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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 7721 Pineville-Matthews Rd, Charlotte, NC 28226
Phone: (704) 544-5711
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Brian Cape
Still at the counter, waiting for someone because the kiosk was not working finally looked over at the drive-through window and a manager says to me give me just a moment. I’ll be right. There five minutes later still no one the inside. Customer has been completely forgotten, but boy was they pumping out the cars in drive-through. Total of 10mins I understand stand it’s fast food and really shouldn’t expect much but come on if I could have given the food a 0 I would have absolutely horrible
… moreJade Johnson
Accidentally dropped my hashbrowns, asked for them to be replaced because they touched the floor of my car and I hadn’t left the window yet, when I asked for them to be replaced a teenager told me she can’t do that and that I had to eat them like that. I asked her to get her manager and she laughed, scoffed walked away, so my husband had to pull off and go inside to speak to the manager, that of course replaced them, because nobody eats food off the floor of their car they drive everyday. It was an honest mistake, and this employee turned it into a joke. Not cool, will not be coming back. Here’s a photo of the floor they wanted me to eat off of. It was less than a 5 dollar order and I used to work for McDonald’s they keep 7-10 of these things up in the fryer ready to go.
… moreJack Jordan
They Notoriously get coffee order wrong nearly every morning I come here. Which is often.
They put as much cream as they seem fit.
Today I decided to return and go inside as the line was long 9:25am
Manager had an attitude about it.
I showed her the difference after she remade it and she brushed it off acting annoyed and walked off immediately.
Hey lady, I don’t want stomach cramps later.
… moreThey put as much cream as they seem fit.
Today I decided to return and go inside as the line was long 9:25am
Manager had an attitude about it.
I showed her the difference after she remade it and she brushed it off acting annoyed and walked off immediately.
Hey lady, I don’t want stomach cramps later.
Marco Acosta
i’ve had way to many problems at this mcdonald i can’t even get a full drink like come on i’ve found bugs in my drink before i’ve had my food stolen a handful of time it’s just crazy. how hard is it to fill up a drink like come on i work in fast food myself and it’s not hard at all
… moreSophia Van Dyke
Went through drive thru, it was packed, they had good ready to go! The employees were nice and food was fresh, one of the best experiences I’ve had!
… moreSusan Allen
This location is always on point. The fries are always hot and the food is fresher than most locations. They are very generous with their ice cream portions and the machine seems to work every day!
… moreAlexis Cannon
It’s really rare to get good customer service nowadays wanted to give a little light on Keke (sorry if I spelled your name incorrectly) she has just a beautiful spirit and great energy thanks for making my evening with such great customer service!
… moreMark Jon
I usually just order breakfast from McDonald’s. I always order from the app which is very convenient. The ladies working there are very friendly. They are also very quick to address any issues I have with the order and make sure things are right. This is my favorite location
… moreMegan Webb
My perception at McDonald’s has made a 360.. After taking the time to sit and observe the overall experience there I realized that the workers there are doing the best they can with what they got. Sometimes I’ll go there and they’re understaffed making it challenging for the employees to provide good service to all. There’s a slight bit of miscommunication between employees which can be resolved with proper training and management. I enjoy going to this location because it’s convenient and the staff try to have a smile on their face even at the rudest customers. We’re all human and McDonald’s employees should be able to express themselves (respectfully) to set proper boundaries without the backlash from customers. Thank you for the service McDonald’s has provided. Keep it up! Love the toys!
… moreWilliam Young
My first time at this location. I wish I would have saw the reviews first. So I ordered the crispy chicken sandwich meal and the first sandwich was dry meaning no mayo or anything. Only a pickle. I took it back and they gave me a deluxe. Now when I get to the fries I realize they are not fresh. Hard fries. Just heated up old fries. The young man didn’t seem to even care as he said sarcastically oh my bad and walked away. Why work here if you don’t feel like serving your customers. I spend my hard earned money for this. Your customers keep you in business. I hope that corporate sees this so they may address this issue and fix it as this location is in ballentyne wow. Very poor customer service. Can’t eat fries. I fear for my teeth. Sorry this location sucks. And it’s not just my opinion. Look at the reviews.
… more