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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Abraham Gonzalez
Wasn’t really too bad until, I had to wait over 25 minutes just for 2 happy meals and 2 meals but it wasn’t really the fact of the wait, it’s just after all that time you’d expect they would perfect it right? NOT MAKING BUG MISTAKES!!? Well, they forgot both of the 6 peice nuggeies that came with my happy meals so in total I was missing 12 nuggets
… moreMochas Daddy
It no heat on and it was very cold inside Food was good. Service was good. Someone actually spoke English at this location. A special thank you sir. Thank you to the staff.
… moreisabel guerra
Corporation needs to take a look at all the bad reviews in this store specially with the managers they supposedly need to help the costumers not fight with them or been rude to them. I had a very bad experience Thursday with the manager about 11.45 am. They are not happy with their jobs so they are rude. Wrong order missing some of my orders. The manager very rude and unprofessional i cant give her name because she refused to give it in front of all the employees that were there she doesn’t speak English. To many bad reviews in this store.
… moremvcastillo23
Worst app experience.I usually order on the app and get super excellent service. Not at this McDonald’s. I ordered sauces didn’t get them, said no ice got it and said extra fries instead of apple slices but I sure did get those. Do not go here if you want good service. Tried to call and no one picks up.
… moreGabriela M
This is by far the worst McDonald’s location I’ve ever been to.
Every visit is the same — long drive-thru lines, slow service, and orders that are always wrong, no matter how clearly you say them.
Today I placed an order for my family of five: 4 regular Cokes and 1 Dr Pepper.
When I checked my receipt, it said DIET COKE. I asked the woman at the window if the drinks were diet because I specifically asked for regular Cokes. That’s when she told me they ran out of Coke and only had Sprite, Dr Pepper, and Fanta.
Why wasn’t this mentioned at the speaker?
If you’re out of something, tell the customer. Don’t assume they’ll be okay with Diet Coke.
I then asked her to switch the drinks to Sprite, and she told me to pull forward so someone could bring them out. I refused — I had already waited through a long line, then had to correct their mistake, and now I’m supposed to wait even longer?
And to make it worse, ordering a plain McChicken here is pointless. No matter what you say, they still send it out with everything on it.
This location desperately needs better communication and customer service. Every visit feels like an inconvenience for the customer, not the staff. I won’t be returning
… moreEvery visit is the same — long drive-thru lines, slow service, and orders that are always wrong, no matter how clearly you say them.
Today I placed an order for my family of five: 4 regular Cokes and 1 Dr Pepper.
When I checked my receipt, it said DIET COKE. I asked the woman at the window if the drinks were diet because I specifically asked for regular Cokes. That’s when she told me they ran out of Coke and only had Sprite, Dr Pepper, and Fanta.
Why wasn’t this mentioned at the speaker?
If you’re out of something, tell the customer. Don’t assume they’ll be okay with Diet Coke.
I then asked her to switch the drinks to Sprite, and she told me to pull forward so someone could bring them out. I refused — I had already waited through a long line, then had to correct their mistake, and now I’m supposed to wait even longer?
And to make it worse, ordering a plain McChicken here is pointless. No matter what you say, they still send it out with everything on it.
This location desperately needs better communication and customer service. Every visit feels like an inconvenience for the customer, not the staff. I won’t be returning
Eduardo Barragan
I usually do not rate McDonald restaurants but for this location I have to make an exemption, it has a great location, very clean, and the best part for me is that I like to eat outside so they have patio. The staff in the breakfast are so nice as well.
… moreJordan
Dear McDonald’s Management,
I am writing to formally express my disappointment regarding an unpleasant experience I had at your location during the early morning hours on 12/21 between 3:00 a.m. and 3:30 a.m.
Upon arrival, I waited for approximately 10–15 minutes attempting to get service while the staff members were engaged in conversation and laughing amongst themselves, completely ignoring customers waiting to be attended. When I finally asked who could assist me, a female employee with tattoos and light-colored eyes called over a manager identified as Reyna (or Reina). Unfortunately, the manager’s response was extremely rude, dismissive, and unprofessional.
Not only did she refuse to provide service, but she also declined to give her name and was not wearing a name tag, making it difficult to properly identify her. Her attitude was unacceptable and reflected poorly on the management and staff training at this Hialeah location. It was clear that the lack of professionalism begins at the leadership level, as the staff’s inattentiveness mirrored the manager’s poor example.
This was by far the worst customer service experience I have ever had at a McDonald’s, and I strongly urge management to address the conduct of both the manager and staff on duty during that time. Customers deserve to be treated with basic courtesy and respect, regardless of the time of day.
I hope that corrective steps are taken to ensure that future guests do not encounter the same level of disrespect and disregard for customer service that I experienced.
… moreI am writing to formally express my disappointment regarding an unpleasant experience I had at your location during the early morning hours on 12/21 between 3:00 a.m. and 3:30 a.m.
Upon arrival, I waited for approximately 10–15 minutes attempting to get service while the staff members were engaged in conversation and laughing amongst themselves, completely ignoring customers waiting to be attended. When I finally asked who could assist me, a female employee with tattoos and light-colored eyes called over a manager identified as Reyna (or Reina). Unfortunately, the manager’s response was extremely rude, dismissive, and unprofessional.
Not only did she refuse to provide service, but she also declined to give her name and was not wearing a name tag, making it difficult to properly identify her. Her attitude was unacceptable and reflected poorly on the management and staff training at this Hialeah location. It was clear that the lack of professionalism begins at the leadership level, as the staff’s inattentiveness mirrored the manager’s poor example.
This was by far the worst customer service experience I have ever had at a McDonald’s, and I strongly urge management to address the conduct of both the manager and staff on duty during that time. Customers deserve to be treated with basic courtesy and respect, regardless of the time of day.
I hope that corrective steps are taken to ensure that future guests do not encounter the same level of disrespect and disregard for customer service that I experienced.
Lovely Jackson
I ordered the steak bagel meal and
The sandwich was made wrong . I asked for no sauce, extra onions.. the bread was stale, the egg and chz tasted like it has been sitting under the heat light..of course No EXTRA ONIONS mind you -I came through drive through and still had to Park and get out !! Very unhappy customer.. McDonald’s y’all got to do better .. disappointed customers!!!
… moreThe sandwich was made wrong . I asked for no sauce, extra onions.. the bread was stale, the egg and chz tasted like it has been sitting under the heat light..of course No EXTRA ONIONS mind you -I came through drive through and still had to Park and get out !! Very unhappy customer.. McDonald’s y’all got to do better .. disappointed customers!!!
Jazmin Estrella
We had got an order of $43. They messed the order up and did not want to change my order or charge me the extra but instead they said to remake the line. It’s not that hard? We drove away and came back for a refund and they took 20 minutes just to refund it. When they did, they had refunded less than what we paid for.
… moreHenry Diaz
The workers name is shamara , she was speaking over me as I was getting explained something that I was simply trying to understand she couldn’t get her words across without extremely bad attitude and being loud and disrespectful to my face and this wasent her first time I’ve had a encounter with her like that .
… more