Jaime rivera
The food took forever, more than 20 minutes, to come out, and the only explanation was that the hamburger was pink in the middle. I almost laughed; this is McDonald’s! To their surprise, I’ve cooked for like 20 years in a fast-paced restaurant. I know what kind of food McDonald’s uses.
… moreAmber Froshaug
This is actually the worst Mc Donald’s on this side of town. They pull you out of drive thru line EVERYTIME and then forget you. After you wait 20 mins for your food it’s cold, your icees are melted, and they’ve forgotten something and you have to call them to bring it out.
The whole drive through timer thing is trash. It just makes them rush you out to look like they are giving you quick service, but really your experience is far from.
I wish I could say this was a rare occurrence but it’s been my experience each and everytime.
And for funsies here’s my meted icee from this trip. I’m at 25 minutes parked – one phone call and still no food .
… moreJavier Rodriguez
Stopped by and Case was working and the service was honestly better than most places I’ve been to. Dude was moving fast, staying polite, and actually seemed like he cared about getting orders right. Food came out hot and everything was on point.
… moreSky
I really wanted to shout out this McDonald’s for being a warm and welcoming place. This location never fails to make me smile and feel full. I ordered a burger, and it came out fresh and delicious! While I was eating this burger, I was working on my math homework and struggling. Soon, an employee named CASE noticed my frustration and walked over to help me. He explained my calculus in a very simple and easy to understand manner, which led me to getting a 100 on the test today. Not to mention he did a great job cleaning the interior and there wasn’t a single speck of dirt anywhere in sight! I want everyone to know how great he is at working at McDonalds, and I highly recommend that he gets a raise! He is going above and beyond to make the restaurant feel welcoming, and I’ve never met a better person who would be so kind to a complete stranger. Again, THANK YOU CASE!
… moreAmanda
Food is always fresh, hot, and exactly what you expect. The service is consistently quick, and orders are usually right the first time. It’s a great spot when you want something fast and reliable. The only reason it’s not a full five stars is because it can get a little busy at times and I’ve had a few order inaccuracies, but overall, this location does a great job!
… moreJennifer Goodman
The gentleman who brought us our food was the only nice one. The older lady was rude and the manager was rude. The older lady made a huge deal about giving us the drink we ordered even though our receipt showed we ordered and paid for it. It’s not difficult to provide the customer with what they ordered . On top of the rudeness, they were not busy.
… moreAlex Zervoudakis
The kiosk didn’t accept payment and asked us to pay at the counter. Manager left us waiting and never came back. We ended up leaving with no food.
I understand its a stressful work environment but when each meal is regular restaurants prices its not really worth it anymore.
… moreHans Arndt
This is the best McDonalds in the Lakeland area. Food is consistent and prepared well. Fast drive thru, friendly service. I go out of my way to drive to this location if I’m in the mood for McDonald’s
… moreTiffani Helton
930pm is not the time to be here. They dont pay attention to the front at all. Only focusing on the drive through. The self help kiosk machines are malfunctioning, not allowing for payment or the screens have a glitch to them. The staff isn’t the greatest and they super ignore you when trying to get their attention. Needs improvement in customer service.
… moreK Woo
I just watched an employee drop a sauce on the floor and pick it up put it in a bag and walk it out to the customer. In my experience working in restaurants. If something gets dropped on the floor it’s considered trash. I personally will never eat at this mcdonalds ever again.
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