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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 5637 Baltimore National Pike, Catonsville, MD 21228
Phone: (410) 788-5089
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Audra Kramer
Very average experience. I placed my order through the app. It was prepared correctly, but the staff had almost zero contact/interaction with me. The parking lot is also weirdly shaped, I wanted to park and settle my soda before getting back on the road, but I couldn’t pull around the restaurant and it was just kind of a mess.
… moreAlicia Washington
On January 11th my family was stranded at this McDonalds because our car had broken down. The staff was so polite, and empathetic to our situation. If it had not been for Tommy and his generosity my sanity might not have made it through the night. The sheer fact that he called a friend to try and help us says a lot. With temperatures in the teens, and us being from out of State again the generosity will never be forgotten.
… morecihangir timur
The food was standard McDonald’s quality tasty and consistent, no complaints there. However, my burger was a bit undercooked, so I had to take a point off for that. The biggest issue, though, was how freezing cold it was inside. We’re in the middle of one of the coldest winter days, and everyone, including the staff, was wearing coats just to stay warm. It’s really uncomfortable for customers, and honestly, I felt bad seeing the employees trying to work in those conditions. This needs to be addressed as soon as possible.
… morecherry gyl
reading these reviews doesn’t add up to me i been going to this location for over 4 years not once has the staff been rude to me always helpful and ask me if im using my app to help me save money , 2 guys that work window been there for years they need a raise there both always so kind and friendly manager is helpful when there’s a mistake in my order (not everybody is perfect new hires i understand) and sometimes they park me but it’s worth it at the end because my food is so hot it burns my mouth this is my favorite location i have ever been too .
… moreKeeks
Unacceptable Customer Service and Unfair Practice
I visited the McDonald’s on Baltimore National Pike this morning and ordered two sausage and egg McGriddles (no cheese). When I checked my receipt, I noticed I was charged for sausage, egg and cheese McGriddles, even though I specifically said no cheese. I went inside to explain that I shouldn’t be paying for an ingredient I didn’t receive. The employee told me, “It’s the same price—it’s not our fault you don’t want it,” and brushed me off completely.
That response was not only rude but also completely dismissive of a valid concern. What if someone had a food allergy or dietary restriction? It’s unfair and unsafe to tell customers they’ll still be charged for something they can’t eat. A company as large as McDonald’s should have a proper button or option for “sausage and egg only” instead of forcing people to pay extra for an item they didn’t order.
This isn’t just about the money—it’s about principle, respect, and proper customer care. I hope corporate reviews this location’s policies and retrains their staff on how to handle customers with courtesy and understanding.
… moreI visited the McDonald’s on Baltimore National Pike this morning and ordered two sausage and egg McGriddles (no cheese). When I checked my receipt, I noticed I was charged for sausage, egg and cheese McGriddles, even though I specifically said no cheese. I went inside to explain that I shouldn’t be paying for an ingredient I didn’t receive. The employee told me, “It’s the same price—it’s not our fault you don’t want it,” and brushed me off completely.
That response was not only rude but also completely dismissive of a valid concern. What if someone had a food allergy or dietary restriction? It’s unfair and unsafe to tell customers they’ll still be charged for something they can’t eat. A company as large as McDonald’s should have a proper button or option for “sausage and egg only” instead of forcing people to pay extra for an item they didn’t order.
This isn’t just about the money—it’s about principle, respect, and proper customer care. I hope corporate reviews this location’s policies and retrains their staff on how to handle customers with courtesy and understanding.
Ralph Brown
I ordered a caramel ice coffee with 2 splenda this morning. It was terrible! No splenda,no caramel. It was very bitter. This is not a good location. They have screwed my order up before. I won’t be back.
… moreC
Why are employees ‘helping’ people use the kiosks? I dont want someone attending to me while I decide what to eat. The person there didn’t even do it right and just added food to the cart before I could make edits. My order was missing two items and I had to go back and get them. Also, the drive through line at this location blocks cars from exiting their parking spots. Very frustrating. The fountain drink machine is busted and there’s no coke zero option on the kiosks. Also sometimes the kiosks are busted.
… moreMusic Ministry
This location takes no pride in fixing customers orders as desired. When meals have to be corrected, they make you find a space and it takes a long time for meals to be remade. Food is served lukewarm. There is no remorse or compensation from this location for making orders wrong. If another McDonald’s was close by, we would definitely not return to this location.
… moreTyjanae Montague
this mcdonald’s has to be the worst one of them all on this side of town. They line was long in drive thru so i did mobile order pick up inside and still stood there for about 20 mins waiting for a large fries and sprite. the cashier was working drive thru and dine in along with bagging the food and taking orders they custmer service is horrible waited all that time for my fries to still be cold.
… moreJustin Wiggins
Foods always fine but they are always forgetting the bbq sauce and giving me a different one even
… more