McDonald’s

  3.4 – 2,510 reviews   • Fast food restaurant

Social Profile:

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 23237

Hours

Tuesday5 AM–2 AM
Wednesday5 AM–2 AM
Thursday5 AM–2 AM
Friday5 AM–4 AM
Saturday5 AM–2 AM
Sunday5 AM–2 AM
Monday5 AM–2 AM

Address and Contact Information

Address: 2300 Willis Rd, Richmond, VA 23237

Phone: (804) 271-4593

Website: https://www.mcdonalds.com/us/en-us/location/VA/RICHMOND/2300-WILLIS-RD/16329.html?cid=RF:YXT:GMB::Clicks

Menu Photos

Order and Reservations

Order: Order online

mcdonalds.com

Photo Gallery

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Reviews

Stephanie Weir
Reading these comments are hilarious. I’ve seen some unruly people but it was cause they were provoked. I never have a problem when I come here. People are always nice and if I ask for my food to be remade they do it with a smile. Maybe if the rest of approach them respectfully you’ll have a good experience as I always do. They are people not your slaves to mistreat.
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Crystal Stamos
Bought two burgers from the McDonald’s on Willis rd in north Chesterfield, va and the meat was raw. Brought it to management attention and they were thrown back at us. Was missing other food from my order. Always have issues with staff on their phones and charging for other people’s orders. Management is horrible and don’t care. DO NOT EAT HERE!!!
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m zz
Rating 3.5…my large mocha frappe was delicious…I was excited to try the new Arch burger…it was served hot, full of cheese and toppings …the bun looked and smelled fresh (yumm), but my patties were dry. Drive-thru staff was very friendly.
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Deexjaay
If I could give -10000000 stars I will. I order 2 combo doubles pounder from door dash and they give me 2 crispy deluxe dry between 2 breads and 1 fries on 2 orders after that of course they closed so I couldn’t re order. From my view they just wanted to close quick without making the order right. It’s not the first time I have some wrong in my order+ their restaurant nasty. Last time I order. I don’t recommend places with such low services and hygiene! $30 wasted.
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Anthony Mills
This McDonald’s was pretty good. Its locat d right of the highway. The time I went was good as there was nobody in line, the food was good, hot and came out reasonably fast. All in all a great experience for fast food. I am not sure how service would be on a busy evening.
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Back 2 Tha Roots
Food is always as expected. Service is terrible. Workers are always too busy to even acknowledge you are there. Unless you use the drive through expect to wait forever as lobby guests are obviously not the priority. They will straight up ignore you as if they don’t see you standing there. Waited 20 min to pick up a door dash order and could not get anyone to acknowledge me or provide any updates. They will also mark your order ready 10 minutes before it actually is causing issues with door dash and the door dash customer. Whether I’ve visited for myself or to pick up an order, it’s always an issue to get any communication. Not sure if they are truly understaffed, don’t have great processes or the workers simply don’t care – regardless, unless you are using drive through, plan an extra 15-20 min when visiting
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Mike Welch
This is hands down the worst mcdonald’s. If ur driving on 95 please go down 1 more exit and go to the other mcdonald’s. Between the mangers not holding their workers accountable for making the correct to the ignorance and disrespectful people working behind the counter don’t even waste ur time here. After tonight this will be the last time I ever buy from this mcdonald’s again they can’t even get a plain burger right.
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Nex
They always leave stuff out, especially if it’s a mobile order. Anytime I order a “buy one get one free” item, they leave out the free item every single time. Would not recommend this place, the employees are also rude if you tell them they forgot something.
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Dolly Tsilis
On Sunday December 14th 2025, at approximately 11:00 p.m. I went through the drive-thru and the cashier was exceptionally gracious and sweet. I just want to give a big shout out to her.n I wish I knew her name, maybe McDonald’s will reach out to her and say thank you thank you thank you excellent customer service!!
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Christopher Hanchey
Went to this location today for lunch and had one of the worst experiences from this location. The man taking the order, learned it’s a manager, was extremely rude and “pushy”. Then we leave with our food, the bread and fries were burned as you can see from the pictures.
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