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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Dick Tracy
On the 26th yesterday, I went to go ask why did they call the cops on the 25th on me at first I didn’t know if they did or not. I had a suspicion then I went to talk to the manager and the manager told me yes they have and I just walked away with a video, recording of the dark skinned Manager saying they did call the cops I have no idea or any idea what I did. I’m just a regular consumer. So I thought the need to ask another question. I came back a lot later and when I got there, I wasn’t met with hostility, but I was met with a smirk, a smile and then another call to the police. How ironic pretty much if you make a complaint in this place, they will call the cops and have you removed. all I have to say is if they remove this post this is not a fake review. This is a real one video and audio will be provided as soon as asked so don’t try to remove this review. And in Florida in the United States the constitution says it is one party consent. That means you enter the conversation.
… moreJorge Acosta
Unfortunately the service in this McDonald’s is probably the worst I have ever experienced in visiting a restaurant. I asked a employee to help me ring up my order with my wife and son by my side but unbeknownst to me the employee was leaving work so it bothered him I asked. This rude employee began to do hand gestures and talk loud at me in Spanish. I asked if the other gentleman was a manager and he said he was the store GM. The apparent young heavy set GM was even more rude when I told him that his employee was rude. I knew he wasn’t the GM when I asked him to speak English. The heavy set young man started talking loud and amazing rude hand gestures with his hands and embarrassed me when two times threatened to call the police on for me complaining about the service and not delivering my child happy meal after I purchased the order. I expect accountability and an apology. My child is a spectrum kid a has autism. He was very distraught over this horrible experience visiting this store. I asked this young apparently the GM employee twice for his name and refused and did not wear his name badge or removed it when I first asked.
… moreDee
As were ordered our food, cleaning lady cleaned the entire area around us whilst there being an entire area with NO ONE on the other side which she still hadn’t cleaned. I’m pregnant so I am always so cautious to not fall, this hit me the wrong way already. Ordered root beer which is on the menu but they don’t even have it so that’s whatever but still… take it off if you don’t even carry root beer. We ordered our food and it took ab 25 minutes for us to get it, the nuggets were great, the fries were a bit pale but good nonetheless. My boyfriend’s wrap, tasted a little old but he still ate it. My McChicken? HORRIBLE, it tasted like chemicals. Gave it to my boyfriend to see if i’m just being dramatic or biased and he could not eat it he had to spit it out in the trash at the back of the place. I don’t leave reviews ever, this place deserves to be acknowledged as the WORST mcdonald’s Ive ever been to.
… morePaul Digiovanni
This location needs a complete re-training or something because everything is horrible. Management is unprofessional and the staff followers the same example. The fountain drink stand is non functional as if they just turned it off to no have the Inconvenience of doing there job and maintaining it. The washrooms are absolutely disgusting with urine all over the toilet seats, walls and floor. There was no soap in the soap dispenser awell with both sinks filthy aswell. We decided to dine in and chose the option where the staff would bring the food to the table but instead they yelled out my table number in Spanish and I had to get up and grab the food myself, mind you I am with a four month old and a three year old so now im being Inconvenienced so that they dont have to. Plus they put all my food in a takeout bag which causes the contents inside to mess around inside and on top of that they forget some items of my order like a six pieces chicken nuggets and the sauces. I come to realize in the one visit that the staff including management do everything to not do there job and when they need to, they give the customer attitude or just express a lack wanting to serve/help.
… moreLaura’s Corner
I never write reviews—ever. Usually, even if a place has bad service, food, or environment, I just let it go and move on. The only time I post a review is when a place is really exceptional. But after so many issues with my neighborhood McDonald’s, I’ve finally had enough.
This location is on a busy street near a highway where people are constantly getting on and off. You would think service here would be reliable, but it has been the opposite. Their ice cream machine is always broken, the service has consistently been poor, and every visit lately seems to come with a new problem.
Last week, I stopped by for a sandwich and was told they were only taking cash. I brushed it off. But what happened today was unacceptable and honestly rude. I sat in the drive-thru for about five minutes with no response. I figured they were just busy—staffing issues happen, and I respect that. To make it easier, I even placed my order through the McDonald’s app for drive-thru pickup, thinking it would save everyone time.
I pulled up to the speaker again—nothing. I drove to the first window—no one. I drove to the second window and saw employees walking around. I waved, I honked four times, and they completely ignored me. They were clearly aware I was there since they have cameras, yet no one acknowledged me at all.
So I parked and went inside. The staff were chatting in the back. One employee eventually came out after yelling “helloooooo” into the kitchen. I asked if the drive-thru wasn’t working and he said, very casually, “No, we’re not taking card. Only cash.” I told him I had already paid through the app and he just said, “You can get your money back.” That was it. No apology, no explanation, no communication. I left and had to figure out how to cancel the order myself from my car.
