Marilee Erickson
I come to this McDonalds everyday. I get a lattè at least twice a day. EVERYTIME I go after 9:00pm I am told by the same people the Machine is cleaning. It takes not one min. More than 20 minutes to clean. Once again I went at 10:30 and told the machine was cleaning. So I said, then I can come back and get a Lattè in a little while. The poor child did not know what to say so he had to go get the big bad AMBER to tell me it takes one hour and then they they will not be selling anymore of the SPECIAL drinks the rest of the night. They are rude and liars! To the night shift. The morning and early afternoon staff are great!
… moreJ Hovorka
Ordered McDonald’s online for pickup at the Lake Mills location. The app normally prompts you to select a parking spot on arrival, but once we got there it told us we had to go inside instead and wouldn’t let us select our spot. I stood inside for 15 minutes without a single staff member acknowledging me, no greeting, no eye contact, nothing.
There was a woman with her two kids waiting before me with the exact same issue. Her food was already made and sitting there, but no one would stop long enough to hand it to her. After waiting and being ignored, she eventually gave up and left.
When an employee finally walked by (clearly trying to avoid me), I asked if I could just cancel my order. He immediately got snotty and then tried to hand me the other customer’s (lady and two kids) food, which confirmed how disorganized the place was. All I wanted was to make sure I’d get my money back. Instead, I was treated like I was an idiot. When I asked to speak to a manager, I was told the manager “wouldn’t talk to me.” It’s now been weeks, and I still haven’t gotten my refund.
They were a little busy, but nothing out of the ordinary—certainly not busy enough to excuse ignoring customers completely.
For comparison, we stopped at the McDonald’s in Waukesha on the way home. Ordered online five minutes out, parked, entered the spot number, and within two minutes a friendly employee brought our food out. That location was absolutely packed—lines inside and out the door—and still ran flawlessly.
Moral of the story: if you want McDonald’s, keep driving past the Lake Mills location and go literally anywhere else. This one is awful.
… moreHayley pfeifer
0 stars if i had my way! I’ve had many many screw ups with my orders when I finally had enough of the calling and complaining I went in and complained brought my order to show it was wrong I got told by one of the members to either stop complaining or I am not allowed back! Called corporate still nothing got done! Go somewhere else if you want mcdonalds. Lake mills is a BIG NO GO!!!! you’ll be lucky if there’s even anyone at the store to take your order and when you order online it take almost 3 hours to get a oder delivered! Do better than this
… moreJordy Borjas Medina
Today I went to McDonald’s and this time they served me super badly, to start with, I ordered two hamburgers and one I wanted without pickles, and they added pickles, then I asked for a coffee with extra cream and 3 sugars, and they gave it to me super strong and without cream or sugar, in my experience on other occasions that I have gone for food today it was very bad the truth, I couldn’t even drink my coffee comfortably because it was super strong
… moreVal K
Very friendly service on a random Tuesday. Plus I got a quarter pounder with cheese, medium fries, and a drink for under $5. 5 stars.
… moreTracy Goroski
We stopped here while on vacation we live in Kenosha and This McDonald’s reminds me of what McDonald’s use to be for us. Employees were wonderful working with me with crazy children. Oder was right on. Food actually tasted good not overcooked or cold sitting to long and just thrown together.
… moreJessica Cummings
Order this morning online, when going though drive thu no one was there, when I go to eat my breakfast sandwich they didnt even get the order right I asked for no folded egg, but a round egg, extra onion and extra breakfast sauce on my steak egg and bagle sandwich they didnt give me extra onions or breakfast sauce and gave me a folded egg instead of the round egg.
… moreTim Bruening
This is a medium fry none eaten The only thing worse than the amount of fries in this container was my decision to eat here.
… moreDerick zhou
Crews are friendly, foods are good, kids play ground is clear. That is MCDONALD should be!
… moreRuben Ojeda
I’m on a road trip to Madison and needed somewhere to stop and eat. I was in a grumpy mood, I’ll admit it. But, the manager (I think his name was Alex) was extremely patient with me and delivered such high quality service. The food came out as soon as I had ordered it and it was hot and fresh. 10/10 would go again when given the chance
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