Ben Fischer
Absolutely the worst mcds ever i was staying at the children’s hospital so I couldn’t leave i ordered over 50 $ worth (January 24th )and the orders were wrong . I immediately called and been calling every day since. Absolutely trash customer service is trash this store still refuses to answer my calls !!!
… moreYifan W
Have not been this happy in a mcdonald in a long time. The fries were textbook-level perfect.
… moreGaurav Singhal
Terrible customer service at the McDonald’s on 4500 University Avenue, Madison. I regularly order large fries from this location, and more often than not, the box is not properly filled. Today, I finally decided to call it out and showed the underfilled fries to the staff. Instead of addressing my concern, the so-called “manager” was outright rude, dismissive, and unprofessional. His response? “One or two more fries is all that can be added,” followed by a cold and condescending, “Okay, take the refund.” No apology, no courtesy, just a complete lack of respect for customers.
If this is how they treat regular customers, I can only imagine how bad it gets for others. McDonald’s employees have some basic customer service standards, but clearly, this location doesn’t care. Absolutely unacceptable.
… moreMajid Afshar
Pulled up to the drive through and waited a few minutes and just said “Hello” to get an acknowledgment that they knew I was there. After a few Hellos someone responded rudely saying “yeah, we are here”. I said “sorry, just checking in” and then they responded “no we’re closed, what do you think?”. I acknowledged the rudeness and decided to give up. There wasn’t even a line. They could’ve just told me they’ll be with me when they can…I guess that’s what I’m used to.
… moreKirk Selbrede
Open 24hrs says there store hours AND website… but is closed on a Sunday at 6:30pm. Even the website google maps states their open. They need to stop hiring people with ZERO work ethic.
… moreJoseph Thomson
Food was McDonald’s nothing special but God the people that work there act like it’s our fault. Not even a single word from the guy handing the food out. Lady taking the order was half asleep she at least said have a good day so she tried but like the guy passing stuff just dgaf
… moreKaren Lowery
There is an issue all the time with this place . Either they are out of stuff or it’s broken soda machines. The service is so slow . I usually go to other towns and use there McDonald’s cause ours is so bad.
… moreArianna Seguin
Don’t go to this place, it supports project 2025 which is bound to screw over everything and everyone. It doesn’t matter how left or right wing you are, project 2025 is going to affect everyone in the most horrible way possible. Also to MC Donald’s, pay your workers more. The minimum wage should be a living wage.
… moreKen Binger
It seemed like everybody.That was ordering inside.Got second priority to online orders. It took, roughly 15 minutes to get just a quarter pounder value meal.
… moreDionne
10 pc nuggets forgotten from order and it’s too much effort to go back or call. Please do better McDonalds but I guess I can do my part too and hold up a line while I double check my order.
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