McDonald’s

  3.5 – 1,402 reviews   • Fast food restaurant

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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 54880

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Reviews

Volation
Waited 20 mins for what they said would be fresh fries and sandwich. One of the fries was good and fresh while the other fries I had order were completely cold and stale. The bottom bun on my sandwich was also burnt. Paid extra for sauce cups for the fries that I also never received, very disappointing.
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Trotting Terror
These incidents took place on February 26th at around 7:pm.

For context I have Autism, Anxiety, PCOS, Prediabetes, Moderate sleep apnea, mild GERD and Gastroparesis and more

As someone who lives close by to this location it saddens and angers me to say this but I will now ban myself from this location and McDonald’s in general.

The last time I was there I was sleeping, I’m also in a rocky situation so I can’t be home a lot. A staff member who was very thin and a girl woke me up and told me “you can’t be sleeping here unless you order something,” which I previously did using 1,500 points to get a McChicken. Meanwhile someone on their laptop who must’ve been gaming could’ve potentially had food that was ordered using points as well and wasn’t told “You can’t keep gaming/using your laptop unless you order something,” mind you they were gaming long before I even entered the building.

Then I went to the bathroom and quickly ran out of toilet paper, although I quickly went into a different bathroom to finish wiping, almost immediately a different girl with dyed pink hair and glasses (who’s strict and acts unprofessional and rude) bashed me and confronted me by saying that I can’t leave my stuff in the other stall. I calmly explained there wasn’t any toilet paper in there so I temporarily moved to the other one to wipe. She got all huffy, she said “You still can’t leave your stuff in here.” I already struggle with invisible medical conditions and I said , “I don’t want my filth to be on my bags,” she gave the look like whatever, walked away and didn’t even apologize. With the stress from my living situation and the previous staff member I could feel an anxiety attack waiting to happen.

Last year at the beginning I had no problems, the staff were nice, friendly and lenient, now they’re jerks and strict. I also remember that the previous manager would be more lenient and would let people quickly finish their food and drinks, the pink haired one doesn’t. As a night owl this makes it harder for me to order anything anymore without worrying about having to be outside to continue eating and drinking, and while I do understand that rules are rules this is a bigger problem during the colder seasons as I don’t have a vehicle to continue eating/drinking what I paid for. What once felt like a community hub now feels pressuring. Meanwhile I can go to Burger King and not order anything for a long time and they don’t bug me. While it is understandable that you shouldn’t be sleeping if you didn’t order anything (even though I did with points,) the girl acted more demanding than concerned. Even though they’re not in town I’ll be trying out Chick-fil-a in Duluth as I’ve been hearing that their food and service is good, Popeyes also has good food. I’ve deleted the app after spending my last 6,000 points, accumulated over 24,000+ points due to low income and accessibility since I moved here in 2024 and you’ve lost a loyal customer. Goodbye McDonald’s, hello Chick-fil-A and Burger King!

PS: I’ve also noticed that myself and others often have to wait a long time (anywhere from 5-15+ minutes) at the counter just to pay and order. Even when staff acknowledge us, but either are too busy or seem bothered by our presence. I’ve also noticed that food takes longer to get to customers and mistakes of orders have been happening more frequently. More problems that weren’t happening before the previous manager left
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Daniel Khalar
Helpful and totally enjoyable people. Workers are nice and truly understandable and listens to whatever you want to say. I honestly mistakenly thought one item was another but I had a good experience with how the worker explained clearly and for me to fully understand the difference between the two items. Sparkling beautiful eyes and really lovely smiles
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Melissa Raunio
The manager with the tight bun on top of her head and with a headband is very rude to the other employees. I sat down for lunch and half the time she was yelling at the employees to speed up and yelling at them for their little mistakes. I feel bad for the other employees who were actually doing pretty well.
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Jo Jo
Love the Japandi style interior, it was very unexpected but lovely. Service was friendly and fast. Food was good, everything tasted like its supposed to. The Quarter Pounder was slightly more greasy than usual, but it was still good. Restaurant was very clean and well organized.
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Travis “Trav” Good
This is the second time in the same week I’ve been here and they messed up again! And these are supposed to be Big Mac’s! Not to mention they pulled me off to the side and made me wait almost 20 min just to bring it to me!
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Chris Martin
Always a great stop. Rarely miss a part of an order, which is a big problem for most places. But this one has been great!
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Amanda
Standard McD’s, but over the span of 4-5 years they have NEVER messed up my order. I am surprised by how often the food is good. The fries have always been crispy and fresh. My only complaint would be sometimes I have to wait for those crispy fries (but I’d say that’s time well spent waiting). 5/5
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alana rae
i ordered a medium fri and it was cold and hard so i went back for a new one then they gave me a medium fry left than half full
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Lily Oneill
this is almost as mortifying as their customer service
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