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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 6 AM–11 PM |
| Monday | 6 AM–11 PM |
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Kelsey Cronkhite
Employees were so TRASHY it was unreal. Yelling at each other & GETTING MAD AT EACH OTHER. I should have asked for a complete refund and took my money elsewhere. The lady taking my order didn’t even know if the snack wrap came in a meal she had to yell to the back actually she said AYE YO really loud. Then can you ring me up for an additional drink probably because she was trying to make my snack wrap a meal and didn’t know how. So I ask for a refund and she again yells back to the manager and the manager starts yelling and complaining “oh my God are you serious – I’m the only person here – I’m busy right now I don’t have time for this I’m the only manager here – are you kidding me this is crazy.” The manager was completely unhinged, unprofessional, disrespectful to her coworkers as well as the customers. The manager made one of the employees take $2 out of their pocket to give me a refund because she couldn’t believe that I wanted to be refunded for a $1.69 drink that I didn’t need. And I was inconveniencing her so much that she forced one of her employees to give me the own money out of their pocket. Mind you. This was TUESDAY FEB 2ND AT 3:50 PM. Just was trying to take my kids for a Happy meal and to play at the play area. I understand people go through things and have their own things that they deal with but you don’t bring it to work and you don’t bring it to your workplace. You don’t complain about doing the job that you are paid to go to that company to do. McDonald’s pays you to give me a refund McDonald pays you to make my food. To do it RIGHT. Food was cold. Nasty. I had to ask for a straw. I had to ask for my cups, I had to ask for lids. I had my kids with me so I just kept a smile so they didn’t even have to ask. FIRE EVERYONE. LITERALLY. Terrible.
… moreHoniemay Passion
The cashier taking payments was rude and polite had an attitude as though she didn’t want to be there and took at least 3 minutes prior to getting the manager to help resolve a question that we had. We ordered a large chicken nugget meal to play the Monopoly game once we got to the second window to pick up our food dang insisted we only take a medium and a small fry and I stress to them three times that I paid for a large meal so that I could play the Monopoly game on the fry box before the manager kicked in and asked them to give me the proper fries box. However unfortunately for us and I believe in retaliation we got uncooked fries very unsatisfied I am asking for a refund or for our meal to be re-cooked fully and given the proper way. I cannot get an answer from the business at this time I have been calling to request this.
@mcdonalds on gull rd in Kalamazoo mi
… more@mcdonalds on gull rd in Kalamazoo mi
Alan Findlay
Now the second time I’ve paid for extra sauce and extra bacon on two sandwiches each time and got normal bacon and zero sauce. How in the hell does that make sense. Some might say it’s a small inconvenience but I paid for what I wanted and failed to recieve it four times. The incompetence within this establishment clearly touches all levels of responsibility within this restaurant. From management all the way down to the person who just started yesterday. Time to find some employees that actually have the motivation to provide the service that should be expected. I’d be embarrassed if I was the franchise owner.
Edit: the fact that the franchise owner’s response to all bad reviews is to copy and paste a link to some sort of customer care team without even acknowledging the issue is crazy to me. This is “Your” business and “Your” responsibility. As a business owner you should be handling these issues… Not passing them off to some 1-800 number or email address. Take some accountability.
… moreEdit: the fact that the franchise owner’s response to all bad reviews is to copy and paste a link to some sort of customer care team without even acknowledging the issue is crazy to me. This is “Your” business and “Your” responsibility. As a business owner you should be handling these issues… Not passing them off to some 1-800 number or email address. Take some accountability.
lyss
went her tonight, ordered a big mac meal, 5 dollar mc double meal and 10 pc nugget. we never got out big mac, we ordered 3 ranch cups only got 2, and THE GAVE ME A CONTAINER FULL OF SAUCE INSTEAD OF MY 4PC! there was also NO salt on are fries. not sure what in the world was happening in there but wth. the lady that took are order and swiped our card was nice. not to mention it took 30 minutes for are food when there were only 3 cars all waiting in the reserved parking area. im not normally the person to leave a bad review but i was so hungry and i didnt get everything i paid for. i expect a refund, and we paid part of the check in cash, im not sure who to contact about that so i hope for a response here.
