Amanda Bettino
Must say if you are hard of hearing the man who took my order on 1/31/26 at 9:45pm in the drive thru . You will definitely hear him when he takes your order!! Fast service. Polite staff on this day.
… moreKevin Wright
There are more McDonald’s locations than almost any other franchise in the world. They are known for their uniformity and dedication to service and standards. This location however didn’t get that memo. They are known in the area for having poor service and their food being cold or not fresh at time of order. They have a reputation as well for missing items in DoorDash orders and when you call the store to address order issues you will often be met with someone picking up the phone and then just hanging back up after not answering. Locals will drive to The Thatcher Lane location over going to this one. I wanted to believe this was just a few people having really bad experiences however that has not been the case from what I have gathered. Over the past few months I have yet to receive a complete correct order from this restaurant when ordering delivery and when visiting in person I have received cold or room temperature food several times. I have only had someone actually answer the phone at this location twice. I hope their service improves at some point but until then I will recommend others avoid this location.
… moreBrian Alderson
Extremely disappointed
This is usually a good unit; tonight I say at the drive through for 7 minutes waiting on 2 hot chocolates… Finally parked and went inside, asked about order and it appeared no one had a clue. There was NO business, must of the crew were standing around talking, the fry station has at least 10 large orders on the rack, with more cooking. My cheeseburger was barely warm.
… moreAshley Lopez
Some of the unhappiest and rudest people I have ever met. Asked for a minute before ordering at the drive thru because my son wasn’t sure what he wanted. All you hear is a super deep sigh like he’s so annoyed, no one else was there. They were not busy at the time. Then after having to pull to the third window (so ridiculous) brings us our food I tell him that we never got our drinks. Super annoyed he goes back and gets them practically throws them out the window to us and walks away before I can say these are not the right drinks.
… moreLadessa Sparks
After driving for 2.5 hours, I pulled into this McDonald’s in Carmel ready for a mocha frappe—but the machine had just gone down. Instead of sending me on my way, the team went above and beyond, offering to substitute anything else I wanted. I ended up with a large caramel iced coffee with mocha drizzle and whipped cream, and honestly? It was even better than what I originally ordered.
Not only did it taste amazing, but it gave me the caffeine boost I needed to finish my drive home. Huge shout-out to the staff for their excellent customer care, problem-solving, and friendly service. This kind of experience is exactly why this location deserves five stars.
… moreDar Kwiatkowski
I was there around 5:50-6:10 pm on Wednesday October 8th. I ordered a Daily Double meal (no slivered onion) with a large unsweetened ice tea. The order taker was polite and thorough. The man in back cash was really nice and had a great sense of humor. As I pulled forward to the pickup window, a bag of food was thrust in my face, then I was given my drink. I said Thank you! the girl said nothing, I then said You’re Welcome! to which she turned her back. With a personality like that, she needs to be part of the grill team or man the fry station.
… moreJoyce David
I’ll never come back to this one. Whoever was on headsets on Dec 11th @ 2:30 (male) needs trained on how to not be a rude ass. I’ll drive to Indianapolis. This person has no customer service experience clearly.
… moremoriah lynn
Friendly staff, nice guy told me a pickle-nugget hack that definitely sounds good, but kinda annoying spending 5 bucks after taxes for some fries, and grinch salt ( not the workers fault for the pricing, company issue ) just to drive all the way back to realize there’s no fries — only reason I drove further out was for the grinch salt . It was fine though honestly, went to go buy fries from the one off Village Center instead . Just wanted to avoid Village Center to begin with because this one’s usually better, friendlier workers, and they always go above, and beyond .
… moreCasey Johnson
Today was the worst experience at a McDonald’s I’ve ever had. They messed up my order twice in a row. The guy was extremely rude when I asked to have it fixed for a third time. Either train your staff better or higher better staff to begin with. This is extremely unacceptable.
… moreTee
I went in a place to order while waiting on my food I was giving cold fries and when I went to return them and try to get someone’s attention she kept walking by like she did not hear me I later witnessed one girl eating as she was preparing orders and another girl twirling her braids when I contacted management by phone his direct response was I did not see it not that I will address it but I did not see it when it happened he had no concern about correcting or discussing the matter with his employees If you don’t mind unsanitary practices this is the place for you to eat.
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