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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1705 S Highland Ave, Jackson, TN 38301
Phone: (731) 422-4791
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Chandler Mathis
Tired of always coming to this store and it’s always some bs, why would y’all take my money on the app if y’all were not open. And since I can’t make another review for some reason there is a hair in my food absolutely disgusting and I’m a ginger so it’s not my hair
… moreTaylor Knight
We came inside after the snow storm, and Ann and her team were working so hard. They were making sure everyone got what they needed and you could see how busy they were. We are thankful for you all!!! Wonderful team
… moreBrittney Mills
I order from here every other day normally, and during the ice storm, only every 2-3 days. I have also worked at McDonald’s before, so it’s not like I don’t understand.
This McDonald’s needs to be closed. It is always painfully slow, and at times have had to just pull forward because no one was answering the speaker. Awhile back, I pulled up to the second window and asked if they were closed because I waited so long at the speaker. She said no and took my code for my online order. While I was waiting for my food, an employee at the back first window stuck her head out and hollered “You passed the first window!” So I hollered back “You weren’t there! I waited forever.” She hollered back, “I was here, but ok.”
Now, for today’s incident, I placed an order tonight and pulled up to the speaker around 7:05 PM. I waited about 5 minutes thinking it’s just taking forever as usual, so I sit and wait. I know I saw people inside when I pulled around, so I’m wondering what’s going on? I pull up to the first window, no one there again. I pull up to the second window and see one person texting, two people talking, and one walk up from the back. There were at least 4 people in there. I knocked on the window, and they shouted through the closed window that they were closed and to just cancel my order. I go to try to do that, and it says sorry it can’t cancel my order because it’s already been started. I knocked on the window to show them again, and they said there’s nothing they can do and didn’t offer any other help or advice about how I was going to get my order cancelled and money back. I had to figure out on my own how to do it. I filled the form out online and sent a complaint in, and the money was refunded, but the whole thing was absolutely ridiculous.
Why don’t online orders stop being available to place before they’re closed? Why weren’t temporary hours posted on the drive thru speaker? Why wasn’t anyone wearing their headset while they closed so they could tell people sitting and waiting that they’re closed? That’s what I did when I worked at McDonald’s. Why was the place closed just after 7 PM? The ice has been largely cleared, and the Henderson McDonald’s was open. The temperature only drops a degree or two in a two hour period. Why wasn’t this location or the one on North Highland open? It should at least be open until 8 or 9 so people can get their dinner.
My son is autistic and has sensory issues and safe foods. McDonald’s nuggets are the only nuggets he will eat. I buy two 20 pieces every other day usually, and I know there are a lot of autistic kids like this. My son almost didn’t get his safe food because this location decided to close 4 hours early. But that’s ok, I took my money and gave it to the Henderson McDonald’s and will from here on out since this one is so poorly run.
… moreThis McDonald’s needs to be closed. It is always painfully slow, and at times have had to just pull forward because no one was answering the speaker. Awhile back, I pulled up to the second window and asked if they were closed because I waited so long at the speaker. She said no and took my code for my online order. While I was waiting for my food, an employee at the back first window stuck her head out and hollered “You passed the first window!” So I hollered back “You weren’t there! I waited forever.” She hollered back, “I was here, but ok.”
Now, for today’s incident, I placed an order tonight and pulled up to the speaker around 7:05 PM. I waited about 5 minutes thinking it’s just taking forever as usual, so I sit and wait. I know I saw people inside when I pulled around, so I’m wondering what’s going on? I pull up to the first window, no one there again. I pull up to the second window and see one person texting, two people talking, and one walk up from the back. There were at least 4 people in there. I knocked on the window, and they shouted through the closed window that they were closed and to just cancel my order. I go to try to do that, and it says sorry it can’t cancel my order because it’s already been started. I knocked on the window to show them again, and they said there’s nothing they can do and didn’t offer any other help or advice about how I was going to get my order cancelled and money back. I had to figure out on my own how to do it. I filled the form out online and sent a complaint in, and the money was refunded, but the whole thing was absolutely ridiculous.
Why don’t online orders stop being available to place before they’re closed? Why weren’t temporary hours posted on the drive thru speaker? Why wasn’t anyone wearing their headset while they closed so they could tell people sitting and waiting that they’re closed? That’s what I did when I worked at McDonald’s. Why was the place closed just after 7 PM? The ice has been largely cleared, and the Henderson McDonald’s was open. The temperature only drops a degree or two in a two hour period. Why wasn’t this location or the one on North Highland open? It should at least be open until 8 or 9 so people can get their dinner.
My son is autistic and has sensory issues and safe foods. McDonald’s nuggets are the only nuggets he will eat. I buy two 20 pieces every other day usually, and I know there are a lot of autistic kids like this. My son almost didn’t get his safe food because this location decided to close 4 hours early. But that’s ok, I took my money and gave it to the Henderson McDonald’s and will from here on out since this one is so poorly run.
Ragan Maxwell
I would say more about the food itself, but I can’t because I’ve never gotten my order in a time to make it to work on time. I always end up leaving when I place an order here. This McDonald’s is living proof that the Speedee system died with Ray, and they don’t take app codes half the time. Good luck.
… moreMary Lockwood
I have always been treated with kindness at this McDonald’s. Whenever there has been a wait for my food, a member of the crew has informed me. I have never not been treated with courtesy. Furthermore, the facilities have always been clean when I have gone.
… moreChris Jacobson
Visited early Saturday and Sunday morning. Seemed to me that they were short of help because the drive thru was slow. The people that waited on me were nice and the food was fresh and good.
… moreBrittany Simpson
Stopped by McDonald’s on South Highland Ave this morning in Jackson, TN to get an iced coffee. Well, got about half way through my coffee and found NOT ONE BUT TWO COCKROACHES in my drink. One still frozen in an ice cube and another just floating in the drink…
… moreM W
Three stars because I understand they are a busy location, and there are a few that seem to not hate their jobs and their customers, but going here is just as unpleasant for the customers sometimes. Not many choices on this side of town, and it’s a hit or a miss every time at this location.
… moreArnold Chap
First went thru and I said , one moment please then after I decided after almost 2 minutes I never got a response back then waited another 10 minutes and no answer. 3 other vehicles on the other line had passed me and got their orders filled which was very rude then went inside cause I couldn’t wait any longer. It still took them over 10 minutes to get my order and I had to wait to get my cup of water. There was one old guy in the back that scratched his face then touched food. Also grabbed his phone out his pocket. #Disgusting. The only good thing after so long of waiting was my mcchicken. They need a better, organized and cleaner staff. Also I’ve never noticed a plastic bag inside of the tea containers. Don’t know what to think about that. Seems unsanitary.
… moreSylvia Spencer-Trammell
Waited in line while the other line being serviced. I know the speaker was working when cashier said please wait. Didn’t know it meant for everyone else to be served before me
… more