This whole situation could have been avoided with simple communication. If you’re only taking cash, just say so at the drive-thru instead of ignoring people who are waiting to order. I would’ve gladly canceled the app order and paid cash if someone had told me.
This McDonald’s always has issues, but it’s getting worse every day. I won’t be returning. At the very least, put up a sign or respond at the speaker. This is a customer service job at one of the biggest fast-food chains in the world—ignoring customers is unprofessional and inconsiderate. I hope this review encourages better communication and service moving forward.
… moreThis location is on a busy street near a highway where people are constantly getting on and off. You would think service here would be reliable, but it has been the opposite. Their ice cream machine is always broken, the service has consistently been poor, and every visit lately seems to come with a new problem.
Last week, I stopped by for a sandwich and was told they were only taking cash. I brushed it off. But what happened today was unacceptable and honestly rude. I sat in the drive-thru for about five minutes with no response. I figured they were just busy—staffing issues happen, and I respect that. To make it easier, I even placed my order through the McDonald’s app for drive-thru pickup, thinking it would save everyone time.
I pulled up to the speaker again—nothing. I drove to the first window—no one. I drove to the second window and saw employees walking around. I waved, I honked four times, and they completely ignored me. They were clearly aware I was there since they have cameras, yet no one acknowledged me at all.
So I parked and went inside. The staff were chatting in the back. One employee eventually came out after yelling “helloooooo” into the kitchen. I asked if the drive-thru wasn’t working and he said, very casually, “No, we’re not taking card. Only cash.” I told him I had already paid through the app and he just said, “You can get your money back.” That was it. No apology, no explanation, no communication. I left and had to figure out how to cancel the order myself from my car.
This whole situation could have been avoided with simple communication. If you’re only taking cash, just say so at the drive-thru instead of ignoring people who are waiting to order. I would’ve gladly canceled the app order and paid cash if someone had told me.
This McDonald’s always has issues, but it’s getting worse every day. I won’t be returning. At the very least, put up a sign or respond at the speaker. This is a customer service job at one of the biggest fast-food chains in the world—ignoring customers is unprofessional and inconsiderate. I hope this review encourages better communication and service moving forward.
Reynaldo Zanabria
From being ignored to being completely ignored after standing in line for 15 min. Even after the staff was acknowledged they still didn’t care to take care of the guest. Im in the restaurant industry for 15 years plus and this is ridiculous, double dipped fries. Dry and salt less. The mc chicken the bun has been there for lord knows looks like all day (pictures to follow). I’d the service was good I would not leave a review but even the collard manager said “yo” to me to pick up my order in house. A little more respect is necessary no matter where you work. And the female behind the counter had open containers everywhere! God forbid a health inspector comes in and they are toast with a huge fail. Also eating in the front line that’s a rookie mistake or lack of culture. Which it seems this restaurant has.
… moreGabriela Cesar
Every time I visit this location after 9 PM, shakes and frappes are never available. The staff always claim the machine is broken, but in reality, it seems they’ve already cleaned it and don’t want to use it again. This has been going on for quite some time, and no matter the day, you’ll never be able to order these items after 9 PM.
I even spoke with the manager, but he insisted the machine was broken. This isn’t the first time I’ve had this issue. On top of that, the staff are often rude and lack basic customer service skills.
I strongly recommend that McDonald’s audit this Hialeah location, especially sales after 9 PM, as it’s clear the employees are avoiding work and intentionally refusing to sell certain products.
… moreI even spoke with the manager, but he insisted the machine was broken. This isn’t the first time I’ve had this issue. On top of that, the staff are often rude and lack basic customer service skills.
I strongly recommend that McDonald’s audit this Hialeah location, especially sales after 9 PM, as it’s clear the employees are avoiding work and intentionally refusing to sell certain products.
Rachel Rodriguez
I’m never one to leave reviews much less bad ones. I understand timing and it being later at night, but I just passed by this exact McDonald’s, one of the items in my order was a cheese burger combo #7. Although it could have been late at night there is no excuse to serve a customer burgers (more than one) without the patties. I find it completely unprofessional and direspectful.
… moreJesse Jimenez
No matter what time of day or night doesn’t matter if there is 1 person in line or 10 they always make you wait they either never have enough staff or food made its closest to me but I can drive further order.my food and get back before I even order here outrageous nobody was in drive thru im only vehicle and they park me and as other vehicles pull in they are being parked with the restaurant having maybe 2 people inside why does this happen here all the timen
… moremaria blanco
Thru the drive thru check your order before living window often missing items or wrong place in order. Service may be hard for English speaking customers, most of employees do not speak english.
… more