Gwynne Anderson-Beck
Unbelievable honestly… it truly should Not be that difficult to get a Plain double-cheesburger… between the Arcola & Tuscola, IL McDonald’s, No Less than FIVE times w/in two weeks, you can NOT GET it right… this is today’s latest attempt…
… moreEric N
By the strictest definition of the term I did receive cheeseburgers. But why was the bun rubbery? Is there a pickle shortage? Onions must be hard to come by in this economy. Service was quick but I can’t rate it well when the most basic food item was done this badly.
Sorry guys.
… moreAmy Bumgarner
I understand that there are times when staffing might be shorthanded, but if that’s the cause of why it takes 20 minutes to get a happy meal in the drive-thru, then you should at least apologize for the long wait and show some decent customer service. Instead, I received snide, sarcastic comments from the staff that I could easily hear through the window. I was not mean or rude. I just simply asked if they were short-staffed so I could understand why it took an average of 5 minutes for every customer in front of me to get their food. And on top of the wait, I was presented with the wrong food when I finally did get to the window. This McDonalds location on Arcola, IL has a bad reputation of long wait times and incorrect food. With my experience today, it was very clear that the management does not care about their reputation or the way their staff treats their customers. Stressed or not, there is a way to act in front of customers. This was not a good example. Do better.
… moreHannah Marks
Super clean, pretty fast, cool atmosphere, clean and functional bathroom. One of the better McDonald’s locations I’ve been to for sure. There are lots of parking spaces but some are a little longer walk to the restaurant. The building has two businesses so just keep walking and you’ll make it to McDonald’s. They have a really nice sidewalk situation that leads to the front if you park in the back (in the shade).
… moreAmy Davis
Takes about a half hour to get lunch brought out to curb side last 2 times even when ordering ahead on app. Fish fryer has been broken over a month. Was told by an employee it hasn’t been fixed because it’s $800. You’d think that a fast food place would get that fixed immediately. They never have pies cooked unless you want apple. About half my orders are missing food.
… moreDawn Isham
We were appalled that the cooks with long hair beards no hair coverings. No gloves. New emoyee had no one assisting her at cash register. Our food sat in the bin and I finally asked an employee to check on our order. No other customers waiting??? All around bad bad!
… moreBill O
Traveling through, Madison here served us up a nice breakfast sandwich.
Bathroom and dining areas were ok, considering the high traffic.
Thank you!
… moreBecky McPheeters
Literally the worst service/food I’ve ever had at a McDonalds! My burger was cold-over cooked! It literally was 1/16 inch thick- employee didn’t even have it wrapped up- it was half wrapped. Gal at window didn’t greet us just handed bag to us and shut the window! AWFUL!!!!!!!
… moreDana Cobble
This place is so slow I sat in the drive thru for 13 minutes waiting on food that was not specially made no one was anywhere to be found this restaurant sucks so bad I will never come here again.
… moreDahlyla Pena
Disgusting. Found some type of beetle bug in the fries and my food was cold, called to tell them about it and they offered me a coupon! Last time going there.7/9/25
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