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Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 4121 Erie St S, Massillon, OH 44646
Phone: (330) 879-9944
Website: https://www.mcdonalds.com/us/en-us/location/oh/massillon/4121-erie-st-s/12568.html
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Reviews
Kathy G
I would give it zero stars if I could. The order was placed at one of the kiosks and the card reader was down. It took a crew member almost 5 minutes to acknowledge us so we could pay for our order. Then my father and I waited 30 minutes for our order of chicken nuggets, double hamburgers for the dogs, no salt fries, and two large drinks. When we finally received our food it was cold. I asked if we could just receive a refund because we could not wait another 30 minutes with the dogs in the truck and the girl working snatched our bags off the counter and threw them, and stormed off to the back of the restaurant. A young man came up and apologized and gave us a refund which he was trying to put back onto the credit card and didn’t know how to so he gave me the cash back and explained that he had only been there a few days and that there were only three of them working and no manager on duty.
This particular store used to be good in the past but has gone downhill drastically over the past few years. We will no longer stop at this location when we pass through. I have filled out the customer survey and have yet to be contacted by anyone from corporate or the store.
The dining room floor is very slick, and greasy. It is almost like they use the same mop that they mop the kitchen with to mop the dining area and bathrooms. My father is handicapped and uses a walker and had a hard time walking getting to the bathroom and soda fountain machine due to the condition of the floor. The female bathroom was dirty with trash all over the place. The fountain machine area was nasty and sticky. I am glad that we weren’t going to eat inside the dining area was dirty.
This McDonald’s seems to be more worried about the drive-through than the customers inside the restaurant anymore. Which seems to be their motive anyone. Plus for the amount of time that you wait for the order and what you pay, you can go to a sit-down restaurant to have a meal.
… moreThis particular store used to be good in the past but has gone downhill drastically over the past few years. We will no longer stop at this location when we pass through. I have filled out the customer survey and have yet to be contacted by anyone from corporate or the store.
The dining room floor is very slick, and greasy. It is almost like they use the same mop that they mop the kitchen with to mop the dining area and bathrooms. My father is handicapped and uses a walker and had a hard time walking getting to the bathroom and soda fountain machine due to the condition of the floor. The female bathroom was dirty with trash all over the place. The fountain machine area was nasty and sticky. I am glad that we weren’t going to eat inside the dining area was dirty.
This McDonald’s seems to be more worried about the drive-through than the customers inside the restaurant anymore. Which seems to be their motive anyone. Plus for the amount of time that you wait for the order and what you pay, you can go to a sit-down restaurant to have a meal.
Nicholas Beckel
This is constantly a problem at this McDonald’s, but tonight there was literally nobody even in the drive-through behind me and my food come out, looking like this. Honestly, how hard is it?
… moreCody Langenfeld
I don’t know understand how a place can be so consistently awful. From forgetting items to lying to customers to giving 10 fries in a $4.00 large fry consistently every time.
Every new hire they bring in is just completely unfriendly. What is going on here.
… moreEvery new hire they bring in is just completely unfriendly. What is going on here.
Patrick edwards
Zero stars if I could. I was waiting on a sandwich and was told to pull up. I said, nobody is behind me. Theni got cussed out! Really!? A line worker about threw the bag at me and said “here ya go! Its all made FN fresh. Its all about time!” That was tha Absolute rudest experience I’ve ever encountered at Any fast food establishment. Is this how you let your employees talk to your customers???
I’ve had a problem every time at that location but never said anything till now.
… moreI’ve had a problem every time at that location but never said anything till now.
Bill
I got an order from drive thru and when I look in the bag there are fries in the bottom and empty fry box (and not nearly enough fries to fill it) and the burger is just a pile of messy ingredients in the box. The girl handed me the bad and is snarky and says enjoy. I have no idea what I did to those kids but I couldn’t eat that pile. I had to throw it all out drink included and get a dry sandwich from a convenience store. Disgusting service here and I wouldn’t trust what they do to this food. Of course no receipt provided and can’t complain to corporate without it and calling would be pointless as this is obviously normal culture for this place. $11 and 35 minutes wasted.
… moreimpulae conrad
I went to this McDonald’s and received a burger that was visibly undercooked. When I brought it back, they confirmed it wasn’t cooked properly but refused to give me a full refund because I had eaten some fries. I explained that I didn’t feel safe eating any of the food after finding the burger raw, but the staff immediately gave me attitude and acted like the refund was coming out of their own pocket. Even after calling the store manager, they still refused to make it right. I left disappointed and won’t be returning. Food safety shouldn’t be treated like an inconvenience. They offered to remake but if they couldn’t do it right after the first time why would I comfortably trust the second time. Especially being that comfortable to be that rude at work
… moresphynx2321
I get to the menu at the drive thru and wait a couple ended up asking if I could give my order. She gets on the microphone ask what I would like say a number 1 large with diet coke and a double cheese burger. Gives me the price I goto the window and im waiting for 12 minutes never told me why then hand me my food I leave im missing my double cheese burger fries are hot so I figured I was waiting on them. Big Mac was good as well. The waiting was ridiculous when it 10 at night and I was the only one in line.
… moreYahYah
As good as McDonalds can be. The best part is if you drop a chicken nugget between the seats you might find it a month later and it won’t even be moldy.. just reheat and enjoy
… moreA L
The manager Chris is extremely rude. I ordered a mobile order, stood at the counter while he was on his phone, not behind the counter. When I said I had a mobile order he said it’s over here where no one would know where it’s at and I said wow no one would know it’s over here and he said yeah we should put up a sign and I said yeah you should thanks have a good day and he said you don’t have to have an attitude I said excuse me? He said it again and I said you are the rude one then he said he was gonna call the police on me when I said I would report him to his higher ups. I called left a message for the management company letting them know how rude he was. Believe me if I had an attitude there would have been no question about it. He was rude so I was rude right back. Good luck Chris I hope you have a better day and get fired.
Love
Karen
… moreLove
Karen
Anthony
Been going to this McDonald’s for years and rarely have a good experience. Almost always forget part of my order whether it’s a sandwich or sauce. When they do give you sauce it’s usually the wrong one. My buddy that lives 20 miles away had stopped at that McDonald’s before and he said that’s the worst McDonald’s he ever been to.
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