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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Maria Kirkland
I thought my husband ate my fries but turns out they just didn’t fill it. Why are we paying for a large fry when they only fill it to a medium or small? This was so disappointing getting home to, I’m pregnant and was craving their fries just to be gypped. I was so upset.
… moreIsrael Sanders
I went to this location today for breakfast. Ordered two meals. I asked for no egg on the bagel sandwich, they ignored that request. On my way home, I was eating the egg McMuffin and noticed the egg looked discolored. My wife opened the sandwich and saw the yolk was a greenish-grey. I immediately called the location, not to ask for a refund or replacement, but to let a manager know to look into it, and also let them know if I get sick, I’m holding them responsible. I called and spoke to a manager named Clamencia. I told her what happened and told her of my intentions, no refund, no replacement, just maybe make sure no one else is served potentially bad food. She told I could come back and get a refund or replacement. She wasn’t listening. This is absolutely disgusting, I will never return to this location.
… moreMichael Cassady
My grandson got the 6 piece happy meal and I got the quarter pound cheeseburger meal and everything was very fresh. Employee went back up front to get ketchup and ranch and told us if we needed anything else please let him know. Very nice young man
… moremarquis patterson
I’m so upset with this franchise, this particular franchise. I went by there today is Saturday, November 22, 2025 at approximately 10:41 AM and my order number was 92. I got an apple pie and the box was fairly hot so I was excited. I took a bite of it and it was chewy like I was chewing bubblegum. I’ll look at the date on the bottom and it said used through 9:51 PM 1121 2025. That was last night today is the 22nd at 10:41 AM.
… morewilliam munoz
This McDonald’s is terrible.
Every single time I come here or order online, there are missing items in my order. This isn’t a one-time mistake — it happens constantly, and it’s unacceptable.
The biggest issue is the night shift latina manager. She always has a bad attitude, never wants to help, and acts like customers are a problem instead of her job. When there are mistakes with the order, she does nothing to fix it.
A manager is supposed to solve problems, not make the experience worse. If someone can’t treat customers with basic respect or handle issues properly, they shouldn’t be managing a store.
The food is McDonald’s — expectations are simple — but the service completely ruins it. I do not recommend this location as long as the night management stays the same.
… moreEvery single time I come here or order online, there are missing items in my order. This isn’t a one-time mistake — it happens constantly, and it’s unacceptable.
The biggest issue is the night shift latina manager. She always has a bad attitude, never wants to help, and acts like customers are a problem instead of her job. When there are mistakes with the order, she does nothing to fix it.
A manager is supposed to solve problems, not make the experience worse. If someone can’t treat customers with basic respect or handle issues properly, they shouldn’t be managing a store.
The food is McDonald’s — expectations are simple — but the service completely ruins it. I do not recommend this location as long as the night management stays the same.
William Rios
Ordered coffee and cookies. Ten minutes finally coffee, still no cookies. Five minutes later…. Cookies. This is an easy order that no matter how short staffed, or how “busy” it should have been no more than 5 minutes. No line inside, just shift manager on phone, front receptionists moving in sloth time and looking like she is on pills that slow her motor motion. And the store leader or definitely big boss just on the laptop during the “lunch busy time” is absolute poor time management. Has multitasking become an issue? This used to be the best McDonald’s in a 20 mile radius, now the service has dwindled to incompetents. Paying your employees $15 for crappy service is a waste of money.
… moreRed Wolf
Ordered a Large #3 with sweet tea fries and double quarter, a mcrib meal with fries and a medium sweet tea, and a medium frappe. Watched them hand my drinks to the car infront of me and then take them back. Got charged full price for the frappe and for 2 large sweet teas seperate from the combos. Wasn’t even given all the items I was charged. Guy handing out food didn’t speak English and had to get a manager. Manager argued the price is the same no matter how it is charged and didn’t want to give me the second sweet tea I was charged. All of the food, including the burgers, were cold. All 3 people I spoke to (the guy taking order, guy handing out, and manger) were rude and dismissive, didn’t care to even fix a simple mistake.
… moreBen Maxwell
I ordered a 40 piece nugget for me and a few others off Uber eats delivery so once my food arrives I didn’t think I had to check it so I got back inside and open the bag there were only a 20 piece nugget not 40. Plus I didn’t get all my get sauces and when I try to call the phone just kept ringing it’s like no one is working
… moreSummer Strader
CAUTION!!! Dude in the drive thru had my card for quite a while. I wasn’t watching the window, but maybe should have been.. order time on receipt says 7:07. Around 7:11 mt credit card company calls me because someone tried to charge $200 to my card to PayPal someone named “Howboutthemboyz88”. Then when the card declined they tried to charge $150. Thank God for great credit card companies… Not sure if it’s coincidence but seems like something fishy is going on at this McDonald’s.
… morekatherine Blakeslee
I go go through Lovell Rd location drive through several times a week. I order the same thing… Sausage muffin, oatmeal ,large coffee 5 Splenda and four cream.
I get black coffee or no Splenda or oatmeal no spoon or fruit. The morning manager and staff except 2 that work second window are clueless. They will wait on the car that pulled in the other lane after you. I actually went in one time and told the Hispanic manager I didn’t get the stuff to go in my oatmeal. She acted like I was lying. Who would lie about that. I don’t go inside anymore.
Nothing personal against anyone, we are all trying to make a living. Why not have Undercover Boss come there. They will see the truth about this location.
I will be stopping on Hardin Valley or Oak Ridge Illinois Ave.
I am very disappointed in the Lovell Rd location.
… moreI get black coffee or no Splenda or oatmeal no spoon or fruit. The morning manager and staff except 2 that work second window are clueless. They will wait on the car that pulled in the other lane after you. I actually went in one time and told the Hispanic manager I didn’t get the stuff to go in my oatmeal. She acted like I was lying. Who would lie about that. I don’t go inside anymore.
Nothing personal against anyone, we are all trying to make a living. Why not have Undercover Boss come there. They will see the truth about this location.
I will be stopping on Hardin Valley or Oak Ridge Illinois Ave.
I am very disappointed in the Lovell Rd location.