MsFrenchy67
The Burbank location is my favorite McDonald’s. My orders are always correct. The drive-thru runs smooth. The restaurant is clean. Staff is friendly and polite. Marcos is always very pleasant in the morning. Best coffee
… moreMichele Govea
I usually go through the drive-thru. Outdoor menu screens are clean and well lit. Service is fast. They are open 24/7, facility is cleaned outside. TEACHERS GET 20% weekday orders when they show ID. I haven’t had any incidents with orders
… moreVicki Rodriguez
When you actually get your food correct it’s fine. I ordered on the app, parked for curbside check in, went to submit my spot number and the app stated that my order had been cancelled. I checked my email and did not have an email that the order had been placed so I figured it was a sign from my dieting gods that I didn’t need it. I still was in the spot for at least 5 minutes debating placing another order and checking my email. I got home and discovered the email was in my spam folder and I was charged. I submitted a request to corporate for a refund of my $4.51 purchase….that was over a week ago and I am still waiting. They just keep telling me with every contact that the franchisee is responsible for the refund, well the request was submitted to them (according to their corporate) over 5 days ago, still nothing….
I decided to give them another chance after having to do a chargeback through my bank to get my money back for the items I never received and I don’t know why I did….waited 15 minutes in the curbside pickup for them to bring my food out, the ice in my iced coffee was melted and I ordered a SAUSAGE McMuffin and I received an egg….this place is horrible!
… moreSamuel Garcia
5 stars only because of manager Chris. He’s usually there night shifts. This guy is great! Very polite and efficient. Always gets my meals Hot and Quick! This man definitely deserves to be rewarded for his great customer service. Don’t overlook him please!
… moreHanna Romero Molina
I like this particular restaurant a lot. First of all, because it’s relatively close to me, second, it’s always nice and clean inside. Orders are ready quickly, meals are fresh and hot, workers are friendly and attentive.
… morejohnny perez
Nice place to visit. Workers are genuine and fast. Laid back place to bring a laptop and work if you wanted. Very pleasant.
… moreRebecca “Becca” Harte
Been going here for 10 years and their turnover rate is crazy because of the work ethic nowadays. Food went from good to ok to ehh ill pass
… moreSobeida Santiago
It’s always nice to have a pleasant voice taking your order. Thanks Olivia!
… moreMatt Tush
I’m not a big review person, I’ve started doing it more recently but I can’t express enough how great the customer service is here. I asked for everything to be cooked to order and they didn’t hesitate, they made sure my food was perfect and on top of that, they did it all with a smile on their face. I cannot say enough good things about this place. Especially Adrian, Lena and Kathleen. It’s amazing how just a couple of people will change your whole experience at a fast food place.
… moreNiana Wilson
Experience was great. Staffs were friendly and the burger is good.
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