Carol Mattis
Sometimes get completely right and sometimes they don’t all depends but tonight they weren’t that great normally they’re good during the afternoon but tonight they had a fish sandwich which it was red dipped into the oil I can tell cause I used to work from McDonald’s a long time ago and you guys need to change the grease it’s disgusting. It’s like taste in the rubber Fish. It’s that for what I paid for the meal it’s disgusting. I’m not too please I don’t even know if I wanna eat the rest of it. I might just save my receipt and come in and just throw it away and take pictures of what it look like cause it’s it’s hard to eat. It’s rubbery and no me during the afternoon you guys have good food but tonightyour fries are cold and the coffee was hot with the fish was not really hot and you could tell that it was red dipped in grease and the grease hasn’t been changed in like a month. It’s disgusting.
I’m not saying every orders like that but they gotta do better cause somewheres are perfect and the food‘s great and some words it’s not we gotta do better for retail service and I know you guys work hard, but please put the effort in like you’re feeding your own family almost
… moreKare Backstrom
Quality control is definitely not McDonald’s strong point. My Sausage & Egg McMuffin, no cheese was delivered as a Sausage & Cheese McMuffin (no egg). Sucks when you go through the drive through and find out the hard way down the street.
… moreDebhorah Williams
Ms crystal is awesome. She make sure your order is right. Sweet sweet lady. She need to train the other worker how to stay humble and be kind to the customers at all time. Not one time have she ever been rude. Same spirit every time i went there regardless what be going on. 10 star ms. Crystal. Mcdonald food is very good and fresh
… moreBrooke Schultz
I asked for 2 burgers with just onions. Instead they decided to slap a bunch of ketchup on it with no onions. I don’t understand what’s so hard about putting JUST ONIONS on a burger. It happens EVERY.TIME.
… moreChristin Harris
To Whom It May Concern,
I am writing to express my extreme disappointment with my recent McDonald’s order, which was completely unacceptable from start to finish.
I ordered a large fry, a 12-count of cookies, a double cheeseburger plain, two apple pies, and a large caramel frappe. Unfortunately, almost nothing about my order was correct or even edible.
• I never received my 12-count cookies at all.
• Both apple pies were burnt, clearly overcooked and not up to McDonald’s standards.
• The caramel frappe was not blended properly, extremely icy, and impossible to drink.
• The double cheeseburger was NOT plain, despite being ordered that way.
• The large fries were cold, as if they had been sitting for an extended period.
This experience was incredibly frustrating, especially considering the rising cost of fast food. When customers pay premium prices, they should at least expect accurate and edible food. This visit was a complete waste of money and time.
I expect this issue to be taken seriously and properly addressed. I am extremely dissatisfied and hesitant to return after this experience.
Sincerely,
Christin
… moreKat Q.
Went through drive through and the person taking my order/payment was extremely friendly and efficient… They had excellent customer service skills and actually put me at ease. Had to wait for cookies to bake, but they were fresh and tasty and my overall experience was great! Would frequent again!
… moreHalifax Protopsaltis
I never leave reviews but I will now. This evening 1/18/26 around 9:50 I went to this McDonalds for a late dinner because most things around are closing. I got a 10 piece and 2 cheeseburgers. Unfortunately the workers forgot my 2 cheeseburgers. It happens, we’re all human. However, knowing food service in Daytona, especially fast food, I was preparing myself for a possible argument. However I just politely told the problem and a very nice woman in a Lilo and Stitch hoodie fixed the problem and gave me more fries for my trouble. No arguments or weird passive aggressive things just a simple apology and fixing the problem. All while being very pleasant. Thank y’all!
… moreAmber Farley
Awful customer service. Eventually I make my way up to the first window to pay. The girl with the long red hair is taking an order I understand and wait. There are also 2 cars ahead of me so I couldn’t move anyway. As soon as she is done taking the order she leaves the window. Ok maybe she’s helping again I still can’t move anyway. Then the first car leaves and second moves up. She comes back to the window and takes another order and doesn’t acknowledge me. Fine she’s taking an order. The other car also leaves so now there is nobody in front of me. She then finishes the order and walks away again with saying anything or letting me know she will be with me soon. I sit there with nobody in front of me and nobody at the window so I left. They need better staff. Just a little communication goes a long way.
… moreJason
I stopped in this place two Saturdays in a row and got the same quality of food the second time even after I asked for fresh food. I asked the girl that took my money to please make my food fresh and I asked if there was new management and she said yes so that explains exactly why my food quality has gone down to zero. They are taking old fries and warming them back up in the oil and they are giving out all dried up patties on their burgers left over from the rush after customers freshly made food. Whoever the new manager there, I’m sure is getting better in his drive-through and all that but the food quality is terrible and they are breaking mcdonalds policy Selling food at McDonald’s would not be OK with them selling. I will never go back to this again and this might be the reason I never go to McDonald’s again
… moreT. Hodges iii
Oct 29 2025 0730 I arrived at mcds with a mobile order in the drive-thru. I had an upcharge of $1.90 for a machine, but when I reached the window I was told the machine was down. I asked for a manager to come to the window so that I could have them remove the $1.90 upcharge before replacing it with a small fountain drink. The employee (female) whom was wearing a durag just stared at me, so I repeated from the passenger side of the vehicle “go get your manager they will need to remove this”, she smirks and just states at me. I don’t know if she is a “special buddy” but she did eventually get the manager who asked for my original card (which was my companies business card) she then told me to move up and took my card with her, so I got out of the car and followed inside. When I got inside I stood at the counter and watched the manager Ms.B walk around with my card asking employees what could she charge to refund me(no prob here just watching my card) while waiting I see and overhear “durag” and others making jokes and I asked “durag” excuse me what did you say. She said “you heard me”…….okay no I didn’t but I sounded like you were saying I’m broke and something about spending my last $1.90 at mcds??? She approached me and said “you heard what I said”. I then said ok, get your manager. The manager stands there head down and listens to 18yr old “durag” disrespect me as a customer and insult me as being poor because I wanted my $1.90 back due to THEIR machine being down which I think is a reasonable request, don’t you? I shouldn’t be talked to and disrepected by multiple employees while No one is held accountable. Now the manager said her name is “Ms.B” I asked If that’s what they put onn her paycheck and she said yes. I’ve owned multiple businesses and if my employees ever disrespected my customers “go home for day, I’d review camera and audio then let her go”. Ms.B said she’d handle it, but while being disrespected “Ms.B put her head down and allowed her employee tp continuep “I had to dismiss “durag” and i told her the manager can take it from here now that she heard it for herself. I hope the owner sees this, reviews camera and holds their managers accountable if the owner sees fit, for their employees behavior and dresscode. The “durag” females name is tamika, and others including older black cook om south side of line. Disabled Combat Army Vet IOF/OIF hold each other accountable.
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