… moreBrandon Brown
I’d pass on this McDonald’s. Food is standard McDonald’s but I sure hope you like waiting cause you’re gonna be waiting a long long time. Even if you do a mobile order wait times are from 20-40 minutes. They rush you to the next window or a parking spot after maybe giving you your drink so the counter for cars actually sitting at the window doesn’t go up but once you park you’ll be there till the heat death of the universe and then probably a bit longer. Also you will have multiple employees bringing you the wrong order and asking what you had and some have gotten mad when they brought me the wrong order three times and said “what the hell did you order again.” So if you value time absolutely do not go to this McDonald’s. You would be better off going to Meijer and buying ground beef and cooking it on your engine than waiting at this McDonald’s.
Update 2-8-26: The “owner” just sends a link to McDonald’s website to “further look into the matter.” Just look at all the bad reviews, clearly nothing gets better. A disgrace of a McDonald’s.
… moreUpdate 2-8-26: The “owner” just sends a link to McDonald’s website to “further look into the matter.” Just look at all the bad reviews, clearly nothing gets better. A disgrace of a McDonald’s.
young chickem
My wife came last night and only ordered nuggets and a burger and she was told to park in a spot and they’ll run it out cool no problem. There’s a bunch of other cars waiting then 30 minutes later and not one person came out for any order so she goes inside and sees all the employees just standing chit chatting and when my wife asked for a refund at that point all the workers in the back start laughing at her. DO NOT COME HERE DONT SPEND ANY OF YOUR HARD EARNED CASH HERE!
12/03/2025
… more12/03/2025
Sandra Slad
It was later in the day, going home from the hospital. I ordered a Quarter Pounder with NO CHEESE, and assumed it would be cooked. I had to wait, which with a special order is expected. It was a long day and I failed to check my order before heading out for the 45 min drive home. I get home, very hungry and opened the box for my burger. It had two slices of cheese. What was I waiting so long for? It wasn’t a special order after all. I scraped the cheese off as much as possible, took a bite & almost gagged. The burger was RAW!!! Too late, too far away to go back to get a new sandwich or my $ back. Warning: Check your order before you leave and again before you bite into it!!
… moreAshley Smith
The last two times I went there to pick up an online order and I had to wait over thirty minutes. I went inside to go get the food after waiting for one of the employees to finish smoking their weed in front of the entrance because my two little kids were with me. I finally received my order only for it to be wrong, undercooked, and I found a hair in my fries. I never have high expectations for fast food, but this place is the worst.
… moreAlyssa Lilly
Surprised this place even has 2.8 stars. Just went there for the first time and it took 10 minutes to take my order and after 25 minutes my boyfrinds order was still not taken. I even heard a worker say they weren’t even busy. No one else was in line. Then, when I ordered a large coffee, the manager came over to tell me that they would only give me a small because they rang a small in when I asked for a large twice. Then when I said in frusterating okay that’s fine the manager then acted kike I did anything wrong at all.
… moreCathie Crescent
Went through the drive thru, ordered 1 double quarter pounder with only ketchup. Literally nothing else. The person taking the order asked me to repeat myself 2xs at the box. The order never came up on the screen. Got to the pay window and paid. She handed me my receipt and walked away. I looked at my receipt and my order was wrong. By this point I was in between windows. So when I got to the next window I told the person the correction. He shouted back and asked me to pull to the Curbside pick up to wait for the order. He said 2 minutes(as we had already been in line for 10). I said ok if you truly mean 2 minutes. Fast forward another 7 minutes, I get out of my car and walk in to the dining area. It just looked dingy and messy. I went to counter and 3 employees walked past me before someone finally asked me if I was being helped. I told them I was waiting on a remake from the drive thru. She then brings me a quarter pounder and asks me to check if its the right one. I opened and lifted up the top bun. It was not the right one. So she takes it back AND PUTS IT BACK ON THE FOOD TRAY! (Like lady I touched this and your going to give it to someone else?). Anyway another 4 minute wait and I finally get thw correct burger after everyone was arguing that it was or was not already made. I will not be going back. We have never been to that one before, it was a stop for convenience only. Was not impressed. So a 5 minute stop for one burger took over 20 minutes. Also with no real remorse for the problems. I get it accidents happen but one employee was like “its just been one angry customer after another today”. I thought to myswlf
myself..”well I wonder why?”
… moremyself..”well I wonder why?”