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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2929 Old Knoxville Hwy, Maryville, TN 37804
Phone: (865) 681-9500
Order and Reservations
Order: Order online
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Reviews
John Green
Went through the drive thru this Sunday morning for breakfast. The girl taking the order was nice and professional. Paid with polite professional people. Got my breakfast and was on my way. Went quickly and my order had special requests and was accurate. My kids love McDonald’s breakfast that’s why I review them. Parents have to go for the kids. The breakfast was good and the kids were happy. It is getting very costly to eat at McDonald’s these days but we were satisfied. I can reccomend this location for a visit.
… moreKathy Youngberg
Go through drive through windows almost every day. 1 thing I order is frozen coke, Their frozen coke has always been working except for 1 time. That is amazing, I am talking about several years of ordering this product . Sometimes coke machine was going through normal process of refreezing
… moreAmy Jo Buchanan
It’s very rare when the drive thru employees who hand you the food smile at you.
They just hand you the food and don’t even make eye contact.
Now I understand some of them are young,and inexperienced..
Y’all need to work on teaching or training or supervising them better before you allow them to interact with customers.
It’s a huge deterrent effect for people when someone who is in charge of your food acts like this.
It makes you wonder,are they disgruntled?
Have they done something to my food and won’t look me in the eye?
I know it’s unlikely(praying there’s cameras on the kitchen/prep area)…but, that’s what kind of negativity comes to mind whenever a young person hands me my bag and drink with a stony face like Easter Island heads made by the Maori, and eyes averted.
But I do wanna touch on the fact that this doesn’t always happen.
There was a young girl who smiled and made eye contact and was very polite my last visit.
THAT’S the kinda stuff I wanna see …eye contact , smiles and a friendly greeting and a goodbye with people who handle my food!
Kudos to that young lady if you see this I hope you remember me ( deaf woman , silver Kia soul) THANK YOU.. you keep doing what you are doing
You make people’s day brighter with your friendliness and genuine smile.
Thank you!
… moreThey just hand you the food and don’t even make eye contact.
Now I understand some of them are young,and inexperienced..
Y’all need to work on teaching or training or supervising them better before you allow them to interact with customers.
It’s a huge deterrent effect for people when someone who is in charge of your food acts like this.
It makes you wonder,are they disgruntled?
Have they done something to my food and won’t look me in the eye?
I know it’s unlikely(praying there’s cameras on the kitchen/prep area)…but, that’s what kind of negativity comes to mind whenever a young person hands me my bag and drink with a stony face like Easter Island heads made by the Maori, and eyes averted.
But I do wanna touch on the fact that this doesn’t always happen.
There was a young girl who smiled and made eye contact and was very polite my last visit.
THAT’S the kinda stuff I wanna see …eye contact , smiles and a friendly greeting and a goodbye with people who handle my food!
Kudos to that young lady if you see this I hope you remember me ( deaf woman , silver Kia soul) THANK YOU.. you keep doing what you are doing
You make people’s day brighter with your friendliness and genuine smile.
Thank you!
Raymond Drozd
I placed a mobile order, it says this place is open. I pulled up to the drive through and the lady said it will be 5 mins, thats fine. So other cars pull up in the other lane and she proceeds to help 5 cars and ignore me. This is a terrible way to treat customers who have already paid I won’t go back to this mcdonalds ever. Go to the midland plaza one the food is better and they are actually friendly.
… moreVincent Schmutzler
This location has by far the best customer service out of all the McDonalds in the area. The employees are always pleasant and polite. A great experience both as a customer and as a food delivery driver.
… moreMaddie Tate
I placed a mobile order for the drive-thru and had a really frustrating experience. When I pulled up, the employee started with the usual “Would you like to try our ___ or do you have a mobile code?” I said I had a mobile code — and then nothing. I waited about five minutes with no response. When I finally drove up to the window, the staff just stood there talking and completely ignored me. I ended up having to cancel my order. Terrible service and a total waste of time.
… moreKEVIN JARDET
I mean it is McDonald’s but first time I have eaten at any McDonald’s in probably 3 years. The service was very good and fast. We’ll run and I had a Big Mac and it hasn’t changed
… moreGreg Witkemper
Not the friendliest place. The gave me the wrong sandwich. If this were Chick-fila they wouldn’t even ask for the old sandwich back but they did. No apologies either. The place was remodeled but they workers honestly need better training on customer service. I guess I’ve been used to the outstanding service of Chick-Fila so I have a higher expectation. Also, the workers listen have conversations on their phones at max speakerphone volume. I used to frequent here at least weekly but I’m going to have to re-think my breakfast choices.
… moreAngela Young
The workers there were great and fast. However, my burger was not great. It was cold and there was hardly anything on it, I also paid for extra lettuce and tomato and there wasn’t that much at all. There also wasn’t hardly any onions which I love. On top of that my daughter’s chicken nuggets were cold also. This is not a usual problem for this location and the workers have always been wonderful and quick.
… moretaylor berry
It’s a McDonald’s, I’m not looking for 5 star service, but I’m also not looking for someone to have an attitude with me the minute I pull up to the order. When I expressed that the woman answering the orders in drive thru was rude as hell, the guy shut the window on me if the woman hates her job that much, get a new one. I said “I have a mobile code” and then she said “how can I help you” so I said “I have a mobile code” again, I guess that irritated her cause she barked back “yeah! Scoffed at me and then repeated “what’s the code?!”. Just give me the food and move on, you don’t have to even be friendly but don’t be a smart ass at 7am. I’ll just go to a different McDonald’s from now on.
… more