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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
Address and Contact Information
Address: 37037 Mound Rd, Sterling Heights, MI 48310
Phone: (586) 978-9527
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Kyle Byrd
AI should improve, not inhibit, customer service.
Stopped here today to grab a quick bite. I was greeted and then placed my order. I asked several times if they got it and never heard anything back so I pulled around to the first window.
The employee let me know that no one took to my order and called over the manager. The manager said I had to pull back around and place my order again. I asked if I could just place the order at the window and he refused saying that “AI greeted you but an employee didn’t take your order”.
I left without purchasing anything and stopped at a Burger King instead. I was greeted by a person who happily took my order which I received with no issue.
Literally nobody asked for AI at a fast food restaurant. And if it exists it should improve the customer experience. Confused as to why they couldn’t just take my order at the window.
Definitely won’t be purchasing from this store in the future!
… moreStopped here today to grab a quick bite. I was greeted and then placed my order. I asked several times if they got it and never heard anything back so I pulled around to the first window.
The employee let me know that no one took to my order and called over the manager. The manager said I had to pull back around and place my order again. I asked if I could just place the order at the window and he refused saying that “AI greeted you but an employee didn’t take your order”.
I left without purchasing anything and stopped at a Burger King instead. I was greeted by a person who happily took my order which I received with no issue.
Literally nobody asked for AI at a fast food restaurant. And if it exists it should improve the customer experience. Confused as to why they couldn’t just take my order at the window.
Definitely won’t be purchasing from this store in the future!
Carter Rilliet
I normally dont like to leave bad reviews for places but ive lived by this mcdonalds for years and its always had shit service. The order will always have something wrong or they’ll say you have all your food only to find out when you got home that they missed something. The employees barely acknowledge you and aren’t all that friendly when they do, especially the night shift. Save your time and d
Go to the 15 and vandyke location, theyre 10x better.
… moreGo to the 15 and vandyke location, theyre 10x better.
Chantel W
This is a horrible location, it’s one min from my house would’ve been so convenient. Stopped here last night and the lady at the window was so rude, she wasn’t listening to anything I was saying and kept shrugging her shoulders to say she didn’t care, and for no reason, I wasn’t even having a issue was just asking for sauce. The problem here is the people, they talk to customers like trash and only give respect to certain customers. And McDonalds could care less about customer service now a days that’s why they get away with it. It’s such a shame that something as simple as grabbing some fast food comes with hate and rudeness. This staff needs to be replaced and the management has the worst attitudes.
… moreShahana Lima
This morning, I visited the McDonald’s located on 16 Mile in Sterling Heights with my sister and mother. I ordered the Big Breakfast and asked one of the employees if it was possible to substitute the biscuit and sausage (as we do not eat sausage) for two McGriddles. The employee confirmed that the substitution would not be an issue and stated that he could do it for us.
When we received our order, there was only one McGriddle. I approached the counter to politely inform staff of the mistake. Unexpectedly, the manager began yelling at us, saying we could not return to the store and that she would call the police if we complained further. We were extremely shocked, as we did not raise our voices or act disrespectfully at any point. We also asked her to verify with the employee who originally confirmed the substitution, but she refused to speak with him.
My sister asked for the manager’s name, but she refused to provide it, repeatedly yelling that she was the manager and would not give her name. The situation felt very hostile and unprovoked, especially considering we were simply trying to clarify an order that had been handled incorrectly.
The manager refused to identify herself. We have a photo taken inside the restaurant for identification purposes.
We were left shaken and confused by this experience and would like this matter to be reviewed.
… moreWhen we received our order, there was only one McGriddle. I approached the counter to politely inform staff of the mistake. Unexpectedly, the manager began yelling at us, saying we could not return to the store and that she would call the police if we complained further. We were extremely shocked, as we did not raise our voices or act disrespectfully at any point. We also asked her to verify with the employee who originally confirmed the substitution, but she refused to speak with him.
My sister asked for the manager’s name, but she refused to provide it, repeatedly yelling that she was the manager and would not give her name. The situation felt very hostile and unprovoked, especially considering we were simply trying to clarify an order that had been handled incorrectly.
The manager refused to identify herself. We have a photo taken inside the restaurant for identification purposes.
We were left shaken and confused by this experience and would like this matter to be reviewed.
Bill Tomei (Wilber)
Pulled up to the window AI said start your order when ready got nothing back waited 5 minutes 6 vehicles moved through the other lane I pulled up they said oh you can’t order at the window please go back through. Left went to BK never again will visit this location 20 degrees out and you had me sitting for 5 minutes sorry but hopefully this location will close soon.
… moreMark Kenney
Order was placed at kiosk for a “here” order. Order was packed as “to-go”. The entire order save the two big Mac’s and accompanying drinks for those meals were wrong. Tom, the approximately 6’2″ dark brown male with round glasses, who claimed to be the manager, was offended that the staff made our food wrong. I was informed that McDonald’s can’t do light salt because the fry bin had salt in it. Drinks were made improperly, manager was unable to monitor his staff due to “the pandemic” and no employees available to work
Our food had to be remade 3 times and the attitude from said manager became increasingly rude.
Our order number was 692 on Saturday, May 11, approximately 1430p.
Deplorable service and complete incompetence.
Hair found in the Mc Double plain for my grandson…. Disgusting! Nothing was done to apologize or correct this matter!
I will be reporting to the health department as well!
… moreOur food had to be remade 3 times and the attitude from said manager became increasingly rude.
Our order number was 692 on Saturday, May 11, approximately 1430p.
Deplorable service and complete incompetence.
Hair found in the Mc Double plain for my grandson…. Disgusting! Nothing was done to apologize or correct this matter!
I will be reporting to the health department as well!
David Peza
The night shift manager is lazy and incompetent I placed my DoorDash order 3:48am November 19th for a Big Mac and two triple cheese burgers. Simple enough right? Wrong! I had three dashers go to the store and the manager on duty DID not make the order. Oh and when I called, the manager told me that they “shut down” and that they can’t make the order even after I told her I placed it long before breakfast is even started. So now they just wasted the time gas and energy of three dashers because they waited 40 minutes to cancel the order wasted my time as well and I don’t even get my food? Even then when I’ve come here late at night 10 minutes before 4 they stop taking orders in the “drive thru” but this is DoorDash and the managers literally do nothing but stand at table all day so really what’s the excuse? These people are the biggest waste of money for the owners of the store extremely lazy and no willingness to rectify the situation no coupon in the mail just “we are serving breakfast, we didn’t make your food have a good day.”. And you best believe I won’t order here again .
… moreLiz G
The short chaldean ladies are always so respectful, and have great customer service skills. They always try to make things right. They are fast, and keep that busy store moving. Nice job ladies!
… moreMehul
Two times I asked please make the French fries well done . This time even manager said yes and gave me garbage French fries with oil and stale . What is role of manager when he can’t even satisfy one simple request ??!
… moreKim Smallwood
Went thru the drive thru for 2 sausage mcmuffins with extra cheese. They gave me 2 egg mcmuffins with no cheese. Man that was a huge bummer. Silly and unimportant, I know, but it really ruined my morning.
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