McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Aiden Winter
Receipts didn’t print on two different kiosks, no table markers for dine in, tables and chairs covered in crumbs, no trays for dine in, people yelling and cursing in back, missing a double cheeseburger (which were 3.99$ highest I’ve seen). When food was the last thing that could redeem this place, my spicy mccrispy has one spot of sauce and my cheeseburger was cold.
… morePraveen Nambiar
The worst McDonald’s that I have ever been to. They couldn’t get my order right and then when I ask the lady at the counter about it, she starts showing me attitude. I think they need to train their staff properly and make sure they know the difference between a soda and a smoothie..!! Really, do go to this place folks, take your business somewhere they will appreciate it.
… moreDionne Suter
I went through the drive-thru and the speaker was busted so it was hard to understand the person speaking and apparently for them to understand me because they misheard something. Then when I got to the window to pick up my food I was asked to pull aside because they were waiting on a couple things. I only ordered two breakfast sandwiches and two hash browns so that was surprising. The people were very nice though and it was about a 5-minute wait for the food to come out.
… moreGrace Contento
They seem to need more help there. IDK why, but a lot of times, at the drive through, I’m told to pull ahead to these parking spots and they will bring food out. On my last visit, around dinner time, I was told to pull ahead and park and I did, joining another car waiting, and I was there about 10 minutes. During my wait, a total of 5 cars, including mine, we’re all parked and waiting. A worker came out and was going car to car asking if what she had in her hands was our order. Confusion. No one claimed it.She went back inside and eventually she came to my car, and she did have my order. I suggest they figure out a way to keep track of whose order, which car to take food out to. You could tell they have no way to keep track of who ordered what and what car to deliver to. Poor girl bringing food out seemed very embarrassed for not knowing which car to deliver to.
… moreKateryna Morozova
This is horrible. Starting from couple months ago every visit here was some kind of problem. Every time we wait from 15 up to 25 minutes even tho it supposed to be FAST food, cause I genuinely don’t have much time to wait in line. With this waiting time I would much rather go to regular cafe or diner. Other problem – stuff doesn’t care AT ALL. 8 out of 10 times the order was messed up, so I had to wait even longer for them to fix that. I gave a lot of chances to this place because it’s very close to work but not anymore.
… moretim lochel
I keep giving this location a chance based on convenience, but I’m done now. There is a 50/50 chance your order will be correct. Today I ordered 2 breakfast sandwich’s using their current special. Lo and behold my order was wrong, but it was correct on the screen during review. Rather than the worker try to correct the issue, they berated me by telling me I ordered wrong!! I order the same thing every time, no chance I ordered wrong. My last visit the sandwich’s were completely wrong, but didn’t realize until I had left, this is what prompted me to check at the window. This location is not worth the frustration, there are other local McDonanlds locations that have much better service. I would not recommend this location to anyone.
… moreAdam Atkinson
Terrible. If you work in food service industry maybe you shouldnt have a attitude with customer. Couldnt get my order right. Spend 16 dollars on a meal you would think itd have everything but no apprently cant read what i ordered.. Frys soggy like they sat in oil. The girl had a attitude and I couldnt even tell what she was saying. Why shes asking me what I ordered when theres a screen that clearly states what I ordered. Crazy never again. I dont write reviews ever I stay out of the way but this is completely wrong wasnt worth at all the money I spent. Not professional food sucked not even hot. Theres better places to go then this.
… moreIsland Steve
12072025 12:00 PM
Customer number 845
Come in waste 15 minutes to get an order that isn’t right
Tried to call just now, somebody picked up and left it off the hook. You try to deal fairly with people, these are not people.
A district or regional manager needs to visit the store. I know it’s hard to find people to work today, but the customer should not have to put up with this.
McDonald’s spends millions of dollars on research and development. Then people do what they want to do instead of following directions.
I understand it was a busy time and the manager may not have had time to take a call. My time is valuable also.
I haven’t been in a McDonald’s since Covid started five years ago. I doubt it will ever happen again.
Clean up your act!
… moreSam Fisher
To start, it’s McDonald’s we all know what to expect. However, this place manages to disappoint every time on the drive through. It’ll be months at a time before I forget why I avoid this particular location. They single-handedly have the worst drive through experience of any location nearby. If you want to wait 20 minutes in the parking lot this is the location for you. It’s incredible how 9/10 you’ll be told to wait in the parking lot. The other 1/10 is excessive waiting on the drive through.
Do yourself a favorite, avoid eating fast food. If you have to come here, go to another location. I’m using this own review as a monument to remind myself to not show up here again to disappointment myself.
… moreWill Simon
Review of Penndell McDonald’s
This location is a disaster — and today was the last time I’ll ever waste my time or money here. I ordered through the app and they still parked me for over 15 minutes, along with two other cars who all said the same thing: this McDonald’s is always a problem. Everyone sitting there agreed they won’t be back, and I’m done too.
After that ridiculous wait, the food was pathetic. Pancakes ice cold. Hash browns so greasy they were glued to the paper. And of course, they forgot the butter and syrup, so I had to come back just to fix their mistake. Completely unacceptable.
This wasn’t a one-off — we’ve had multiple issues with this store, and every time they tell us “Come back, we’re better now.” No, they’re not. They’re getting worse. And to make it even more insulting, it’s the most expensive McDonald’s in the area. I’ll drive an extra 5–6 minutes to a location that actually knows how to operate.
Avoid this place. It’s not worth the headache.
I did file a complaint with McDonald’s corporate as well
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