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Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Rogers, MN at 21300 Rogers Dr | McDonald’s
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Reviews
Couple mornings I was criticized because I ordered 2 hashbrowns and the opener is never ready when the store is open. And it is always a huge wait for food no matter what time I go or how many people are in line. Today I placed my order (6am) and went to go pick it up and they still were not open. Said I could cancel the order in the app to get my refund and when I try it says they are already preparing my order so I cannot cancel and get my money back so i now have to wait until lunch for my order to automatically cancels before i will know if i get my money back.
This mcdonalds is trash and has very poor management.
Response to owner:
Deferring me to a link to the “Customer care team” tells me that you have no interest in addressing these concerns and/or taking responsibility for your employees performance.I’m not taking any more of my time to repeat what I’ve already said
Order number was vr10
Edit: Owner replying telling me to go to another link to type this again! If you’re the owner, take my feedback, and go to that link, and submit the information. Why would I spend more of my time on this? Do you understand that your location has already inconvenienced me, and many others? Do you really think this is an appropriate response to criticism? As you’ve obviously read my review, you now know there is an issue with your drive through, and you aren’t doing anything about it. I’m shocked you’re allowed to have the franchise at all. I guesntee if I made a recording of a typical morning at your store, and just emailed McDonalds corporate with some context, you might have to do something.
Skip this McDonalds folks! Dennys is right next door, cheaper/same prices for double/triple the food – the food is also fresher, and they make it faster. This store struggles to microwave frozen meats. Save your money!
Edit2: tried going here again this morning. Same thing happened 24 minutes before I got to the window to get my food. The lady at the window told me I had to pull up and wait in the parking lot until they get my food out to me. I told her I don’t have time. Forget it. Can I get my money back? She laughed and said well you’re going to wait longer in line if you want your money back. I asked are you threatening to keep me in line because you’re mad that I want a refund and then she asked if I wanted to speak to her manager which I said no. I’m late for work and I left.
I likely won’t be getting my money back, and it’s clear the food was never made. I can spend 2-3 hours working through their support portal to ask if I have my 10 dollars back, but it’s not worth the time.
Worst experience at a McDonalds I’ve had in my entire life. For the record, I ordered 2 biscuit sandwiches. It takes Rogers McDonalds 35+ minutes to microwave a sandwich. I ended up getting a sandwich at Holiday, and it only took 3 minutes to walk in the door, Microwave my sandwich, pay, and get in my car. Do you need some advice on how to operate a Microwave?
Absolutely embarrassing and upsetting. Complete embarrassment of the McDonalds brand.