Christopher Sullivan
Employee would not take my order. Insisted I use kiosk instead. Offered to show me how to use it. I know how to use it, but prefer human interaction. Ketchup dispenser was out. When I informed the person that brought my food to the table, he said he would gladly bring me some. He never returned. Also there was a stereotypical issue that occurred, but didnt go beyond a verbal back-n-forth. If you insist on McDonald’s, best use the drive-thru.
… moreLochlan Rich
⭐️⭐️⭐️⭐️⭐️
This McDonald’s drive-thru is not a drive-thru — it’s a well-oiled masterpiece, and Austin Henry is the engineer behind it all. The second he took my order, the line moved faster, the energy shifted, and I felt a deep sense of trust I usually only reserve for doctors and mechanics. Clear, friendly, flawless communication. Zero mistakes. Zero chaos. Pure excellence.
When I pulled up, Austin handed me my food like he personally ensured every single item met a gold standard. Fries were hot and perfect, order was dead-on, and the whole interaction somehow managed to be fast and genuinely pleasant — which is rare at any drive-thru, let alone a busy McDonald’s. The man has unmatched control of the window.
Austin doesn’t just keep the drive-thru moving — he carries it. If he’s working, expect speed, accuracy, and a weirdly elite experience that makes you sit in your car afterward like, “yeah… that was different.” Promote him, protect him, and never let him leave that window.
… moreAleona Sozonov
90% of the time I order at this location there is something missing from my order. Last time it was both my fries, the time before that it was my cheeseburger. Another time my pancakes,This time it’s both my mc chickens. I try my best to give grace to people but when I can’t even get a refund or cant contact the store to figure something out it makes me not wanna come back to this location.
… moreJC Cornell
Been shorted food 3 times in last 2 months, how hards it to count and fill orders. I guess ill drive the extra miles to go to the other Maple Grove McDonalds. Order 4 and get 2. Seriously how hards this job.
… moreJeff Bushway
I hate modern mc Donald’s dine in experience. one of the pillars that made McDonald’s what it is was customer service. no one working the lobby having everything automated means zero customer service and a cold experience. service!
stale buns. frys are just not as good as they once were
dropped from 2 stars to 1 star. slow sevice!
Mcdonalds when did you stop caring lol every time I eat at your restaurant it feels like your mad at me… like you no longer care what I think about you or how you treat us lol are we fighting?
… moredan summers
This is honestly the worst McDonald’s I’ve been to. It’s almost like there isn’t a manager there to sort stuff out because it feels like the employees don’t care. There has to be a new manager that does their job correctly and new employees that need to work properly and professionally. Utterly pathetic management and service I will NEVER come back.
… moreJoshua McCarthy
Made a “counter pickup” order on the app. Came to location and lobby is closed, I have no intention on waiting in the unusually long drive thru line. Posted on the door is “lobby closed” and cant contact anyone by phone at the location so you get to play phone tag with corporate to get a refund. I chose to start a charge back with my bank because it easier for me and worse for the merchant.
… moreJason
Placed an order for inside on the app. They had their lobby closed and apparently have no way to cancel the order so now I would be stuck eating my car…
BUT, they apparently couldn’t handle finding my order because it was for the counter and not the drive-thru. Four separate people came up to me asking me what I was waiting for. I waited for over 20 minutes and finally left with no food
… moreBilly Pearse
Got coffee and oatmeal this morning and they both tasted really strong of cleaning supplies/chemicals of some sort, like whatever water they used this morning was not pure. Called the store and lady I spoke to said well she’s been drinking the coffee this morning and there’s nothing wrong with it, basically saying I was lying and blew it off. I’ve never spit coffee out before from tasting like chemicals but this was a first.
… moreKathleen M Contons
We stood at the register waiting for help for over 15 minutes. Finally someone came and said to use the kiosk. I DONT LIKE USING THE KIOSK with all the sicknesses going around and everyone using it with no sanitizer. The employee then told us to get in our car and use the drive-thru and then come back inside to eat. This is ridiculous. I saw a lady go up to the register, and she stood there for 10 minutes and no one helped her, so she left. What kind of customer service is this?
… more