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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Everel Watson
If I could put a rating of a zero, I definitely would! I had a very frustrating experience at this McDonald’s around 2:20–3:00 AM. My husband, children, and I stopped to get food after coming home from the hospital, and we were extremely disappointed by the service.
When we pulled up to the drive-thru speaker, we waited about 3–4 minutes saying “hello” multiple times, but no one responded at all. We waited a little longer and still heard nothing. After sitting there for several minutes with no response, we pulled up to the payment window, where a woman was walking back and forth but completely ignored us and never acknowledged that we were there.
We then pulled up to the pickup window, and after about another two minutes, a woman finally came to the window. I explained that we had been waiting at the speaker and asked if we could place our order there. Instead of apologizing, she said she had told us to wait and claimed she had already spoken to us, which never happened. She then told us we had to go back around and get in the back of the line, even though we had already been sitting there for over 10 minutes.
There was no apology, no acknowledgment of the inconvenience, and no attempt to help resolve the situation. We were planning to place a large order, but instead we left frustrated and went home hungry after already having a long night.
Customer service should include basic communication and respect for customers’ time. This situation could have easily been handled with a simple apology and allowing us to place our order, but instead we were told to fix a problem that was not our fault.
I hope management reviews what happened during this shift and addresses the lack of service and professionalism. After such a long and stressful night, this experience made things even more frustrating .
… moreWhen we pulled up to the drive-thru speaker, we waited about 3–4 minutes saying “hello” multiple times, but no one responded at all. We waited a little longer and still heard nothing. After sitting there for several minutes with no response, we pulled up to the payment window, where a woman was walking back and forth but completely ignored us and never acknowledged that we were there.
We then pulled up to the pickup window, and after about another two minutes, a woman finally came to the window. I explained that we had been waiting at the speaker and asked if we could place our order there. Instead of apologizing, she said she had told us to wait and claimed she had already spoken to us, which never happened. She then told us we had to go back around and get in the back of the line, even though we had already been sitting there for over 10 minutes.
There was no apology, no acknowledgment of the inconvenience, and no attempt to help resolve the situation. We were planning to place a large order, but instead we left frustrated and went home hungry after already having a long night.
Customer service should include basic communication and respect for customers’ time. This situation could have easily been handled with a simple apology and allowing us to place our order, but instead we were told to fix a problem that was not our fault.
I hope management reviews what happened during this shift and addresses the lack of service and professionalism. After such a long and stressful night, this experience made things even more frustrating .
Antoine Vasquez
I tried to go there every morning around 4 o’clock and even though they say they open 24 hours they say there always say they’re closed!!! Poor management wouldn’t waste my time again going there
… moreTyronda Suggs
Customer service was awful. I ordered a chicken steak and he made a Philly. When I corrected him he wanted to argue back and forth then tell me he is going to charge me $5 for the sandwich because he made it already. I didn’t go for that. But the food was good.
… moreIaisha P
Went through the drive through and asked for number 4. Sausage, egg, cheese on biscuit. I asked for no cheese. I got a number five bacon, egg, cheese McGriddle. And as you can see from my very small sandwich that I got no egg with cheese that I did not want and bacon!!!! Come in now!!! Yes the food was hot so what can you do! Literally check your food before you pull off!!!
… moreDizz O
This place is horrible. I don’t know why this place is still open. It’s a 24 hours but it’s never open when I’m going to work at 4 o’clock. When you place an order, it takes so long for them to make your food.
People if you wanna live in the United States please learn English
… morePeople if you wanna live in the United States please learn English
Victor Thomas
The manager gave me the wrong order I showed her my receipt and she didn’t even fix it she was rude and obnoxious they need a check from corporate ASAP
… moreProbably Davely
Came in like 7 minutes, food was delicious, view was nice. There were a few fruit flies.
… moreCP Food Service Ratings (C P)
I came during lunch and the service was fast even with the small line. The time it took me to get my food after placing my order was about 1-2 mins! To top it off, it was fresh!! I have NEVER received a hot sandwich from McDonald’s! Well at least not within the past 5 years! Lol my fries were also fresh! Kudos to this team! Thanks y’all! Also, there was also someone outside keeping the area clean!
… moreVirginia Poist
I went there at 10:30pm and it smelled like a sweatie locker room. There was trash on the floor and floors were filthy. The manager on duty was not kind at all. He told the woman in front of me she shouldn’t be in the restaurant, it’s only drive through. The doors were not locked and there was a lot of people walking in. He was apethetic when taking my order. He walked away and did not hand me my receipt with my order # on it. So I tore it off the machine myself.
… moreZescho Johnson Jr
The service is slow, but the place is clean and the food is good
… more