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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 3746 Riverside Dr, Columbus, OH 43221
Phone: (614) 326-3663
Order and Reservations
Order: Order online
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Reviews
Mallory Erin
This is the absolute WORST McDonald’s. Employees are beyond unprofessional and not even dressed in a uniform or wearing name tags. The management WILL NOT fix any issues and tell you “they can’t help you.”
Why are you in management if you lack the critical thinking skills to address store level issues? That’s unacceptable.
If you go to this location be prepared to be talked down too by an extremely rude employee named “James” (if thats even his name, thats just the name his manager said when I asked for the corporate call I was about to make)
For me, the customer service experience was so horrendous. I asked for a discount and to speak with the manager, they told me I had to pay for my food first in order to speak with a manager. OK, weird. Paid for my food, and then management told me he couldn’t do anything for me.
Then I got home, looked at my food, and so much of it was smashed, and the fries were cold and not even filled all the way.
The happy meals and cola drinks (both fountain and frozen) were fine, but the majority of our food looks tampered with, no?
Don’t waste your time or money here. Just go literally anywhere else. I’m so thrilled I wasted almost $50 on food my family and I couldn’t even enjoy and have no idea if I’m going to be compensated.
10/10 do not recommend this location at all.
… moreWhy are you in management if you lack the critical thinking skills to address store level issues? That’s unacceptable.
If you go to this location be prepared to be talked down too by an extremely rude employee named “James” (if thats even his name, thats just the name his manager said when I asked for the corporate call I was about to make)
For me, the customer service experience was so horrendous. I asked for a discount and to speak with the manager, they told me I had to pay for my food first in order to speak with a manager. OK, weird. Paid for my food, and then management told me he couldn’t do anything for me.
Then I got home, looked at my food, and so much of it was smashed, and the fries were cold and not even filled all the way.
The happy meals and cola drinks (both fountain and frozen) were fine, but the majority of our food looks tampered with, no?
Don’t waste your time or money here. Just go literally anywhere else. I’m so thrilled I wasted almost $50 on food my family and I couldn’t even enjoy and have no idea if I’m going to be compensated.
10/10 do not recommend this location at all.
Brianna Hammond
Ive gone to this location frequently this month, mcdonalds food is basic in general, so food is give a 3 because it’s McDonald’s. I never dine in so I gave atmosphere 4, but service for me is the highlight for me. Whenever I visit everyone is smiling and nice. I will avoid other locations and go to this one instead because of their positive nature.
… moreKoty Chandler
Food is usually lukewarm at best. They have screwed up app orders twice in a row, only reconciliation is if you come back to the store. I just want a refund and to not have to go back for someone else’s mistake. Is that so much to ask?
… moreJoe
DO NOT GO HERE!!! This place is a joke when it comes to service. The last two times being to this location my oder has been wrong (once on the inside and once at the drive-thru). When I pointed out they messed up the order it was an arument to try to get it corrected. Them saying the food was never paid for or that I ate the food before telling them. Then the workers will make up whatever story they want to make them sound like they are in the right. Let alone they are very unprofessional with how they where dressed, no one has a name tag, and the language they use with customers is unacceptable. Don’t bother saying you want to talk to a manager because they won’t let you!
… moreKay Brocklesby
I asked the cashier for a receipt. She did not speak English☹️ She had to get assistance from a young employee that was in break. I appreciate people who have jobs. Employers need to ensure they place them in jobs they can perform.
… moreCharlotte A Rabideau
Tell your, lil bearded guy working the order taking to stop up charging when I did not ask for bigger meal, that is called stealing or swindling from your customers trying to trick them . A extra 28 cents is a extra 28 cents i do not have.. he should be embarrassed for trying to trick us. He needs a slap on his hand.. please to tell him to quit the trickery. DEC 10/2025,,@ 9:00 PM
… more1983 Arcade
While I usually enjoy McDonald’s, my recent experience at this location was deeply unsettling and unprofessional. It felt less like a place of business and more like a hostile high school hallway.
