Little Føx
Horrible every time! I have finally decided after my order today was wrong AGAIN, that I would leave a review. I have worked in fast food customer service for 6 years and, I know it’s stressful. But this restaurant is ridiculous! They get my order wrong almost every time. I always order the same thing. But today I’d like to tell you about the customer service. The girls working this morning were on their phones, finally took my order and then lied to my face telling me they made it correct. I get a large iced vanilla coffee with a shot of espresso and two extra vanilla syrup. I told the young lady it didn’t look right, and it wasn’t. I didn’t ask her to make another one. I simply asked if I could buy another shot of espresso. $2 for a shot of espresso? Nah I’ll pass. I’m here leaving this review because every time I come to this McDonald’s my order is wrong rather it be my coffee or my food! And customer service is terrible. It’s never, let me fix that for you, it’s let me charge you double for something you already paid for, that wasn’t put with your order. DO NOT RECOMMEND THIS RESTAURANT. ID GIVE IT ZERO STARS IF I COULD.There are 3 restaurants here in henagar where I live. Love McDonald’s, but not this one. I really would rather drive to Rainsville than go in there again. Please, do better. We’re all human and we make mistakes, that’s okay. But be accountable.
… morePorkchopranch
We ordered 2 Grinch meals on the app and it was over $28 and they said it would be ready for us. When we arrive and go inside a man in a green traffic vest tells us they didn’t have any. We saw a guy walk out with one as we were walking in. The green vest man said he would give us a refund. We waited in the lobby and about 15 min later he came back and gave us $16 and change and them turned around and went back towards the kitchen. We finally got the attention of a worker to find the green vest man. When he returned we showed him the price we paid and that was not what he gave us and he said oh that is the price for happy meals and he was sorry and then went and got the difference. We drove 20 miles to get those and left angry and empty handed and still hungry.
… moreAtomic Shadow Man
The best “rest stop” between Huntsville and Atlanta. Friendly staff, clean restrooms. Occasionally they run out of large drink cups but they give me two medium cups to make up for it. The Henagar place is a million times better than the Scottsboro location.
… morebrittney mcgowen
I usually don’t do reviews. I ordered a fish sandwich sub ketchup. I told them I was allergic to tartar sauce so please don’t put it on there. No other place has messed up. Got my food almost took a bite and saw the tartar. Went back in and asked for it politely to be remade. Stood there 30 minutes with no acknowledgment finally just left.
… moreIvy Owens
I haven’t ate McDonald’s food in years but was in a hurry so stopped here. Food was good. But had to ask for napkins and ketchup.
… moreKimberly Hicks
I have been here two times last week and they got my order wrong both times. I ordered 2 hamburgers with no onions and fresh fries. Had to wait 10 minutes at curbside. When they finally brought my order out the fries were cold and the hamburgers had onions on them. A few days later went inside that evening and the assistant manager was in there dancing and playing hip hop music. It took five minutes to get someone’s attention to take my order. Later found out the assistant managers name was Gwen a redhead. It is very rude when the employees are dancing and not paying attention to customers.
… moreKelly Simpson
I hate this McDonald’s. They need new management or something because every single time we go here there’s a problem. My husband got food…gets all the way home and the burgers had no lettuce or tomato. The fries not even half full and the meat was pink! Barely brown on the outside. It’s ten I clock so we aren’t going back but enough is enough. Get it together and take pride in your jobs because right now you all are an embarrassment to the food industry!
… moreRuby Wilbanks
DO NOT EAT HERE!!!!!!! I found mice droppings in my orange drink from the drink fountain in the lobby today!!!!!! I drunk half my drink before I saw it!!! Disgusting!!! If you know you have mice problems then you should be deep cleaning your machines before serving customers!!!!!
I should have asked for a refund! Ridiculous!
Go to Rainsville or Fort Payne. Stay away from Henagar and probably scottsboro
… moreLuann Kerby
Went thru drive thru .Greeted and made order .Nice service at windows. Mcchicken sandwich hard around edges and too much mayo! Made me almost get choked.Just got off work and was starving. Not very satisfying.
… moreJustin Fellenbaum
Slowest most unorganized place I’ve ever been. Waited 15 minutes for 2 biscuits while watching the employees stand there and talk to each other.
… more