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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 5020 City Line Ave, Philadelphia, PA 19131
Phone: (215) 879-8950
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Will
Im from out of town, but this had to be one of the worse managed stores I have ever come across in my short time on this plane of existence. You drive up to the drive thru and you could be there anywhere from 15 mins + simply waiting to order. I waiting over an hour this morning at the drive thru to pick up my mobile order and no one “working” decided to even acknowledge me. Since im from out of town I decided to wait and observe since I was so in awe of there incompetence. Girl with orange girl has a hude attitude problem as well. She Started separating salt and sugar at the drive thru with me waiting there, didnt even look me in the eyes. This place should be removed from Philly because it is really dragging down the whole area.
Ps. Multiple doordash orders came thru not being able to pick up their order
… morePs. Multiple doordash orders came thru not being able to pick up their order
Leslie Waller
I’m currently in line at 8:30pm and there is not a single sole in the drive thru or inside and they are refusing to take orders because they get off at 9pm. The owner of this location needs to take note. I spoke with the manager who closed the window seeking to understand what was going on. My plans are to also report this to corporate. This is completely unacceptable.
… moreMatthew MacNeill
Worst fast food experience of my life. Night manager seems like she’s never spoken to humans before. I waited in line in the drive through for 25 minutes. There was no speaker to order at. No one was at the first window so I pulled forward to the 2nd window. Manager was there a s looked at me like I had two heads. Treated me like I had done something wrong and told me to go to the back of the line. I told her I waited at the previous window as a no one was there… and treated me like garbage and refused to take my order. This restaurant should be closed and the staff should be fired.
… moreBryan Blauvelt
Ordered on DoorDash. This McDonalds forgot the fries and extra sauce I paid for, and made one of the most disgusting burgers I’ve ever seen. Stone cold yet at the same time burned to a blacked dirty-grill-crisp on the bottom. Got a full refund from DoorDash and not stupid enough to order from this dump again!
… morePhil Jackson
They are SLOW. I don’t know if it was due the the amount of orders, a staffing issue, management or a combination. This was the third time I ordered from there and had to wait 5-10 minutes for my order. It didn’t matter if I ordered o. The app for counter pickup, curbside pickup or ordered inside. The staff there is hit or miss. My experience is has been barely acceptable to poor customer service and attitudes.
… moretalib bethel
Another McDonald’s experience that wasn’t good. I ordered my food on the app. 3 meals and I used the promo for a free big Mac. Waited in the drive thru for about 10 minutes but that was ok. The car in front of me pulls up to the window and they are handed a drink then they are handed a nice size bag of food. About 15 seconds pass then the car blows their horn and the drive thru employee comes to the window and the car hands the bag back. So you could clearly see they were given the wrong food then the employee handed them a much smaller bag and they pull off. I pull up to the window and ask the employee was that my food? First she says huh? Then I repeated myself and asked if that was my food and she said “oh yea”. I asked if they went thru the bag? And they said no they just said the food wasn’t theirs. Well wouldn’t they have had to look in the bag to know the food wasn’t theirs? I asked if everything was in the bag and she said yes and I could see she appeared to be irritated. I took the food and went home. I empty the bag and to my surprise, there was no big Mac. Smh. I was not riding back to the store for the big Mac but yet another bad McDonald’s experience.
… moreCori Frede
Has got to be one of the worst McDonald’s and yet every time I tell myself I’ll drive farther next time I somehow forget and end up in this one regretting it.
I sat in the pickup parking spot for about 15 minutes before finally giving up on them coming out and going toward the door which was locked. Then I pulled around to the drive-thru where they had my order but at this point it was cold.
… moreI sat in the pickup parking spot for about 15 minutes before finally giving up on them coming out and going toward the door which was locked. Then I pulled around to the drive-thru where they had my order but at this point it was cold.
J Toy
Clean. Had TMNT. They were confused about wanting to buy a toy only. Toy coat more than meal itself ….
Also mcdonalds self sumervice is a bad idea. Hard to talk to a real person. I’m sure corporate wants this, bad bad user experience.
… moreAlso mcdonalds self sumervice is a bad idea. Hard to talk to a real person. I’m sure corporate wants this, bad bad user experience.
Kristal Marcano
A waste of time. We waited in the drive through line for 10 minutes after ordering on the mobile app because it was supposed to be faster. We pulled up to the first window where the worker just waved us forward with no further communication. We waited 10 minutes in the window just for a worker to look at us like we were dumb for being there and then another worker to tell us because they didn’t have an item available that we would have to cancel our order and then reorder to get what they did have. Then they told us to hurry before breakfast was over like we didn’t order 40 minutes before that to avoid all of this. Then the order wasn’t cancelled on the app like the worker claimed it had been on their end. A waste of time.
… moreC I
Ordered thru mobile app for curbside at 11:36pm and paid for it on the app. No one came out to the curbside spot. Then I went thru driver thru to get my order but they said they’re only taking DoorDash orders even though I already paid and had the electronic receipt they refused to fulfill my order. Tried calling the next day to get a refund but they don’t answer the phone. Absolutely terrible place.
… more