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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 4280 W Jefferson St, Joliet, IL 60431
Phone: (815) 725-3630
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Dan SW
Very good food but the bathroom needs some parts. See pictures. Can’t open the door without getting dirty again.
Also this location doesn’t have the fountain drinks so you can’t top it off
… moreAlso this location doesn’t have the fountain drinks so you can’t top it off
Brandon Phillips
Ordered and paid ahead through the app. When I got to the drive thru, I was told they’re only taking cash orders. I stated I had already ordered and paid through the app, all they have to do is make it. I was told to pull to the window. When I got to the window, I was told the same thing. They can’t process my order because there’s no computer. I said I would show my receipt, and take the food, they can process it when the computer is back. 3 times she said no to giving me the food I paid for. She went and got her manager. I said I paid for the food, all you have to do is give it to me, she said it’s cash only, and they’re trying to be accommodating by offering a cash option, or I can cancel in the app. I did not want to cancel, how is that accommodating? Cash is express service?
… moreAlex C.
David greeted us like we were at a 5 star restaurant! He was very nice and tossed our food out for us after we were done eating. Good food, even better service.
… moreKelly Robinson
2 days prior to this experience I had come through the drive thru to order 3 grince meals. All of them special requests. I received my order and drove all the way to be disappointed when I opened my food on 2 of them to see they got it wrong. I had to take time out of my day to look up the number and call. Initially when I called, I asked to speak to the manager and when I explained to her the situation she was unapologetic and flat out no consern that almost my 46.00 order was wrong and when I said I wanted a replacement for the food they got wrong she was more worried about the fact she thought I was trying to get more socks, when I clearly was asking for the food replacement and being that it was your mistake I don’t think replacement of the actual meals for the inconvenience should have been made a big deal.
Fast forward to today, I came to the store for my replacements. Not only did I have to wait until they figured out my everything, they gave me the wrong food again. I clearly asked for no onion on one of them and again they got it wrong. When I told one of the managers (she was blonde no name tag) she was rude and said you just had to tell me what was wrong. Being that it was THERE second time messing up the order and I’m an upset customer she was very rude and should not be in customer service. This location always had issues. I pass by here in the morning on my way to work at 4am and they are never open or they are having computer issues. There is always an issue. I am very disappointed in this location. They need retraining in customer service. I will also be contacting customer service.
… moreFast forward to today, I came to the store for my replacements. Not only did I have to wait until they figured out my everything, they gave me the wrong food again. I clearly asked for no onion on one of them and again they got it wrong. When I told one of the managers (she was blonde no name tag) she was rude and said you just had to tell me what was wrong. Being that it was THERE second time messing up the order and I’m an upset customer she was very rude and should not be in customer service. This location always had issues. I pass by here in the morning on my way to work at 4am and they are never open or they are having computer issues. There is always an issue. I am very disappointed in this location. They need retraining in customer service. I will also be contacting customer service.
Eddy Gonzalez
The manager was very helpful and even remade my chicken sandwich for me. Excellent customer service compared to other locations
… moreAnna Blue
I wish I could give more stars because the food is always hot and fresh, that’s why I keep coming back. But the customer service… This is probably the worst McDonald’s I’ve dealt with in that category.
Went for breakfast 08/15/24 and the lady at the first window was wonderful. Very polite and friendly. The lady at the second window unfortunately was the complete opposite. Very rude almost to the point where she made me feel like I was annoying her. I was missing two hash browns and I told her that after she handed me my food. She then asks for the bag back (which was odd), but I gave her the bag with the receipt. She put one hash brown in there. I didn’t realize I was still missing one until I drove out of the parking lot. So I had to turn around again and go through the process again, only to deal with the same rude, poor attitude at the last window. On top of that I asked for no cheese and of course, they gave me cheese. Can’t even eat this ♀️
Forgetting food is not a big deal, but treating the customer the proper way is definitely a big deal.
… moreWent for breakfast 08/15/24 and the lady at the first window was wonderful. Very polite and friendly. The lady at the second window unfortunately was the complete opposite. Very rude almost to the point where she made me feel like I was annoying her. I was missing two hash browns and I told her that after she handed me my food. She then asks for the bag back (which was odd), but I gave her the bag with the receipt. She put one hash brown in there. I didn’t realize I was still missing one until I drove out of the parking lot. So I had to turn around again and go through the process again, only to deal with the same rude, poor attitude at the last window. On top of that I asked for no cheese and of course, they gave me cheese. Can’t even eat this ♀️
Forgetting food is not a big deal, but treating the customer the proper way is definitely a big deal.
Anton Bulgakov
Really good enough McDonald’s, clean and bright, no complaints. Fast service.
… moreTommy Mac
The service here is great, albeit a bit slow. Everyone is so friendly, so I don’t really mind the wait.
Food is not up to par, I’m afraid. Something about it is off.
They are doing some construction in the building which makes the place feel sketchy.
… moreFood is not up to par, I’m afraid. Something about it is off.
They are doing some construction in the building which makes the place feel sketchy.
Trevor Robinson
Absolutely incredibly rude. I ordered 2 of multiple items off the breakfast menu.
There was a miscommunication on the 2 shakes I ordered, which is understandable. First, they wanted me to drive all the way around and wait in the line again for a single item. I refused, then they wanted me to pull off to the side which I refused. Following that Haley K was rude, gave me back my card and slammed the window in my face. I will be calling corporate.
… moreThere was a miscommunication on the 2 shakes I ordered, which is understandable. First, they wanted me to drive all the way around and wait in the line again for a single item. I refused, then they wanted me to pull off to the side which I refused. Following that Haley K was rude, gave me back my card and slammed the window in my face. I will be calling corporate.
Yinka Ellis
So this McDonald’s is great bcuz it has truck parking. Not meant for overnight. Does hv tow signs posted. Park at ur own risk. I was told that they use to allow paid parking but to many nasty drivers left their piss and trash. I stayed overnight but slept with 1 eye open. Lol. Has about 10 spots. 24 hour McDonald’s
… more