Hostile Staff Environment
– The Staff: The female staff members working during my visit created an environment of blatant bullying. Despite me remaining calm and polite throughout the transaction, the employees were whispering and laughing behind my back, making me feel targeted. It felt as though they were intentionally using their positions to belinquish power over the situation, making the ordering process unnecessarily difficult and treating me with condescending attitudes as if I couldn’t understand basic instructions.
– Transaction & Order Issues: The incompetence was matched only by the rudeness: …
– Payment Confusion: After I paid for my order, the staff insisted it hadn’t gone through, creating an ordeal out of a simple transaction.
– Order Accuracy: To their credit, the core of the order was correct, which is the only reason this isn’t a one-star review. However, they completely ignored the specific alternatives/customizations I requested.
– Final Thoughts: The staff went out of their way to make a simple interaction feel like a massive, dramatic production. It is disappointing to see a team of employees more focused on gossiping and belittling customers than doing their jobs. I’ll be sticking to delivery or visiting a different location from now on to avoid this toxic atmosphere.
The restaurant has a hygienic problem as well.
… moreHostile Staff Environment
– The Staff: The female staff members working during my visit created an environment of blatant bullying. Despite me remaining calm and polite throughout the transaction, the employees were whispering and laughing behind my back, making me feel targeted. It felt as though they were intentionally using their positions to belinquish power over the situation, making the ordering process unnecessarily difficult and treating me with condescending attitudes as if I couldn’t understand basic instructions.
– Transaction & Order Issues: The incompetence was matched only by the rudeness: …
– Payment Confusion: After I paid for my order, the staff insisted it hadn’t gone through, creating an ordeal out of a simple transaction.
– Order Accuracy: To their credit, the core of the order was correct, which is the only reason this isn’t a one-star review. However, they completely ignored the specific alternatives/customizations I requested.
– Final Thoughts: The staff went out of their way to make a simple interaction feel like a massive, dramatic production. It is disappointing to see a team of employees more focused on gossiping and belittling customers than doing their jobs. I’ll be sticking to delivery or visiting a different location from now on to avoid this toxic atmosphere.
The restaurant has a hygienic problem as well.
Jon Buchanan
I come here for breakfast every so often and never had a bad experience. Very fast service and good food
… moreMaddie & Aran Whisler
I just went here the morning of 1/8 to get myself some breakfast before heading to work. I drank my orange juice on the way down to work, but I noticed something caught in the lid. It looked like a fuzz so I brushed it off. When I was finishing my drink, something hit the back of my throat. When I looked, It was another black thing. When I got to work I took a closer look, and they were both bugs with wings!! Someone needs to come look at this restaurant.
… moreRaven Taylor
Would definitely not get at this location ever again.
We ordered through DoorDash and our order was messed up TWICE!
On our first order we ordered 5 meals. 2 were kids meals.
We only got our drinks, an extra chocolate milk, 2 whole meals.
Didn’t get the kids meals, straws, or napkins.
Second try on our order, we got our kids meals but they didn’t have fries or sauce. And a fry from a meal was missing.. At least we were given an extra coke I guess.
But for both orders the fries were raw, and on the second order, the sandwiches were overcooked and had too much salt…
I guess these people must only like a little bit of meat with their salt.
All in all… Gross and never again.
… moreWe ordered through DoorDash and our order was messed up TWICE!
On our first order we ordered 5 meals. 2 were kids meals.
We only got our drinks, an extra chocolate milk, 2 whole meals.
Didn’t get the kids meals, straws, or napkins.
Second try on our order, we got our kids meals but they didn’t have fries or sauce. And a fry from a meal was missing.. At least we were given an extra coke I guess.
But for both orders the fries were raw, and on the second order, the sandwiches were overcooked and had too much salt…
I guess these people must only like a little bit of meat with their salt.
All in all… Gross and never again.