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I am writing to formally express my profound disappointment regarding an incident that occurred at 3122 West Touhy Avenue McDonald’s restaurant on the evening of July 2, 2025, between approximately 9:00 PM and 9:30 PM.
During my visit, I wanted to purchase 10 Happy Meals toys just the toys but said she can’t sell them separately so I told her I will buy 10 Happy Meals with the specific intention of selecting the accompanying toys. This request was met with resistance by a staff member who identified herself as a manager. Her demeanor and conduct were, regrettably, far below the expected standards of professional customer service. She asserted that selecting toys was not permitted and directed me to place my order in the kiosk. When I expressed my preference for ordering at the register, she falsely claimed that no register. Subsequently, after I began placing my order through the kiosk, she declared that she would refuse service to me altogether.
This employee’s behavior was not only unacceptable but also unprofessional. Her use of inappropriate language was particularly disconcerting. Despite my attempts to address the situation calmly and professionally, her conduct remained unacceptable. Moreover, she declined to provide the store number or her name, instead misleading me by suggesting the store number was posted outside, which was untrue. Consequently, I chose to go to another McDonald’s location, where my request to purchase the 10 Happy Meals and select the toys was accommodated and efficiently. I trust that McDonald’s will take this matter seriously and implement appropriate measures to ensure that all employees at this location to the highest standards of customer service and professionalism.
Sincerely,
Sam Garcia
Suffice it to say – if you do not want to be berated, yelled n cursed at — DO NOT GO to 3122 W Touhy McDonald’s between 10pm n 6am when there’s this stick thin girl w/ black hair acting like a supervisor who clearly hates her job!
SHAME ON YOU McDonald’s – for the way your employees are so rude, disrespectful, n not professional! I have frequented this McDonald’s for 15yrs n i like your staff – there’s especially a young gentleman that’s great at nights he’s so professional- but clearly this girl has mental issues? ♀️