I then asked, “is there anyway you can do something about this so that I don’t leave not only hungry but angry?” He he stated, again, “there’s nothing I can do.”
Well – there is something that I can do. I can choose to not eat here.
I can not return to your establishment.
I can share my experience with other so that they can avoid unpleasant situations like this.
I can suggest that everyone reading this drive a simple 3 miles west to Hardee’s – where I not only got smiles, welcoming attitude – but also delicious, tasty hot food in any meal configuration I wanted.
I even got a good series of giggles from the Hardee’s employees I shared this story with there. They asked “why did you go there? Why, indeed.
In a time where we all have to consider where we deposit our money (because of the economy, job changes, the way life spins, etc) there is no place for an attitude of being unable/unwilling to help a customer. Nothing of my request was outside of any bounds in the way of cost, customer service assistance, or keeping a long time customer happy.
For those looking for a great breakfast experience, while I can’t point you here – I can point you to and encourage you to stop in and visit:
Hardee’s
10 Centre On The Lk, Lake St Louis, MO 63367
They are hardworking, have always helped make the customer feel welcome, and will be the centerpiece of far more breakfast meals for my family and i in the future.
… moreI have been coming to this location for years when my family and I crave the rare but powerful tasty deliciousness of McDonald’s breakfast food. We’re going to have to reconsider that trend as of today’s experience.
In addition to the becoming far more present kiosks that replace human beings, this location features an on duty morning manager that simply won’t help. While we are able to order a sausage McGriddle sandwich with bacon egg and cheese on it in a meal configuration, we are unable to order a McGriddle sandwich with only sausage on it, in a meal configuration.
This seem like a simple fix or perhaps something they overlooked inside the kiosk experience. I asked for help and a young black man (The on duty morning manager), who was (in my opinion) more interested in entertaining his coworkers, stated that “there’s nothing he could do.” I then asked, “is there anyway you can do something about this so that I don’t leave not only hungry but angry?” He he stated, again, “there’s nothing I can do.”
Well – there is something that I can do. I can choose to not eat here.
I can not return to your establishment.
I can share my experience with other so that they can avoid unpleasant situations like this.
I can suggest that everyone reading this drive a simple 3 miles west to Hardee’s – where I not only got smiles, welcoming attitude – but also delicious, tasty hot food in any meal configuration I wanted.
I even got a good series of giggles from the Hardee’s employees I shared this story with there. They asked “why did you go there? Why, indeed.
In a time where we all have to consider where we deposit our money (because of the economy, job changes, the way life spins, etc) there is no place for an attitude of being unable/unwilling to help a customer. Nothing of my request was outside of any bounds in the way of cost, customer service assistance, or keeping a long time customer happy.
For those looking for a great breakfast experience, while I can’t point you here – I can point you to and encourage you to stop in and visit:
Hardee’s
10 Centre On The Lk, Lake St Louis, MO 63367
They are hardworking, have always helped make the customer feel welcome, and will be the centerpiece of far more breakfast meals for my family and i in the future.
Joshua Lillis
Staff is incredibly rude and incompetent. My order is placed at the McDonald’s app before breakfast had ended for counter puckup. This is not the first time I have done this through the application at this particular restaurant and during all previous visits my order was sitting inside at the counter. When I arrived approximately 3 minutes after 10:30, I was informed that because I was not there by 10:29 my order had been removed and canceled. When I asked why the order wasn’t just left on the counter since it had been less than 5 minutes, they just shrugged and said sorry we don’t have it you have to leave.
… more