McDonald’s

  3.5 – 1,893 reviews   • Fast food restaurant

Social Profile:

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 23834

Hours

Tuesday5 AM–12 AM
Wednesday5 AM–12 AM
Thursday5 AM–12 AM
Friday5 AM–1 AM
Saturday5 AM–1 AM
Sunday6 AM–12 AM
Monday5 AM–12 AM

Address and Contact Information

Address: 15700 Woods Edge Rd, South Chesterfield, VA 23834

Phone: (804) 524-9590

Website: https://www.mcdonalds.com/us/en-us/location/VA/COLONIAL-HEIGHTS/15700-WOODS-EDGE-RD/27696.html?cid=RF:YXT:GMB::Clicks

Menu Photos

Order and Reservations

Order: Order online

mcdonalds.com

Photo Gallery

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Reviews

Xulmai Babur
Food was honestly mid and didn’t really hit the spot this time. We ordered two fish meals, a frappe, and two kids’ meals with apple juice. The kids did enjoy the surprise toys, which was a nice touch for my nephews.

The place was pretty busy, which might explain the service. The lady at the front was nice overall, but she came off a bit rude at moments or maybe she was just extra tired. Not a terrible experience, but not a memorable one either.

Note: Roughly an hour or two later, we made an unexpected gas station stop, turns out that fish sandwich made a very quick exit.
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Chel Craft
We ordered curbside at 9:25 AM on February 16. I have been trying to call no one answers their phone there. Our order was supposed to be one sausage, egg and cheese biscuit one burrito and two hashbrowns. The sausage biscuit came with no cheese and they were no hashbrowns. … We have been calling since we got the order home at 9:40 am NO-ONE answers … this is ridiculous!!! You pay and you don’t give us the order!
The person who delivered the bag curbside was very sweet!
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Chantal Pulliam
Went through drive through and my order was correct. Even after waiting a while for my food. The sandwiches were cold and made very messy. Ketchup outside of the sandwich and all over paper.
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Tanyia Squire
I just got home from going to this location. The 2 apple pies I purchased are hard,old & burnt. A waste of my time & money.
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Linda
I wanted to take a moment to recognize the incredible manager, Brenda, at this location. In a world where customer service can feel rushed, Brenda is a breath of fresh air. She is always smiling, genuinely kind and goes out of her way to make guests feel welcome. It’s rare to find someone so consistently professional and sweet. She turned my morning around with a simple act of kindness. This is the place to go. Thank you, Brenda, for being a bright spot in my day !!
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April Booker
Coffee all cream, even after making it over a second time. I do love that no one seemed upset that I requested a refund. The staff was polite and I appreciate that! I received my refund, so I’m happy!
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Sam sneed
In drive though waited 15 minutes to get my food. My order was taken wrong. They forgot my 2 orders of nuggets, one of my sandwiches was made wrong. No sauce in my bag. When I went in waited 5 additional minutes for service there were only 3 other customers in the restaurant. After addressing my issues had to wait 5 more minutes for them to remake the food. The man taking the drive through orders was rude. I am very disappointed in this location.
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Amina Newman
Taking our order then clearing the screen to ask us what did we order is insane who’s job is it? Lmao and having to wait crazy amount of time is wild. All the mcdonald’s area this area needs checked out and retrained. Pennsylvania should come train yal! I know how the times work and how yal tryna clear the screens to meet good timing. All yal do it south park mcdonald’s and Boulevard sucks too. Yal gotta do better.
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R W
I usually like this McDonald’s because it’s fast and convenient even when it’s busy in the morning.

One day I was the only car in the drive-thru with a super simple order (McGriddle and hash brown) and still ended up waiting about an extra five minutes. The guy cut me off and told me to pull forward before I could ask if anything similar was ready right away. They did apologize but it was still frustrating and made me late for work. I even filled out a corporate survey and never heard back.

If anyone from corporate decides to respond to this review, do not tell me to go to the feedback link again. I already did that and no one got back to me. Until then, I am never going to this location again.

Update: Updating my review.

Corporate responded telling me to use the feedback link. I had already submitted that form and never received a response. I then followed up through email with my case, and it was closed within 72 hours for “no response” while I was waiting on them.

At this point, the “contact us” reply feels performative. It reads like a copy and paste response meant to look attentive without actually resolving anything. Redirecting customers to a form that goes unanswered and then closing cases without follow up is not customer care.

Until there is real accountability instead of scripted replies, I will not be returning.
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Andrea King
Thus was a tough one. I stopped to grab a quick bite just before purchasing gas next door. I get my usual sandwich with “no onions.” I went to get gas, sat in the car to get out of the cold while the gas pumped. I bit into the sandwich, and the bread was almost hard as a rock. I thought to myself: This sandwich must have been sitting around for HOURS.
I looked to see it the sandwich had no onions, and there were none, so I thought maybe they removed the onions off of an old sandwich because the bread was definitely STALE. Reluctantly, I went back to the restaurant to exchange the sandwich to let them know the sandwich didn’t taste fresh. They insisted it was, but I didn’t have time to debate the matter. Either give me a fresh sandwich or refund my money. They were accommodating and made a new sandwich. When I got the new sandwich it was almost as bad as the first. That’s when I realized the the bun was so overly toasted that the whole sandwich with dried out and flavorless. The edges of the bread were HARD and CRISPY, almost like a crouton. The people were nice enough, but the burger was the worst I have had.
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