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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 5600 S Washington St, Bartonville, IL 61607
Phone: (309) 633-5600
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Order and Reservations
Order: Order online
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. $. . Closed now. . 5600 S Washington St, Bartonville, IL, United States, 61607. Links. . mcdonalds.com/us/en-us/location/il/bartonville/5… Contact info.
Reviews
Rick Nelson
Absolutely horrible service. This is the second time I have visited this same McDonald’s. I opted to use the service counter instead of the kiosk to order my lunch as I had specific instructions. They absolutely ignored me So eventually I went to the kiosk and ordered. I waited over 10 minutes at the counter for my meal and got nothing in response and walked out and went across the street to Wendy’s restaurant. I hope enough people read this review and quit going to this restaurant. There were only two cars in the parking lot and two patrons inside the store at 2:00 in the afternoon. Absolutely no excuse for this kind of service. Edit: You will see someone respond on many of the reviews with a link to customer care. Don’t waste your time as it is total B/S. It also states that most stores are owned by private franchise owners and they are not responsible. I found the email Addy to the owner of this store and no response after 3 days since I wrote this review. They need to fire these employees and close this store. Total black eye to McDonalds Corp.
… moreCaitlynn Omberg
I pull up in the drive thru, they say to “give them a moment”. I waited 5 minutes, then said “hello” thinking they forgot about me. She said to “give them a moment” I asked how long a moment was because I’m trying to go to work, she said “as long as it takes me”. So I drove off and went to the Wendy’s across the street, which had way better service.
… moreAnthony Jurewicz
Food was fantastic for McDonalds, service was quick and kind. I was given a second sauce for my 6 piece. Even though I could order at the counter the doors were locked. Went through the drive thru with no problem.
… moreCandy Cane
Whoever the extremely rude, unprofessional, disrespectful chic is that works evenings with the brown/copper braids is, she needs to go find another job. Anytime you can’t stop frowning and turning your back to customers, actively refusing to acknowledge them and anything they say long enough to hand a person a cup of coffee they paid for 15 minutes prior, you shouldn’t be doing anything involving being reasonable and customer service. Let’s not mention the lady and her son who were there before I even walked in, sitting there checking the time and waiting for food that she’d already paid for. Braids rudely ignored her as well because how dare we say “excuse me” in a normal manner to her overly grumpy behind. On top of that, I was on the clock. I stopped to get coffee because I was getting drowsy on my route. I literally had to leave coffee and a wrap that I paid for to get coffee elsewhere and finish my route before I fell too far behind on my time because this woman was refusing to give us our orders or even an update. You would’ve thought we were ghosts the way she refused to look at or respond to anyone. I wouldn’t be surprised if she was management up in there, just serving food with an attitude.
… moreJen Walker
Fries were hard to chew super crunchy. Service was great, we had a laugh over ny needing a wrapper instead of a box. Overall good experience.
… moreJ Dub Champions
Whoever the Pink Haired woman is your very unprofessional you definitely shouldn’t be working fast food. You ran your mouth while walking away from a customer case you didn’t want to do your Job. Will not be back.
… morechris kerley
First thing we saw when we walked in was a broken kiosk, as if it got shot. Then we went to one of the only 2/4 working kiosks to order our food, because we didnt want to bother anyone even though we were the only ones there, the kiosk DID NOT give us a reciet to give to the counter because we only had cash. Then we went to the counter and waited for a full 17 minutes before anyone came over, and when someone did come they only asked if we had been seen yet before litterally leaving?? The service was HORRIBLE!!! Then when we finally got seen, we had to wait almost a full half an hour for our food, which us fine, i dont mind waiting most of the time but it was really salt in the wound. And speaking of salt, our fries were not salty, what else should i expect but salty fries at mcdonalds, im not going for my health people (had to salt it myself at home). Then the drinks, there was no sweat tea and all the soda was only putting out syrup and not actualy carbonation, it was horrible. When we finally got our food, the spicy mcCrispy was burnt, and hard to eat. I really am dissapointed in this service, and i shouldve said something but i was allready home when i took a bite, not to mention they tried to charge me 30 cents for one ranch? After almost an hour of waiting for bad service???! Thats like a slap in the face. DO BETTER MCDONALDS.
… moreTracie Bruha
Twice in 8 days I’ve ordered thru drive-thru and each time it has been the wrong sandwich. Tried calling and no one will answer the phone.
… moreMary Driscoll
Placed order the gal took my money had no change said had use credit card very unfriendly never thanked you Frappe machine not working out of small cups and bun on sandwich very hard terrible experience Wendy’s is about to open across the street and there going to affect this business
… moresella
i went inside and the first thing i notice was the screen was shattered then the one behind it was broken as well. then we ordered our food the ticket didn’t come out it wasn’t a big deal but we waited over 15 minutes for a worker to actually help us and when we did the worker just walked by and told us to wait for someone else. the cashier finally came 10 minutes later and gave us our cups and when we went to the fountain it was dirty and all the sodas were just syrup and no sort of carbonation and then many complained as well there was no tea at all and the workers seemed not to care. it was dirty inside and it also took about 23 minutes to receive our food just for it to be burnt i ordered a spicy mccrispy and received little to no sauce and didn’t get any pickles after i paid $5 for a singular sandwich then our fries were soggy and had barley any salt. highly disappointed i recommend the mcdonald’s up the hill anytime.
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