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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 7 AM–10 PM |
| Wednesday | 7 AM–10 PM |
| Thursday | 7 AM–10 PM |
| Friday | 7 AM–10 PM |
| Saturday | 7 AM–10 PM |
| Sunday | 7 AM–10 PM |
| Monday | 7 AM–10 PM |
Address and Contact Information
Address: 6095 Kalamazoo Ave SE, Grand Rapids, MI 49508
Phone: (616) 698-2710
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Cynthia Doezema
I never post reviews because I give a lot of grace and I am very understanding. By far the worst ever fast food location. Sat in line for 32 minutes for a happy meal I use my app to pay ahead got to the window and I am currently sitting in a parking spot reserved for drive-through for another eight minutes.
… moreA Lynn
Worst McDonald’s food ever! We do not hardly ever get fast food, but we were craving the fries. My Husband ordered an Arch Burger, McChicken, 3 Large Fries, 6 Cheeseburgers, and 2 BBQ Sauces.
They forgot 5… yes 5 OUT OF THE 6 Cheeseburgers, and 2 OF 3 FRIES!
HOW??
Also the sauce! How is this possible. Multiple people were complaining of screwed up orders. The fry was the worst fry ever. Very over done. Dark and so crunchy you couldn’t even eat it. Burger slapped together with no sauce. Cheese all to one side. Absolutely horrible and lazy service!
… moreThey forgot 5… yes 5 OUT OF THE 6 Cheeseburgers, and 2 OF 3 FRIES!
HOW??
Also the sauce! How is this possible. Multiple people were complaining of screwed up orders. The fry was the worst fry ever. Very over done. Dark and so crunchy you couldn’t even eat it. Burger slapped together with no sauce. Cheese all to one side. Absolutely horrible and lazy service!
Darren campbell
This location is a joke. Do not expect your order to be correct, a reasonable wait time or a friendly staff. The word Professionalism is lost on this staff.
They consist of high school teens that care more about their cell phones than your order and “managers” that cant manage their own emotions or an ounce of professionalism.
… moreThey consist of high school teens that care more about their cell phones than your order and “managers” that cant manage their own emotions or an ounce of professionalism.
Brian Wagner
Worst McDonald’s experience I’ve ever had. This was my second visit to this location, and unfortunately both visits were equally terrible.
I placed a curbside pickup order through the app, which showed as completed, yet I waited over 20 minutes without receiving my food. During that time, I watched at least 12 cars move through the drive-thru while my order was completely ignored—making the convenience of curbside pickup feel pointless.
After waiting long enough, I went inside and was not greeted at all. A FedEx driver was also there attempting to deliver a package that required a signature, and we both struggled to get anyone’s attention. Eventually, an employee came over while actively on her phone and eating fries at her workstation. She didn’t ask if either of us needed help and didn’t sign for the package. We stood there another 7–10 minutes before someone finally assisted us.
When I was finally helped, I was told my food was waiting on “fresh fries,” which didn’t make sense considering the steady flow of cars through the drive-thru—and the fact that I saw multiple employees eating in the kitchen. Watching staff eat at their workstations was extremely unsanitary and made me uncomfortable.
I ultimately didn’t even eat the food. If employees are eating while working, it raises serious concerns about what other food safety standards are being ignored. This was easily the worst customer service and most unsanitary McDonald’s I’ve been to. I considered asking for the food to be remade since it had been sitting so long, but I honestly didn’t feel confident it would be handled properly.
Save yourself the time and frustration—go down the street to Wendy’s, where the food and customer service were noticeably better.
… moreI placed a curbside pickup order through the app, which showed as completed, yet I waited over 20 minutes without receiving my food. During that time, I watched at least 12 cars move through the drive-thru while my order was completely ignored—making the convenience of curbside pickup feel pointless.
After waiting long enough, I went inside and was not greeted at all. A FedEx driver was also there attempting to deliver a package that required a signature, and we both struggled to get anyone’s attention. Eventually, an employee came over while actively on her phone and eating fries at her workstation. She didn’t ask if either of us needed help and didn’t sign for the package. We stood there another 7–10 minutes before someone finally assisted us.
When I was finally helped, I was told my food was waiting on “fresh fries,” which didn’t make sense considering the steady flow of cars through the drive-thru—and the fact that I saw multiple employees eating in the kitchen. Watching staff eat at their workstations was extremely unsanitary and made me uncomfortable.
