McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Danny Moore
My wife and I came in and placed an order on the kiosk and chose to pay cash at the register. We waited approximately 10 minutes before inquiring about our food. The guy working behind the counter said he would check on it and after approximately five minutes longer we had to interrupt him again to Ask and he said the same thing again. Again after another five minutes we asked and then he told us he could not find our order. We told him what we wanted and he went back to what he was doing without putting our order in the register. After a few more minutes, a woman came up and changed out the cash drawer and I attempted to ask her if we could get our order placed. She said she was busy in the back and could not tAke it. My wife and I have now been waiting 20 minutes and there were a few other upset people at the counter so we left. We have NEVER had such a BAD EXPERIENCE like this before, Not only this but there were a couple of workers in the back, carrying on with each other, laughing, and playing hand games with each other. One person had come in after his drive through order was messed up and told us how rude the drive thru lady was.
We wanted to eat in but decided to give the drive thru a try. The lady was not very polite but we did get our order but the fries were not hot. Horrible experience!!!
Friday, May 23, 2025
… moreJaycee G.
Stopped here around 7pm on our way up from SC. Both me and my boyfriend agreed this is the freshest McDonald’s we’ve ever had. Everything was crisp! The bathrooms and store were also clean and decorated for Christmas. Food came out in only two or so minutes. We had a great experience here and I felt like they deserved a 5 star review.
… moreTony C
Short on staff, making excuses for poor customer service, staff at window spoke zero English. **Update Sunday 1-11-26** I ordered on the mobile app, paid in full, arrived at the restaurant 15 minutes later, itwaited 46 minutes in drive thru to pick up. Even in the double drive thru lanes, I had the opposite lane take two cars ahead of me! When I finally got to the window to collect my order, was handed a bag and drive, nothing said, auto window closed and she walked away. As I drove away, my drink had no syrup or sweetness, just carbonation and a little color… I’m done, no more chances. Was only going there as a last resort on a tight schedule any how. Shame on this franchise owner! You need to do better, pay more money to hire quality people that have good work ethic. This location could be a consistent gold mine. I’m going to opt out myself, good luck.
… moreAriel Sissell
On our way back home, we decided to stop to use the restroom and grab a bite to eat. Wow… is all I can say. The bathrooms were dirty, and when we got to the counter, it took almost 10 minutes for the cashier to even acknowledge us. On top of that, two employees were leaving during this time, and it was obvious the place was understaffed. The cashier was also rude — I understand she may have been overwhelmed, but that’s no excuse for poor customer service.
When we finally got our food, the poor guy ahead of me still hadn’t even been helped. I also ordered a large, and these fries don’t look anywhere near what a large should be (picture attached, and this is before I even touched them).
I’m from Myrtle Beach and have never had an issue at other locations, but this one needs to get it together.
… moreTimmy Genske
Arguably one of the worst locations in the Asheville area, more than once the wait times have been absurd. The experience today was especially awful, arrived at 10:30 wanting breakfast, and the cut off time off time is 11 on Sundays. We arrived in line at 10:34 and didn’t finally arrive at the menu board until 10:57, still before the 11am cutoff time, was told to wait even longer, and then was informed at 10:59 they are serving lunch. It was especially frustrating because we arrived at the restaurant in plenty of time to order breakfast and due to the slowness of the restaurant itself was unable to get breakfast. It should have been offered to make breakfast for those that were in line before the switch. Very poor customer service.
… moreBeth T
Used drive through, waiting over 5 mins before any car in front of me moved. Finally got to order and was asked to park to wait for my food. Waited almost 30 mins for my food to be brought out. Had to go inside to ask where my food was because every car after me was served without issue.
… moreRhonda Stacy
I go to this location 3-5 xs a week for my morning coffee. From Suzy at the ordering station/drive thru, to the people working the window..they are always so nice, so pleasant. They really start my day off in a good mood. Great employees
… moreJosh E
I hate mcdonalds but the food here felt slightly above the normal standard. It was very clean too. Also the cashierman with the dreads is the coolest, too. They also still carry evidence of the Fry Guys, refusing to scrub out McDonaldland from its mythos
… moreJames Fain
I stopped here while traveling thru the area yesterday. I ordered the two-pack of apple pies thru the kiosk but they only had one apple pie, so they offered to give me one apple and one pumpkin, which I accepted. They were both lukewarm. I miss the days of the cherry pies that would burn your mouth if you didn’t let them cool first!
… moreTravis Fox
Worst customer service experience I’ve had in a very long time. The first manager I interacted with was very rude and not helpful. I had to wait for 40 minutes to get my food. Thankfully the manager who took over the shift was able to help me.
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