McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Sheri Campbell
I just come for the coffee which is rarely fresh when I ask and although they are happy to make a fresh pot, they ask me to pull up, I’m in the drive up, and I then wait 15-20 minutes before they remember to bring it to me. I went today and I had two sisters, one at each window, and I had excellent service. So it honestly depends on who’s working and their mood that particular day. Such is life I guess.
… morePhillip Mayes
This is not my regular restaurant. I’m in the area and decided to get lunch. Ordered at kiosk, forced to take a table number for table service, no paper to give receipt. Waited 20 minutes for order to come up and so much for table service. A number, I didn’t recognize because I didn’t get a receipt is yelled out and a bag thrown on the counter. I looked, it’s mine. I had to get someone’s attention to get my cup.
Fries were hot, at least. Opened my burger and it was a mess. The single patty (I ordered a double) was hanging halfway off the bun and the toppings were off the other side. I didn’t take it back because I didn’t want to wait another half hour to get it corrected.
Also had to put up with all of the yelling back and forth in the kitchen which echos through the dining area.
I get done and see this place has a 3.5 review. I totally understand. This is the WORST service I’ve ever gotten at a McDonald’s. Considering giving up the whole company because of this.
… moreKate Brewster
Rude, lazy, and liars. This location was open 24/7 tonight. Pulled up waited too long to be greeted, as if they would except me to drive away. Was told it was a 10-15min wait. I said no worries and received a huff n puff as a reply. Proceeded to tell me grill was down and I could only order food from the fryer. I again explained I was fine with the wait for the burger combo I wanted. He was aggravated and took my order. There was no wait at all, so grill being down was obviously a lie, why try and shew away customers. Also, did not receive my fries and not once did he speak a word to me. Not my first rude and unprofessional experience with this location.
… moreAdeoluwa Odumade
First, if you order two quarter pounders, what they would do is first give you a burger that is raw inside, and for the second order, they would give you a second burger that is raw inside. And also, when you put the burger as ‘plain and cheese,’ what they would do is put everything that you said they should not put on the burger, on the burger itself in general. And when you go back there to ask for a refund or for them to remake it, they would give you attitude and pretty much shout at you. Never order from this McDonald’s. It’s the worst one of all time. I’m telling you, stay clear away from this McDonald’s, and I will never be eating from this McDonald’s ever again.”
… morejason crews
Wow! McDonald’s is really going downhill. Prices have gone up. Extra $1
For OJ, and they can’t fill cup? They don’t even put napkins out. I find this to be un cool. Charging more for less. The workers want higher wages, but at the same time, half of them can not accurately perform their job descriptions now. How do you ask for more while doing less. The food, though, looks and tastes fantastic.
… moreJulianna Brown
did a Mobile order and pulled up To the drive-through and the employee answered and asked if I was using my mobile app today and there was a great silence after words for like five minutes. we asked the guy in the lane next to us if he was able to order his food and he said no. Me and my friend decided to pull around through the drive-through to see if we could just pick it up at the window and the lights went dark and all of the employees were on the inside of the McDonald’s where everyone sit down and we’re having a Kiki. be so fr. we pulled around out of the parking lot and one of the workers gave me the nastiest looks I’ve ever gotten in my entire life and I’m a dancer at an art school so you can only imagine. I’m so done with McDonald’s this is the 50th time I’ve been scorned in the past year. Don’t even get me started. y’all do better please. McDonald’s will not be getting another cent from me. Thank you very much.
not to mention i ordered at another time in winston in the past week and it was closed and the mobile app took my money and i never got a refund
you know where i have never been dissatisfied, taco bell, cagneys, cook out, clutch (rip), brothers pizza, burkstreet even.
… moreMatthew Collins
No customer service .. I was told to wait to place my order.. 6 mins later I pulled through the drive thru again and I was told to wait to… I do believe this is Corporate Mc Ds fault understaffed over worked people .. however I was not treated with any kind of customer service service I would care to repeat. this is probably the worst location you could order from . If you have a problem they don’t care… if you don’t.. they don’t care. It’s the worst place you can get shitty overpriced food from . A horrible experience.. you will hate yourself if you pay for this experience and imagine what that food might taste like?
… moreT T
$44 to feed 5. Horrible attitude. They got my order wrong in the drive thru, the order wasn’t on the screen so I didn’t know until I picked it up. I realized then they shorted me a large fry; I offered to pay at that point and they told me no, I would have to go back around through the drive thru and wait through the long dinner line again. Refused to just take my card to the register – said they don’t do that anymore. On top of that, a large fry is now $4! And they don’t even come close to filling the fry box. Instead they have a picture of fries on the back of the carton so it looks like you are getting fries. Plus the nuggets have shrunk. And on another occasion we ordered a bacon egg and cheese bagel. It didn’t even have 1 full piece of bacon. Done with McDonald’s. And definitely this store.
… moreParris Mims
As many others have already mentioned, this McDonald’s has a long track record of messing up orders and forgetting items—this isn’t an isolated experience. Almost every visit has included some kind of issue. The drive-thru staff are often rude or dismissive, and the attitude you get when ordering feels more like you’re bothering them than being served. The fryer oil seems like it hasn’t been changed in ages, leaving food tasting off, and portion sizes are noticeably smaller than what you’d expect. Even worse, management is unapproachable and unwilling to take responsibility. There’s zero sense of customer service, and any attempt to resolve an issue is usually met with attitude or indifference. What’s most telling is that I actively go out of my way to avoid this location, even though it’s the most convenient stop on my way to or from work or home. That’s how bad the experience has been. It’s honestly surprising this location is sitting at a 3.4-star average when all you see are 1-star reviews stacked one after another. Whether this is a franchise or a corporate store, something is seriously wrong here. If it is a franchise, it may be time for corporate to step in and take over. Until that happens, I strongly recommend avoiding this location.
… moreHan F
Ordered before I left the house so my kids wouldn’t be late for school… still had to wait 10 minutes for my order to be ready after I arrived. The food was cold so it was obviously ready and just sitting in the window. I now remember why we usually go to the Starbucks next door for breakfast so we’ll just do that from now on
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