I ultimately didn’t even eat the food. If employees are eating while working, it raises serious concerns about what other food safety standards are being ignored. This was easily the worst customer service and most unsanitary McDonald’s I’ve been to. I considered asking for the food to be remade since it had been sitting so long, but I honestly didn’t feel confident it would be handled properly.
Save yourself the time and frustration—go down the street to Wendy’s, where the food and customer service were noticeably better.
Amy Deej
Went on my break and couldn’t wait any longer, as it had already been 25 min since I ordered 2 cheeseburgers on the app (so it was ready when I got there). I am very understanding when busy, and wasn’t even upset at the time. Although employees on their phones seemed more important than doing their job.
Never got my food, and never got my refund. Tried to call with no answer. Spoke to employee in restaurant and let him know I needed to leave and to cancel my order n still no help.
I won’t ever return to this location, there’s plenty of other McDs around to go to.
… moreNever got my food, and never got my refund. Tried to call with no answer. Spoke to employee in restaurant and let him know I needed to leave and to cancel my order n still no help.
I won’t ever return to this location, there’s plenty of other McDs around to go to.
Happy Day
Spent 30 minutes waiting in the drive thru lane only for fries. Waited probably at least 15 minutes in front of the speaker to finally have someone take my mobile order. I wished I could just cancel my order and leave. The fries that I got were cold too. Won’t come back again
… moreDainty Dandelion
This is the closest McDonald’s location to me since moving to this side of town 08/2025. I visit regularly enough (1-2x a week) and it’s now been a few months, I feel I can leave an overall review from 08/2025-01/2026.
I have not dined-in, this review is solely for the drive thru. To start, it can take anywhere from 10-30 minutes to get your order – and that’s if it is correct the first time. This is consistent behavior between all hours and staff turnover that I have witnessed. I’d recommend against going to this location if you are getting a bite before work/errands.
Many times, like tonight (01/02/2026 at 7:30pm EST) I received the incorrect order, when attempting to go inside to get it fixed vs waiting 15 minutes again in the drive thru, the lobby doors were locked.
I try to give grace where it’s due, but there is 0 leadership and management at this location. Little effort for improvement
… moreI have not dined-in, this review is solely for the drive thru. To start, it can take anywhere from 10-30 minutes to get your order – and that’s if it is correct the first time. This is consistent behavior between all hours and staff turnover that I have witnessed. I’d recommend against going to this location if you are getting a bite before work/errands.
Many times, like tonight (01/02/2026 at 7:30pm EST) I received the incorrect order, when attempting to go inside to get it fixed vs waiting 15 minutes again in the drive thru, the lobby doors were locked.
I try to give grace where it’s due, but there is 0 leadership and management at this location. Little effort for improvement
Marc Turner
Does this location ever change the grease. Every time I get anything from the fryer it just stinks of old nasty dirty grease. This can make people sick folks. My hashbrowns should be golden brown not dark, the color of dark brown and stink. Nuggets at this location same way, they just stink of over used unchanged grease. Why does this location not have to keep same McDonalds standards?
… moreCam
If I could give 0 stars I would. THIS IS THE WORST MCDONALDS YOU COULD GO TO. If you do curbside, expect a wait of 15 minutes or more each time. I bought two daily doubles and both looked like what is pictured. They didn’t give us a straw, didn’t give us apples in our happy meal, and didn’t even give napkins. I’ve never had one good experience out of the countless times I’ve been there. There are other McDonald’s in the area, go to those ones. AVOID THIS ONE!!!!
… moreMarie Hosep
speaker was AI and I waited 10 minutes for my order to be taken before giving up and coming inside. placed an order on the kiosk, it’s been 32 minutes and I still don’t have my food. they aren’t particularly busy and there are more people working than i’ve ever seen in my experience of working at and buying from McDonalds. the person at the counter has been waiting 20 minutes for a single iced coffee. always a terrible experience at this location.
edit: finally got my food 35 minutes after ordering and took it home just to find that i paid $4 for hotcakes that i can’t eat because they didn’t give me a fork, butter, or syrup. I managed a mcdonald’s for three years, i know from personal experience it is not hard to grab a syrup when you grab pancakes. i’m not usually a review person but this location is always horrendous
editing AGAIN: and after all that…. the food is ice cold
… moreedit: finally got my food 35 minutes after ordering and took it home just to find that i paid $4 for hotcakes that i can’t eat because they didn’t give me a fork, butter, or syrup. I managed a mcdonald’s for three years, i know from personal experience it is not hard to grab a syrup when you grab pancakes. i’m not usually a review person but this location is always horrendous
editing AGAIN: and after all that…. the food is ice cold