Gerard Rankin
This is the third time I have ordered a Big Mac in the evening and it was horribly made wrong. I asked for No cheese, and no salt. They didn’t put anything on the burger. Just gave me meat and bread. It’s always the evening staff. If you go in you will see the dysfunction and why food is made wrong. Usually when I order in the evening my order is wrong. This is the closest McDonald’s to my home. Guess I have to stop coming. Sick of it!
… moreCarlissa Jackson
This McDonald’s was great! I went thru drive thru and the agent was polite and proper and the team got my order right!. Also, thanks for steaming my fillet fish bun. I hate when people toast the bun on fish fillet. My fries weren’t fresh but they weren’t cold either. Overall, 5 stars. I dont eat fast food often but it was a delicious treat and reward.
… moreMartin Vazquez
I went the the drive through and used the rewards app. I linked my PayPal so I could pay through the app, when I got to the line, I asked the cashier how was able to pay through the app she said she did not know so I asked her if she could scan the RQ code and she said that they didn’t have a scanner. I asked the cashier to give me a minute and as I’m getting my card, she opens the window and says that her manager told her to tell me to get out of the line because I’m holding up the line we were at the window for no more than three minutes. Since I had two separate orders, one for me and one for my niece I asked her if my niece could pay her order. She said yes, and as I’m handing her the money for my niece’s order, the manager comes up behind the worker and tells her “I don’t know what’s going on, but they need to move out of the line like bro we’re wasting time”. I can hear both of them and I told her that I’m sorry and I handed her my card to pay for my order she finishes ringing me up and I go to the second window. I’m at the second window and the manager is yet again telling the other person handing me my food to hurry up because I’m wasting their time, since the managers behind the worker I’m trying to grab both of my grinch boxes from the worker and I wasn’t able to grab both of them at the same time with one hand so one of them fell the manager huffs and complains about it and makes me pull up so they can give me a different box. I pull up manager comes out doesn’t say anything grabs the box that fell throws it in the trash goes back inside then three minutes later she sends out another worker to grab the socks from the grinch box that was in the trash bin. I didn’t receive my food for another three minutes. The food was both cold and stale.. All of the staff working at the drive through were disrespectful and talking about me in my face, they also didn’t know how to work the app…. They should hire professional people that actually want to work and know how to handle customer issues professionally.
… moreSpeakingoftruth23
Progress in society has fallen so much that the experience at this McDonald’s started and finished way below standards in professionism. When pulling up to the drive thru, and there is a large yellow sign offering a deal, you would think that would be the sale price. Well nope. Was being charged full price instead of the advertised sale price. When I explained there is a yellow sign right in the drive thru advertising the sale price I think I shut down the “co-worker” at the window to an extent that I was an inconvenience. I guess the manager sitting down was perfectly fine in saying that was the old price and didnt want to come over so I could explain about the signs left up and to maybe to take them down for false advertising and not honoring a mistake. Alas, I didnt get to that point and the window slammed in my face with the lovely attitude of I dont care. I wasn’t bothered about the price but knew enough that the lack of working and professionalism isnt worth a debate about how maybe down the road there could be more conflict since thr signs are up. But instead I moved to cook out down the road. Anyways, I wouldn’t try to talk here as a customer since thats the new etiquette of this place.
… moreAna Newberry
I’m pregnant and diabetic and they gave me a regular soda instead of diet. The order clearly said diet, yet my blood sugar was over 300 after drinking it. Plus, curbside took so long I had to go in the store. This location used to be great, but it’s getting worse every day.
… moreAbbie Blaylock
It is so frustrating whenever I pay $4 for a fry and they don’t even fill it up and I get the size of the small fry whatever I’m paying for a large. Very disappointing. I just want what I pay for
… moreKiara Smith
Today proved to me I no longer need to eat MCDONALDS . Got a mcchicken and I almost bit and chipped a tooth on the bones inside. I could have choked on bones . So shook up .
… moreZay McCullough
I visited this location on 11/21/20. I will start by saying that yes, I know this is fast food for one, and for two, I highly doubt any person of management or an owner reads or care about reviews. I ordered via the app before arriving. Once I arrived, I let the app know I was present for them to start making my order. Due to a long drive through line, I figured it would be easier if I go inside, since I already placed my order. I ordered a Big Mac meal for my little brother and a plain, bunless bacon cheeseburger for myself (I’m doing keto). Upon walking in, it looked fairly clean. There was hand sanitizer by the restaurant and sneeze guards. There are signs for social distancing, although it’s really not enforced. I was not acknowledged at all by a member of staff. It look about 10 minutes to get my order, which is sad because I could’ve just went through drive though. When I got my order, I had a burger that wasn’t mine. It was a bacon McDouble regular. If I wasn’t doing keto, I would’ve taken it but again, can’t have bun and it looked like it had mustard on it, which I don’t eat. It took me standing at the pick up area for 2-4 min before someone coming to me to ask what was wrong. Apparently, my burger was ready and someone had given me the wrong one. They couldn’t take back the burger, so I kept it and gave it to my little brother. There was no apology or anything. The lady told another staff that she gave out the wrong food… The atmosphere didn’t seem the best. Overall, it’s fast food. Expectations normally isn’t high for a McDonald’s. And oh, I didn’t mean to put lettuce with my bunless burger, so that was my fault.
… moreJerry Surgeon
I went to the drive through yesterday, which was Sunday afternoon, both lanes were open. The inside lane had 2 cars in it and I pulled in it. This lane was moving very slowly but I was ok because I wasn’t in a hurry. Meanwhile, while I was waiting 3 vehicles went through that were in the outside lane. After about 15 minutes I get to the window and as I was waiting there, 2 more vehicles went through from the outside lane. At that point I was very frustrated because I had been waiting patiently, so when the young lady started taking my order, I realized she didn’t have good customer service skills. It kind of made me feel like I was trying to make some place take my money, that really didn’t want it. I explained to her that I was leaving and I didn’t appreciate the fact that they made me feel like my time isn’t valuable. A simple, sorry for the delay we will be right with you, will go a long way.
… moreRicky Bonilla
I come here close to every day when I am working. I always order on the app and pick up at the counter. So far, the service has been quick, and most times they call it out as it is done. There are some times when they just place your order on the side without calling it, that’s why my review is 4 and not 5. I always get my meal hot and freshly made.
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